Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jacob Wood

Jacob Wood

Speers Point,NSW

Summary

A physically fit and energetic Hospitality professional with a ‘can do’ approach. I enjoy engaging with customers and team members alike, and as my referees will attest, I am an honest, enthusiastic and extremely hard worker. Able to take direction and work unsupervised or be part of a busy, thriving team, I am adaptable and willing to exceed expectations. Available to work both day and night on any day of the week at short notice, I am willing to continue to learn and keen to upskill in any area deemed suitable. I hold current RSA and RCG accreditations and look forward to any opportunity you may have available.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Wallsend Diggers
11.2021 - 05.2024
  • Prepared and reconciled tills and safe
  • Inducted and supervised staff
  • Handled escalated customer issues effectively
  • Applied security, safety, and loss prevention strategies during shifts
  • Prepared shift summary reports
  • Responded to and resolved customer questions and concerns

Shift Manager

The Premier
06.2020 - 11.2021
  • Secure open and close of premises
  • Prepared and reconciled tills and safe
  • Trained new employees
  • Established rapport with regular patrons through attentive service
  • Set up bar for operation and stocked service areas
  • Ensured accurate cash handling procedures were followed consistently throughout each shift
  • Consistently maintained a clean and organized bar area
  • Polished glassware, served tables and kept service areas clean and tidy

Bar/Gaming/Functions Attendant

Belmont 16's
08.2016 - 07.2019
  • Maintained accurate cash handling/counting
  • Maintaining cleanliness of Bar/Gaming/Functions areas
  • Delivered attentive and accurate gaming attendant inc. TAB, Keno and Poker Machines
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers
  • Consistently maintained a clean and organized bar area, keeping bar presentable and well-stocked

Bar/Gaming/Functions Attendant

Royal Motor Yacht Club
11.2015 - 06.2016
  • Excellent customer service
  • Accurate cash handling
  • Proficient gaming attendant inc
  • TAB, Keno and Poker Machines
  • Functions and Events attendant.

Education

Hospitality Operations Cert III -

01.2023

Skills

  • Collaborative, inclusive communication style
  • Highly developed customer service skills
  • Proven ability to work extremely well under pressure
  • Highly skilled in all functions of Swiftpos POS systems five
  • Extensive experience with all facets of gaming operations inc payouts, reconciliations, EBT
  • Perform equally well in a team or independently
  • Reliably delivers in all areas of bar and front of house service
  • Team management experience inc staff training and rostering
  • Safety awareness
  • Conflict resolution techniques
  • Cash Handling
  • Team Supervision
  • POS System Operation
  • Customer Service
  • Customer-Oriented
  • Cash handling expertise

References

  • Michael Lewis, Head Chef, 0409 331 480
  • Stacey English, National Operations Manager, 0425 203 949
  • Suzanne Russell, Solicitor, 0438 598127

Timeline

Shift Supervisor

Wallsend Diggers
11.2021 - 05.2024

Shift Manager

The Premier
06.2020 - 11.2021

Bar/Gaming/Functions Attendant

Belmont 16's
08.2016 - 07.2019

Bar/Gaming/Functions Attendant

Royal Motor Yacht Club
11.2015 - 06.2016

Hospitality Operations Cert III -

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Jacob Wood