Jacob Wiblen
Smithfield,NSW
Overview
16
16
years of professional experience
1
1
Certification
Work History
Duty Manager
Wentworthville Leagues Club
08.2022 - 08.2023
- Managed daily rosters, including organising coverage for sick calls and adding staff to cover demand.
- Supervision of 20-150 employees across several different roles.
- Primary first aid officer.
- Fire Warden.
- Complaint handling, including handling complaints that had been escalated from supervisors on duty.
- Cash Handling.
- Mentoring employees and handling employee related issues, such as customer and employee complaints, and managing their workload.
- Upholding company polices and legislative requirements, such as Responsible Service of Alcohol (RSA) requirements.
- Handling unruly customers.
- Basic maintenance.
Volunteer
State Emergency Service
01.2016 - 12.2023
- Temporary repairs of homes due to storm damage.
- Chainsaw operations.
- Manual handling.
- Flood rescue.
- Radio operations.
- Training.
- Leading teams of 2-5 other people.
Food and Beverage/Gaming Supervisor
Wentworthville Leagues Club
01.2021 - 10.2022
- Supervised 5-50 staff to ensure their jobs were being completed and handling basic employee issues that arose on shift.
- Handling customer complaints
- Assisting with first aid.
- Clearance of poker machines.
- Basic repairs of poker machines.
- Assisting with staff duties where necessary.
Gaming Analyst
Wentworthville Leagues Club
09.2019 - 05.2021
- Reconciliation of daily poker machine revenue.
- Analyse of poker machine data.
- Creation of policy and procedure.
- Ensuring legislative compliance of gaming room.
Strongroom Operator
Wentworthville Leagues Club
03.2019 - 05.2021
- Cash reconciliation for the previous day's trade.
- Preparation of cash required for day's trade.
- Banking.
Food and Beverage/Gaming Attendant
Wentworthville Leagues Club
10.2018 - 08.2022
- Customer service.
- General cleaning duties.
- Handling basic customer complaints.
- Training of new staff.
- Basic poker machine repair.
- Clearance of poker machines.
Camp Counselor
Brant Lake Camp
05.2018 - 09.2018
- Supervision of campers aged 6-16.
- Teaching campers fishing.
- Driving boats for water ski and supervision boats.
- Life guarding.
Food and Beverage/Gaming Attendant
Wentworthville Leagues Club
02.2016 - 04.2018
- Customer service.
- General cleaning duties.
- Handling basic customer complaints.
Assistant Manager
Oporto
03.2013 - 11.2015
- Supervision of 2-7 employees.
- Customer service, including complaint handling.
- Food preparation.
- Reconciliation of floats and banking.
Staff Member
Oporto
06.2008 - 03.2013
- Food preparation.
- Customer service.
- Cleaning duties.
Education
Graduate Certificate of Cybersecurity -
Charles Sturt University
06.2021
Diploma of Sustainability -
University of Tasmania
05.2021
Certificate II in Public Safety (SES) -
State Emergency Service
09.2016
Bachelor of Arts - Major in Mathematics And Minor in Geography
Australian Catholic University
07.2015
Skills
- Customer service
- Cash Handling
- Training
- Working at heights
- Manual Handling
- Complaint resolution
- Team work and leading teams
- Time Management
- Good with technology
- Intuitive
Certification
- Provide first aid
- Trim and cut felled trees
- Operate four wheel drive vehicles
- Leadership Fundamentals
Timeline
Duty Manager
Wentworthville Leagues Club
08.2022 - 08.2023
Food and Beverage/Gaming Supervisor
Wentworthville Leagues Club
01.2021 - 10.2022
Gaming Analyst
Wentworthville Leagues Club
09.2019 - 05.2021
Strongroom Operator
Wentworthville Leagues Club
03.2019 - 05.2021
Food and Beverage/Gaming Attendant
Wentworthville Leagues Club
10.2018 - 08.2022
Camp Counselor
Brant Lake Camp
05.2018 - 09.2018
Food and Beverage/Gaming Attendant
Wentworthville Leagues Club
02.2016 - 04.2018
Volunteer
State Emergency Service
01.2016 - 12.2023
Assistant Manager
Oporto
03.2013 - 11.2015
Staff Member
Oporto
06.2008 - 03.2013
Graduate Certificate of Cybersecurity -
Charles Sturt University
Diploma of Sustainability -
University of Tasmania
Certificate II in Public Safety (SES) -
State Emergency Service
Bachelor of Arts - Major in Mathematics And Minor in Geography
Australian Catholic University
- Provide first aid
- Trim and cut felled trees
- Operate four wheel drive vehicles
- Leadership Fundamentals
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