Jacob Wiseman
Geebung,Queensland
Summary
Proven track record in enhancing customer satisfaction and maintaining high levels of cleanliness, demonstrated during tenure at My Coffee Guy. Skilled in order taking and product upselling, adept at fostering positive relationships and efficiently resolving complaints, contributing to significant improvements in customer service experiences.
Overview
2
2
years of professional experience
Work History
Coffee Shop Worker
My Coffee Guy
04.2024 - Current
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
Paper Deliverer
IVE HUB
01.2024 - 05.2024
- Loaded and unloaded newspaper bundles at distribution center.
- Assembled and bagged newspapers prior to delivery.
- Delivered papers to customers on a weekly basis.
- Stocked newspaper boxes at assigned locations.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Staff Member
Kmart
05.2022 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Education
High School Diploma -
St Patricks College
Qld11.2025
Skills
- Food Preparation
- Order Taking
- Product Upselling
- Cleanliness
Timeline
Coffee Shop Worker
My Coffee Guy
04.2024 - Current
Paper Deliverer
IVE HUB
01.2024 - 05.2024
Staff Member
Kmart
05.2022 - 04.2024
High School Diploma -
St Patricks College
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