Jacob Yordonopulo
Skilled Labourer
Melbourne,VIC
Summary
Conscientious person with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and adhering to strict Health and Safety policies.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work History
Skilled Labourer
Berwick Bathroom Renovations
Berwick, VIC
06.2020 - Current
- Performed duties and handled equipment/materials in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Assisted builder and subcontractors with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed daily set up/pack up duties including thorough clean of work areas.
- Built strong rapport with customers, suppliers and other stakeholders to ensure smooth communications regarding project completion and satisfaction.
Airtasker/Handyman
Self Employed
Melbourne, VIC
05.2020 - Current
- Liaised directly with customers to complete various tasks ranging from pet delivery to landscaping tasks and many others between.
- Ensured all jobs undertaken were completed with full satisfaction within timeframe and budget agreed upon.
- Maintained adherence to all OHHS regulations.
Customer Service Supervisor/Social Media Assistant
The Probe Group
Melbourne, VIC
08.2016 - 08.2019
- Followed strict policies surrounding potentially fatal Product Recall to ensure customer safety.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
Duty Manager/Customer Service Representative
Woolworths
Scoresby, VIC
08.2011 - 08.2016
- Oversaw store operations with team of 10-20 personnel.
- Adhered to Woolworths policies to maintain Health and Safety of all stakeholders.
- Trained employees in essential job functions.
- Responsible for store lock up including pack up of cash to safe and all alarms set.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Education
Certificate I - Electrotechnology
Swinburne University of Technology
Croydon VIC 01.2020 - 03.2021
VCE Compeletion -
Rowville Secondary College
Rowville VIC 01.2009 - 11.2014
Skills
Problem-solving
Job site preparation
Job site pack up and clean
Safety and compliance
Ability to follow procedure
Verbal and written communication
References
Available upon request
Timeline
Skilled Labourer
Berwick Bathroom Renovations
06.2020 - Current
Airtasker/Handyman
Self Employed
05.2020 - Current
Certificate I - Electrotechnology
Swinburne University of Technology
01.2020 - 03.2021
Customer Service Supervisor/Social Media Assistant
The Probe Group
08.2016 - 08.2019
Duty Manager/Customer Service Representative
Woolworths
08.2011 - 08.2016
VCE Compeletion -
Rowville Secondary College
01.2009 - 11.2014