Jacob Yordonopulo
Skilled Labourer
Melbourne,VIC
Summary
Conscientious person with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and adhering to strict Health and Safety policies.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work History
Skilled Labourer
Berwick Bathroom Renovations
Berwick , VIC
2020.06 - Current
- Performed duties and handled equipment/materials in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Assisted builder and subcontractors with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed daily set up/pack up duties including thorough clean of work areas.
- Built strong rapport with customers, suppliers and other stakeholders to ensure smooth communications regarding project completion and satisfaction.
Airtasker/Handyman
Self Employed
Melbourne , VIC
2020.05 - Current
- Liaised directly with customers to complete various tasks ranging from pet delivery to landscaping tasks and many others between.
- Ensured all jobs undertaken were completed with full satisfaction within timeframe and budget agreed upon.
- Maintained adherence to all OHHS regulations.
Customer Service Supervisor/Social Media Assistant
The Probe Group
Melbourne , VIC
2016.08 - 2019.08
- Followed strict policies surrounding potentially fatal Product Recall to ensure customer safety.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
Duty Manager/Customer Service Representative
Woolworths
Scoresby , VIC
2011.08 - 2016.08
- Oversaw store operations with team of 10-20 personnel.
- Adhered to Woolworths policies to maintain Health and Safety of all stakeholders.
- Trained employees in essential job functions.
- Responsible for store lock up including pack up of cash to safe and all alarms set.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Education
Certificate I - Electrotechnology
Swinburne University of Technology
Croydon VIC 2020.01 - 2021.03
VCE Compeletion -
Rowville Secondary College
Rowville VIC 2009.01 - 2014.11
Skills
Problem-solving
References
Available upon request
Timeline
Skilled Labourer
Berwick Bathroom Renovations
2020.06 - Current
Airtasker/Handyman
Self Employed
2020.05 - Current
Certificate I - Electrotechnology
Swinburne University of Technology
2020.01 - 2021.03
Customer Service Supervisor/Social Media Assistant
The Probe Group
2016.08 - 2019.08
Duty Manager/Customer Service Representative
Woolworths
2011.08 - 2016.08
VCE Compeletion -
Rowville Secondary College
2009.01 - 2014.11