Summary
Overview
Work History
Education
Skills
Additional Information
Certification
STEFAN NILES
NATALIE SAMPIERI
Timeline
Generic

Jacob Jay Stone

Melbourne,VIC

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Store Manager

YD
MELBOURNE, Victoria
05.2021 - Current
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.
  • Recruited, trained and supervised new employees.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Warehouse Worker

3PC
DANDENONG, Victoria
03.2021 - 05.2023
  • Secured loads on pallets to minimize damage and worker injuries.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Youth Leader

CROSSWAY BAPTIST
BURWOOD EAST, Victoria
02.2015 - 12.2022
  • Organized field trips to support the development of life skills such as communication, teamwork, problem solving and leadership.
  • Collaborated with youth pastors to establish program objectives and achieve outcome goals.
  • Led discussions and facilitated games and activities to demonstrate values and morality.
  • Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
  • Led initiatives for child and young adult involvement in the community.
  • Encouraged youth involvement in community service projects which promote civic engagement.
  • Developed and implemented engaging activities for youth to build social, emotional, and physical skills.

Food and Beverage Attendant

KFC - Wantirna
12.2016 - 01.2018
  • I worked in all areas at KFC Wantirna and was always training new people.
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.

Food and Beverage Attendant

Leonards - Knox City Shopping Centre
09.2014 - 01.2016
  • My job profile at Leonards was based around serving customers / sales / customer service in a retail environment
  • I was also involved in food preparation, cleaning duties & handling the cash register
  • Effectively multitasked within fast-paced environment.
  • Monitored inventory levels of food items and communicated needs for restocking to management team.

Education

DIPLOMA - YOUTH WORK

BOX HILL TAFE
07.2017

Skills

  • Retail Operations
  • Customer Service
  • Sales Leadership
  • Sales Growth
  • Stockroom Management
  • Retail Employee Hiring & Training
  • Merchandise Strategizing
  • Shift Scheduling
  • Store Opening and Closing

Additional Information

I wish to apply for a role through your organisation, as I am passionate about working with a business that deals with customers / customer service, sales and associated fields. I want my retail / customer service knowledge and ability to meet with new challenges and learning each day. I believe if I am given an opportunity within your organisation I will be not only able to grow my knowledge/ skills but also look forward to achieving great career goals within your organisation moving forward and also contribute to the growth of the business. Look forward to being given an opportunity to be a part of your esteemed organisation.

Certification

  • FORKLIFT LICENSE
  • DIPLOMA IN YOUTH WORK

STEFAN NILES

FORMER MANAGER AT YD KNOX

0412403660

NATALIE SAMPIERI

MANAGER AT YD CHADSTONE

0425720333

Timeline

Retail Store Manager

YD
05.2021 - Current

Warehouse Worker

3PC
03.2021 - 05.2023

Food and Beverage Attendant

KFC - Wantirna
12.2016 - 01.2018

Youth Leader

CROSSWAY BAPTIST
02.2015 - 12.2022

Food and Beverage Attendant

Leonards - Knox City Shopping Centre
09.2014 - 01.2016

DIPLOMA - YOUTH WORK

BOX HILL TAFE

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Jacob Jay Stone