Jacopo Grabar
Sydney
Summary
Site Reliability Engineer focused on automation, observability, and incident management, leveraging scripting and orchestration for self-healing and streamlined monitoring. Skilled in release orchestration, AI/ML-driven insights, and cloud platforms, with strong troubleshooting, leadership, and creative problem-solving shaped by a decade as a professional dancer and mentor.
Overview
13
13
years of professional experience
Work History
Site Reliability Engineer II
Mastercard
08.2025 - Current
- Designed ML-powered Splunk dashboards for predictive monitoring.
- Built and deployed custom MCP servers (e.g., Remedy ITSM MCP) to streamline ITSM workflows.
- Managed INC and CRQ workflows while troubleshooting complex system and pipeline issues.
- Explored AI and NLP applications in SRE, leveraging GitHub Copilot and ML models to enhance automation and productivity.
Site Reliability Engineer I
Mastercard
02.2024 - 08.2025
- Automated manual processes with Bash and Python scripting to reduce operational toil.
- Delivered self-healing workflows and release orchestration using XLR, Jenkins, and shell scripts.
- Enhanced monitoring and alerting with Splunk and Dynatrace, improving incident detection and response.
- Supported infrastructure provisioning, incident management, and adherence to ITSM best practices.
Website Audit and Competitor Analysis
Sydney Dance Company
06.2021 - 10.2021
- Conducted website audit based on UX principles and usability testing
- Developed an in-depth competitor analysis that identified key areas of differentiation and allowed for better positioning of the company's offerings
Dance Teacher
Australia and Europe
04.2016 - 01.2024
- Managed up to 30 students of different abilities to draw on their strengths and skills and enhance and develop these via positive feedback.
- Collaborated with a team of dance instructors to develop and implement innovative teaching strategies
Choreographer
Australia and Europe
04.2016 - 10.2023
- Took part in several creative processes, where I developed significant experience ideating, brainstorming, and coming up with unique solutions that are appealing to audiences and pertinent to the original idea.
- When coming up with a creative plan, as well as during the development process, I was exposed to a myriad of problems, from an organizational, financial, artistic, and logistic perspective that my team and I were required to quickly overcome.
Professional Dancer
Multiple locations
06.2012 - 10.2023
- Worked with the Sydney Dance Company (2018 – 2023) and previously with a range of international companies in Italy (2012-2014 and 2015-2016), Poland (2014-2015) and Germany (2016-2018).
- Took part in several creation and development processes in collaboration with artists from different backgrounds showing discipline and resilience when working on tight schedules.
- Acted as the team’s representative and advocated for the team’s interest in front of management and different government bodies.
Education
Bachelor of Information Technology - Minor in Internet Design
RMIT University
02-2024
Skills
- Scripting & Automation (Bash, Python, Linux)
- Monitoring and Observability
- ITSM Practices
- Incident Response and Management
- Troubleshooting and Problem Solving
- AI & Machine Learning Integration
- Release Orchestration
- Collaboration and Communication Skills
- Leadership & Mentorship
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Limited Working
German
Elementary
Timeline
Site Reliability Engineer II
Mastercard
08.2025 - Current
Site Reliability Engineer I
Mastercard
02.2024 - 08.2025
Website Audit and Competitor Analysis
Sydney Dance Company
06.2021 - 10.2021
Dance Teacher
Australia and Europe
04.2016 - 01.2024
Choreographer
Australia and Europe
04.2016 - 10.2023
Professional Dancer
Multiple locations
06.2012 - 10.2023
Bachelor of Information Technology - Minor in Internet Design
RMIT University
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