Jacorine Maré
Bunbury,Australia
Summary
Dedicated Receptionist and Administration Assistant with a strong focus on customer service excellence. Known for exceptional telephone communication skills and the ability to cultivate positive relationships with clients. Driven by a commitment to high-quality work, consistently approaches challenges with enthusiasm while supporting both clients and colleagues. Core competencies include effective communication, empathy, rapport-building,punctual and a resilient work ethic.
Dedicated professional with a Certificate in Legal Practices and a Certificate III in Legal Business Administration, possessing a comprehensive understanding of legal terminology and document drafting. Demonstrated expertise in customer service, complemented by experience in medical reception. Proven ability to manage client payments and support administrative functions across diverse sectors, including healthcare, disability, and mining. Strengths include strong organizational skills, effective stakeholder communication, and a commitment to enhancing operational efficiency. Currently working towards completing my Certificate IV in Human Resources Management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Officer
Piacentini & Son
Bunbury, WA
11.2024 - Current
- Broke down boxes for garbage and recycling.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Directed customer inquiries to appropriate department personnel.
- Provided administrative support to department staff including preparing mailings; photocopying; scanning documents.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Meeting and greeting clients, contractors, and other visitors.
- Coordinating meeting rooms and boardroom bookings.
- General administration and assistance to the wider team (Payroll, Training, and Human Resources).
- Maintaining reception, communal areas, and meeting room presentation.
- Ordering and inventory management for office supplies, PPE, and uniforms.
- Creating purchase orders.
Medical Receptionist
DAB Radiology
Bunbury, WA
05.2024 - 07.2025
- Multitasking in a fast-paced environment in a busy medical practice.
- Ensuring confidentiality at all times, and providing excellent customer service.
- Processing private patient payments, as well as Medicare bulk billing and rebates.
- Navigating different medical software and data entry.
- Ensuring excellent communication with different medical practices, and responding to email communications.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed patient payments and scanned identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted and checked in patients, updating patient information in computer system.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Administration Receptionist
Anderson Neurological and Developmental Services
Bunbury, WA
07.2024 - 09.2024
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Responded promptly to inquiries from staff members regarding office procedures.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured that all areas were kept clean and tidy at all times.
- Acted as a liaison between departments to facilitate communication between staff members.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed payments and updated accounts to reflect balance changes.
- Handled confidential documents in accordance with established guidelines.
Independent Business Owner
Dressed to be Blessed
Bunbury
05.2018 - 01.2021
- Marketing the business on social media.
- Processing payments.
- Safeguarding customers' personal details and privacy information.
- Phone Etiquette.
- Sales
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained customer relationships through effective communication.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed day-to-day operations of the business.
Administrative Intern
Awaken City Church
Rockingham, Australia
01.2017 - 12.2017
- Company Overview: Rockingham, Western Australia, Australia
- Administrative assistant to Snr staff
- Including doing child safety courses that passed at the highest standard and overseeing that all staff completed the training
- Completed the listing and selling of office equipment
- Doing administrative tasks on Excel, making charts
- Providing Power point presentations to Snr staff for meetings
- Email follow ups
- Updated floor plans
- Rockingham, Western Australia, Australia
Customer Service Representative
DHL Supply Chain
Johannesburg, South Africa
06.2007 - 05.2010
- Company Overview: Johannesburg Area, South Africa
- Answering telephones, scheduling bookings, tracking shipments
- Handling complaints
- Escalating complaints and queries
- Data entry
- Corresponding with multiple different branches domestic and International
- Ensuring confidentiality and correct customer details and payment methods
- Excellent customer service
- Meeting targets
- Navigating multiple tracking and booking software and email correspondence
- Johannesburg Area, South Africa
Education
Certificate IV - Human Resources Management
College For Adult Learning ( CAL)
01-2026
Certificate 3 - Cert 3 Legal Business Administration
Open Colleges
12.2013
Certificate in Legal Practice -
Courses Direct, Online
01.2013
Skills
- Relationship building
- Records management
- Scheduling appointments
- Data acquisition
- Mail handling
- Filing
- Microsoft Excel
- Documentation and recordkeeping
- Inventory supplies
- Email management
- Filing and data archiving
- Dedicated team player
- Strong interpersonal skills
- Customer relations
- Computer proficiency
- Customer service
- Appointment setting
- Visitor assistance
- Reception management
- Calendar management
- Facilities management
- Confidential information management
- Supply oversight
- Document scanning and digitization
- Mail routing
- Experienced with Microsoft Office Suite
Certification
- Microsoft Office: First Steps, 01/01/24
- Administrative Professional Foundations, 01/01/24
- Certificate 3 Legal Business Administration, 07/01/13
- Certificate in Legal Practice, 01/01/13
References
- Barbara Coetzee, DAB Radiology, Bunbury, +61 456 453 844
- Chris Foster, Awaken City, Rockingham, 0430318690, chrisf@awakencity.com.au
Languages
- Afrikaans
- English
Personal Information
- Date of Birth: 11/21/87
- Gender: Female
Timeline
Administrative Officer
Piacentini & Son
11.2024 - Current
Administration Receptionist
Anderson Neurological and Developmental Services
07.2024 - 09.2024
Medical Receptionist
DAB Radiology
05.2024 - 07.2025
Independent Business Owner
Dressed to be Blessed
05.2018 - 01.2021
Administrative Intern
Awaken City Church
01.2017 - 12.2017
Customer Service Representative
DHL Supply Chain
06.2007 - 05.2010
Certificate IV - Human Resources Management
College For Adult Learning ( CAL)
Certificate 3 - Cert 3 Legal Business Administration
Open Colleges
Certificate in Legal Practice -
Courses Direct, Online
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