Jacopo Mariani
Melbourne
Summary
Dynamic and dedicated professional with extensive experience in customer service at Hostaria Cernobbio. Proven ability to enhance guest satisfaction through exceptional service quality and attention to detail. Skilled in food hygiene and problem-solving, consistently ensuring a positive dining experience while maintaining high standards of cleanliness and operational efficiency.
Experienced with providing attentive and personalized service to guests in bustling restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Track record of maintaining welcoming atmosphere and addressing guest needs efficiently.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Hostaria Cernobbio
08.2025 - 09.2025
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Assisted in menu presentations and explained daily specials to enhance guest engagement.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness of dining area, adhering to health and safety standards.
Social and Health Worker
Istituto Clinico Villa Aprica
09.2022 - 07.2025
- Facilitated patient care by assisting in daily activities and monitoring health status.
- Implemented infection control measures to promote a safe environment for patients and staff.
- Established rapport with patients, fostering trust and open communication to support their overall wellbeing.
- Implemented infection control measures within facilities, contributing to decreased rates of hospital-acquired infections.
- Disinfected tools, equipment and surfaces between patients.
- Monitored patient progress and reported changes to healthcare professionals.
Bar Waiter
Restaurant/Bar MG Cavour
05.2022 - 08.2022
- Provided exceptional customer service in a fast-paced bar environment, ensuring guest satisfaction and repeat business.
- Managed beverage orders efficiently, optimizing workflow during peak hours to reduce wait times.
- Collaborated with bartenders to craft signature cocktails, enhancing menu offerings and customer experience.
- Assisted in training new staff on service protocols, fostering a knowledgeable team environment.
Crew Member
McDonald's
09.2019 - 03.2022
- Provided exceptional customer service while processing orders and ensuring customer satisfaction.
- Maintained cleanliness and organization of work area to adhere to health and safety standards.
- Collaborated with team members to efficiently manage inventory and restock supplies as needed.
- Assisted in training new crew members on operational procedures and customer service protocols.
Cook's Assistant
Kitchen
07.2019 - 08.2019
- Assisted in meal preparation and cooking processes, ensuring adherence to food safety standards.
- Maintained cleanliness and organization of kitchen workspace, improving operational efficiency.
- Supported inventory management by tracking supplies and notifying staff of low stock levels.
Butcher
Iperal
01.2019 - 05.2019
- Operated various cutting tools and equipment to prepare meat products efficiently.
- Ensured compliance with health and safety regulations during meat processing and storage.
- Monitored inventory levels to maintain sufficient supply of fresh products for customer demand.
Butchery Assistant
La Bottega Della Carne
07.2018 - 09.2018
- Assisted in daily meat preparation, ensuring adherence to hygiene and safety standards.
- Operated slicing and packaging equipment for efficient processing of various meat products.
- Collaborated with team members to maintain inventory accuracy and product availability.
Education
No Degree - Social And Health Work
Mediadream Academy
Camerlata (Co)03-2022
High School Diploma -
IIS Davinci Ripamonti
Camerlata (Co)07-2018
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Dessert recommendations
- Food presentation
- Soft drink service
- Beverage knowledge
- Alcoholic beverage service
- Food hygiene
- Attention to detail
Timeline
Restaurant Waiter
Hostaria Cernobbio
08.2025 - 09.2025
Social and Health Worker
Istituto Clinico Villa Aprica
09.2022 - 07.2025
Bar Waiter
Restaurant/Bar MG Cavour
05.2022 - 08.2022
Crew Member
McDonald's
09.2019 - 03.2022
Cook's Assistant
Kitchen
07.2019 - 08.2019
Butcher
Iperal
01.2019 - 05.2019
Butchery Assistant
La Bottega Della Carne
07.2018 - 09.2018
No Degree - Social And Health Work
Mediadream Academy
High School Diploma -
IIS Davinci Ripamonti