Jacob Watmore
Westmead
Summary
Professional retail manager with track record of driving operational efficiency and fostering collaborative work environment. Known for achieving targets through team collaboration and adaptability to changing demands. Expertise in creating a positive workplace culture, customer relations, coupled with results-oriented mindset.
Overview
20
20
years of professional experience
Work History
Store Executive Manager
The Good Guys
07.2022 - Current
- Analyzed sales performance data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Boosted customer satisfaction by implementing innovative store improvements and streamlining operations.
- Managed store budget effectively by monitoring expenses closely and making informed decisions on resource allocation.
- Assisted with budget preparations by handling accounts, depositing checks and maintaining ledgers.
- Addressed customer concerns promptly, resolving issues efficiently to ensure complete satisfaction and build long-term loyalty.
- Drove change by setting ambitious targets and helping teams achieve goals with strategic plans incorporating personnel strengths.
- Implemented cost-cutting measures to reduce overhead expenses while maintaining quality service and high employee morale.
- Assessed market trends regularly in order to make informed decisions regarding product offerings and pricing strategies.
- Ensured compliance with company policies as well as local laws governing retail establishments by regularly reviewing procedures and updating staff training materials when needed.
- Oversaw and implemented full store refurbishments as project manager
- managed flagship store location
- full year of meeting budgeted KPI and sales revenue
Store Manager
National Tiles
10.2021 - 06.2022
- Maximise store profitability ensuring sales targets are achieved through leading and developing a customer centric culture
- Maintain store expense control
- Recruit, select and retain talent
- Identify potential talent and create clear progression plans for future success
- Opened a brand new store and built company reputation and brand presence in the Sydney market
- Continued to challenge leadership to ensure the Sydney customer and team member are provided with the best experience
- Deliver and achieve KPIs for store and individual sales assistants as set by the business
- Develop store team rostering in line with allocated budgets
- Empower the team to deliver visual merchandising standards inline with company standards
- Day to day management of Safety compliance, consumer law and customer escalations
- Build and maintain relationships with internal and external stakeholders, commercial partners and key business to business accounts
- Drive efficient process of logistics, warehousing and distribution center
- Performance management, career development reviews and recognition program implementation
- Ambassador for diversity and inclusion within the organization
Store Operations Manager
The Good Guys
01.2021 - 10.2021
- Act as an ambassador for The Good Guys purpose, values and culture
- Responsible for all administrative, warehousing, inventory management and customer service activities
- Driving a customer lead culture through the create sales model, Team Member coaching and customer feedback
- Ensuring a positive customer experience, leading administration team members and warehouse team members through accountability and leading by example
- Minimising loss and maximising profitability by controlling stocktakes, customer returns, and inventory
- Maintaining building, maintenance and brand perception of the site
- Building and maintaining relationships with internal and external stakeholders
- Ensuring compliance with safety legislation and consumer law
- Recruitment, on boarding training and retention
Store Manager
H&M
01.2019 - 01.2020
- Driving a customer first focus and transformation journey through continuous improvement of service delivery
- Leading the fleets first Australian perfect store concept
- Ensuring the global leadership expectations, values and culture is instilled in all my team members through coaching and mentoring
- Regularly analyse store sales and profits and apply actions to maximise results
- Constantly evaluate and manage the performance of my store team, including opening communication, putting development plans in place, giving feedback and following up on actions
- Ensure clear communication and reporting to the business on sales, improvements and customer satisfaction
Store Manager
Big W
01.2014 - 01.2019
- Highest growth store in REM, customer count and item sales increase Q1 and Q2 FY18
- Managing leadership team of 8 direct reports and overall team sizes of 130 employees
- Lead the store team through empowerment, coaching and development of direct reports
- Communicate strategic goals and activities to all store team levels
- Interpret the business strategy and work with Area Manager on initiatives that support the delivery of improved results
- Analyse business information and introduce activities and initiatives to improve profitability
- Maintain a high level of store presentation through daily routines and monitor impact to customers
- Lead a strong service culture to maximise sales through investment at customer contact points
- Manage all controllable expenses within aligned budgets and KPI objectives
- Identify future talent and succession for Management vacancies and monitor implementation of development plan
Store Manager
Target Australia Pty Ltd
01.2011 - 01.2014
- Managing Leadership team of 6 direct reports (Leadership team) and overall team sizes of 110 employees
- Co-ordinating all human resources functions: rosters and planning, training, staff recruitment and campaigns, managing terminations to Staff Retail Agreement compliance, enforcing the Enterprise Agreement, OH&S compliance, performance management and maintenance of team members
- Provide visible leadership to both our store teams and customers to create a service culture
- Lead by example and empower the team to drive productivity efficiencies in delivery of the service matrix
- Initiate and monitor success of sales and profit driving activities aligned with KPI's
- Diagnose and develop solutions for sales and profit performance gaps
- Manage all controllable expenses and shrinkage to ensure budgets are achieved
- Succession and development of stores Leadership team and team member roles
Human Resource Coordinator
Target Australia Pty Ltd
01.2010 - 01.2011
- Secondment role to assist the regional Human Resources team in rolling out in house training and Future Leaders development programs across the state
- Delivery of training session to classrooms of up to 30 managers at a time
- Responsible for the Future development and successful completion of the Future Leaders program for managers across the state
- Data entry and record management of the Learning Management System
- Directly reporting to and assisting the State Human Resource Manager
- Working with District and Store Managers for succession planning and opportunities for Management levels across the state
- Recruitment for newly introduced specialty roles across flagship stores
- Recruitment, candidate interviews and training for new store openings
- Managing team member change over from other brands within the business to Target Australia
Store Operations Manager
Target Australia Pty Ltd
01.2008 - 01.2010
- Operations Manager and Store 2IC at Dubbo, Wetherill Park, Liverpool, Blacktown St
- Marys, Merrylands
- Performing Store Manager reliefs across the district
- Overseeing store budget, including monitoring and achieving daily and weekly targets
- Responsible for store, shrinkage and safety compliance and requirements
- Analyzing weekly sales report spreadsheets, which involves comparing gross profit statistics and investigating margin sales both at a national, state and district level
- Updating weekly sales report spreadsheet and presenting findings via email to head office to ensure stock control maximises gross profit margins across all stores
- Ensuring advertising, sales and related merchandise movement processes comply with ACCC (Australian Competition and Consumer Commission) standards
- Managing between 30 – 120 staff on a daily basis, including performance management, compliance training and team development
- Managing end to end recruitment process for store team members and management
- Training of junior management to meet succession planning requirements
- Attending in house training courses including: recruitment and selection; managing small teams; end of year financial accruals and invoicing
- Supervising the back dock and internal payroll function, Accounts Payable and Receivable, and store expenses and budget
Business Manager
Target Australia Pty Ltd
01.2007 - 01.2008
- Business management experience across hardgoods and softgoods departments
- Directly responsible for $14,000,000 worth of revenue
- Analysing sales performance at a department level and utilizing advertising and stock management to maximise department profit
- Increasing store profits by minimising department stock markdowns and price reductions
- Managing 10 - 20 staff on a daily basis including performance management, compliance training and team development
- Ensuring the presentation and housekeeping of store complies with company standards
- Overseeing presentation of merchandise against company presentation instruction guide and planograms
- Duty Manager every second weekend acting as SM
Management Trainee
Target Australia Pty Ltd
01.2007 - 01.2007
Store Team Member
Target Australia Pty Ltd
01.2005 - 01.2006
Education
High school Certificate -
Dubbo College Senior Campus
01.2007
Skills
- Store operations
- Recruitment and hiring
- Employee scheduling
- Store maintenance
- Performance management systems
- Employee performance management
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Organizational skills
- Decision-making
Timeline
Store Executive Manager
The Good Guys
07.2022 - Current
Store Manager
National Tiles
10.2021 - 06.2022
Store Operations Manager
The Good Guys
01.2021 - 10.2021
Store Manager
H&M
01.2019 - 01.2020
Store Manager
Big W
01.2014 - 01.2019
Store Manager
Target Australia Pty Ltd
01.2011 - 01.2014
Human Resource Coordinator
Target Australia Pty Ltd
01.2010 - 01.2011
Store Operations Manager
Target Australia Pty Ltd
01.2008 - 01.2010
Business Manager
Target Australia Pty Ltd
01.2007 - 01.2008
Management Trainee
Target Australia Pty Ltd
01.2007 - 01.2007
Store Team Member
Target Australia Pty Ltd
01.2005 - 01.2006
High school Certificate -
Dubbo College Senior Campus
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