Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Yordonopulo

Skilled Labourer
Melbourne,VIC

Summary

Conscientious person with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and adhering to strict Health and Safety policies.

Overview

7
7
years of post-secondary education
11
11
years of professional experience

Work History

Skilled Labourer

Berwick Bathroom Renovations
Berwick, VIC
06.2020 - Current
  • Performed duties and handled equipment/materials in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Assisted builder and subcontractors with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Completed daily set up/pack up duties including thorough clean of work areas.
  • Built strong rapport with customers, suppliers and other stakeholders to ensure smooth communications regarding project completion and satisfaction.

Airtasker/Handyman

Self Employed
Melbourne, VIC
05.2020 - Current
  • Liaised directly with customers to complete various tasks ranging from pet delivery to landscaping tasks and many others between.
  • Ensured all jobs undertaken were completed with full satisfaction within timeframe and budget agreed upon.
  • Maintained adherence to all OHHS regulations.

Customer Service Supervisor/Social Media Assistant

The Probe Group
Melbourne, VIC
08.2016 - 08.2019
  • Followed strict policies surrounding potentially fatal Product Recall to ensure customer safety.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed Facebook, Instagram and Twitter content to keep brand messages consistent.

Duty Manager/Customer Service Representative

Woolworths
Scoresby, VIC
08.2011 - 08.2016
  • Oversaw store operations with team of 10-20 personnel.
  • Adhered to Woolworths policies to maintain Health and Safety of all stakeholders.
  • Trained employees in essential job functions.
  • Responsible for store lock up including pack up of cash to safe and all alarms set.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.

Education

Certificate I - Electrotechnology

Swinburne University of Technology
Croydon VIC
01.2020 - 03.2021

VCE Compeletion -

Rowville Secondary College
Rowville VIC
01.2009 - 11.2014

Skills

    Problem-solving

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References

Available upon request

Timeline

Skilled Labourer

Berwick Bathroom Renovations
06.2020 - Current

Airtasker/Handyman

Self Employed
05.2020 - Current

Certificate I - Electrotechnology

Swinburne University of Technology
01.2020 - 03.2021

Customer Service Supervisor/Social Media Assistant

The Probe Group
08.2016 - 08.2019

Duty Manager/Customer Service Representative

Woolworths
08.2011 - 08.2016

VCE Compeletion -

Rowville Secondary College
01.2009 - 11.2014

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Jacob YordonopuloSkilled Labourer