Jacob Van Geuns
Summary
Experienced in customer service, thriving in fast-paced environments. Skilled in process improvement, complaint solving and enhancing customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service and Hospitality
KFC
05.2023 - Current
- Key responsibilities include working in a high-stress and fast-paced environment while working and communicating effectively as a team.
- Experience closing the store at night, which involved cleaning equipment used and being responsible for individual areas.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Mentored junior team members, training them on day-to-day operations
Education
Year 12 (Current) -
Riverside Christian College
Maryborough, QLD11.2024
Skills
- Effective communication stressful conditions
- Completing effective work within a team environment or individual
- Complaint resolution
- Problem Solving
- Computer literate
- Sales Support
- Complaint Handling
- Service standard compliance
- Customer Service
References
- David (Reach Production Manager) 0448 670 772
- Devon (KFC General Manager) 0407 958 297
Timeline
Customer Service and Hospitality
KFC
05.2023 - Current
Year 12 (Current) -
Riverside Christian College
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