Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Whenan

Adelaide,SA

Summary

Proven leader with extensive experience at ALDI, adept in customer service and problem-solving. Excelled in roles from Store Assistant to Duty Store Manager, enhancing team performance and customer satisfaction. Skilled in multitasking, training, and mentoring, consistently achieving positive outcomes in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Duty Store Manager

ALDI
03.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Relieving Shift Manager

ALDI
11.2022 - 03.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Store Assistant

ALDI
07.2021 - 11.2022
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.

Cook

KFC
11.2020 - 06.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

High School Diploma -

Pedare Christian College
Golden Grove, SA
11.2020

Skills

Customer Service

Problem-Solving

Customer Relations

Multitasking and Organization

Training and mentoring

Team Leadership

Timeline

Duty Store Manager

ALDI
03.2024 - Current

Relieving Shift Manager

ALDI
11.2022 - 03.2024

Store Assistant

ALDI
07.2021 - 11.2022

Cook

KFC
11.2020 - 06.2021

High School Diploma -

Pedare Christian College

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