Jacob Wiblen
Smithfield,NSW
Overview
16
16
years of professional experience
1
1
Certification
Work History
Duty Manager
Wentworthville Leagues Club
08.2022 - 08.2023
- Managed daily rosters, including organising coverage for sick calls and adding staff to cover demand.
- Supervision of 20-150 employees across several different roles.
- Primary first aid officer.
- Fire Warden.
- Complaint handling, including handling complaints that had been escalated from supervisors on duty.
- Cash Handling.
- Mentoring employees and handling employee related issues, such as customer and employee complaints, and managing their workload.
- Upholding company polices and legislative requirements, such as Responsible Service of Alcohol (RSA) requirements.
- Handling unruly customers.
- Basic maintenance.
Volunteer
State Emergency Service
01.2016 - 12.2023
- Temporary repairs of homes due to storm damage.
- Chainsaw operations.
- Manual handling.
- Flood rescue.
- Radio operations.
- Training.
- Leading teams of 2-5 other people.
Food and Beverage/Gaming Supervisor
Wentworthville Leagues Club
01.2021 - 10.2022
- Supervised 5-50 staff to ensure their jobs were being completed and handling basic employee issues that arose on shift.
- Handling customer complaints
- Assisting with first aid.
- Clearance of poker machines.
- Basic repairs of poker machines.
- Assisting with staff duties where necessary.
Gaming Analyst
Wentworthville Leagues Club
09.2019 - 05.2021
- Reconciliation of daily poker machine revenue.
- Analyse of poker machine data.
- Creation of policy and procedure.
- Ensuring legislative compliance of gaming room.
Strongroom Operator
Wentworthville Leagues Club
03.2019 - 05.2021
- Cash reconciliation for the previous day's trade.
- Preparation of cash required for day's trade.
- Banking.
Food and Beverage/Gaming Attendant
Wentworthville Leagues Club
10.2018 - 08.2022
- Customer service.
- General cleaning duties.
- Handling basic customer complaints.
- Training of new staff.
- Basic poker machine repair.
- Clearance of poker machines.
Camp Counselor
Brant Lake Camp
05.2018 - 09.2018
- Supervision of campers aged 6-16.
- Teaching campers fishing.
- Driving boats for water ski and supervision boats.
- Life guarding.
Food and Beverage/Gaming Attendant
Wentworthville Leagues Club
02.2016 - 04.2018
- Customer service.
- General cleaning duties.
- Handling basic customer complaints.
Assistant Manager
Oporto
03.2013 - 11.2015
- Supervision of 2-7 employees.
- Customer service, including complaint handling.
- Food preparation.
- Reconciliation of floats and banking.
Staff Member
Oporto
06.2008 - 03.2013
- Food preparation.
- Customer service.
- Cleaning duties.
Education
Graduate Certificate of Cybersecurity -
Charles Sturt University
06.2021
Diploma of Sustainability -
University of Tasmania
05.2021
Certificate II in Public Safety (SES) -
State Emergency Service
09.2016
Bachelor of Arts - Major in Mathematics And Minor in Geography
Australian Catholic University
07.2015
Skills
- Customer service
- Cash Handling
- Training
- Working at heights
- Manual Handling
- Complaint resolution
- Team work and leading teams
- Time Management
- Good with technology
- Intuitive
Certification
- Provide first aid
- Trim and cut felled trees
- Operate four wheel drive vehicles
- Leadership Fundamentals
Timeline
Duty Manager
Wentworthville Leagues Club
08.2022 - 08.2023
Food and Beverage/Gaming Supervisor
Wentworthville Leagues Club
01.2021 - 10.2022
Gaming Analyst
Wentworthville Leagues Club
09.2019 - 05.2021
Strongroom Operator
Wentworthville Leagues Club
03.2019 - 05.2021
Food and Beverage/Gaming Attendant
Wentworthville Leagues Club
10.2018 - 08.2022
Camp Counselor
Brant Lake Camp
05.2018 - 09.2018
Food and Beverage/Gaming Attendant
Wentworthville Leagues Club
02.2016 - 04.2018
Volunteer
State Emergency Service
01.2016 - 12.2023
Assistant Manager
Oporto
03.2013 - 11.2015
Staff Member
Oporto
06.2008 - 03.2013
Graduate Certificate of Cybersecurity -
Charles Sturt University
Diploma of Sustainability -
University of Tasmania
Certificate II in Public Safety (SES) -
State Emergency Service
Bachelor of Arts - Major in Mathematics And Minor in Geography
Australian Catholic University
- Provide first aid
- Trim and cut felled trees
- Operate four wheel drive vehicles
- Leadership Fundamentals
Similar Profiles
Bikash ShresthaBikash Shrestha
Chef at Wentworthville Club Ltd.Chef at Wentworthville Club Ltd.
Bikash ShresthaBikash Shrestha
Chef at Wentworthville Club Ltd.Chef at Wentworthville Club Ltd.
Elliot ReidElliot Reid
Hospitality Worker at Brothers Leagues Club and Kirwan Sports ClubHospitality Worker at Brothers Leagues Club and Kirwan Sports Club
Samer TOUMASamer TOUMA
Building Designer at Self-employeedBuilding Designer at Self-employeed
KHIMVERLY NARISMAKHIMVERLY NARISMA
Office Clerk at Tri-Star Gas StationOffice Clerk at Tri-Star Gas Station