Jacob Zhu
Sydney,NSW
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
3
3
years of professional experience
Work History
IT Support Technician
Inspur
10.2021 - 12.2021
- Monitored and responded quickly to requests received through the IT help desk system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Implemented security measures such as antivirus software installation and firewall configuration.
IT Support Technician
Qilu University of Technology
03.2019 - 02.2021
- Provided technical assistance to all staff and students in the university on a variety of issues, including hardware and software-related problems.
- Performed maintenance and upgrades to existing computer systems as needed.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
Education
Master of Information Technology / Master of Information Technology Management - Information Technology
The University of Sydney
Sydney, NSW01-2025
Bachelor of Computer Science - Computer Science
Qilu University of Technology
Shandong, China06-2022
Skills
- Hardware Installation
- Network Administration
- Network Configuration
- System Configuration
- Patch Management
- Software Deployment
- Incident Management
- Virtualization Technologies
- Technical Support
- Database Administration
Timeline
IT Support Technician
Inspur
10.2021 - 12.2021
IT Support Technician
Qilu University of Technology
03.2019 - 02.2021
Master of Information Technology / Master of Information Technology Management - Information Technology
The University of Sydney
Bachelor of Computer Science - Computer Science
Qilu University of Technology
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