Jacqline Quyn
Merrimac ,QLD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Foundever
Varsity Lakes, QLD
01.2021 - Current
- Answered customer inquiries via phone.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Facility Cleaner
Rolux Facility services
Burleigh Waters , QLD
08.2020 - 01.2021
- Swept, mopped, and vacuumed floors in facility areas.
- Maintained records of completed tasks including equipment used and time spent on each task.
- Ensured that all proper safety measures were taken while performing duties.
Online Customer Service Representative
My Flight Zone
Merrimac , QLD
06.2018 - 04.2020
- Performed follow-up tasks after each call or online conversation with customers.
- Resolved customer complaints in a timely manner.
- Answered customer inquiries via phone, email and live chat.
- Participated in training sessions related to new products or services.
- Tracked customer interactions using CRM software.
- Maintained composure and patience in dealing with aggressive customers.
- Updated information and details of calls and inquiries in customer service database for future reference.
Customer Service Representative
My Flight Zone
Negombo , Sri Lanka
06.2014 - 11.2017
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Diploma - Airline Fares, E-ticketing, Reservations
International Airline Ticketing Academy (IATA)
Sri Lanka 06-2013
Diploma - Hair Dressing And Beauty Therapy
Chalmway International Hair & Beauty Institute
Sri Lanka01-2013
Skills
- Complaint resolution
- Scheduling
- Technical support
- In-store support
- Consultative sales
References
References available upon request.
Timeline
Customer Service Representative
Foundever
01.2021 - Current
Facility Cleaner
Rolux Facility services
08.2020 - 01.2021
Online Customer Service Representative
My Flight Zone
06.2018 - 04.2020
Customer Service Representative
My Flight Zone
06.2014 - 11.2017
Diploma - Airline Fares, E-ticketing, Reservations
International Airline Ticketing Academy (IATA)
Diploma - Hair Dressing And Beauty Therapy
Chalmway International Hair & Beauty Institute
Similar Profiles
Angela MorganAngela Morgan
Customer Service Representative at FOUNDEVERCustomer Service Representative at FOUNDEVER
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
Tyler StephensTyler Stephens
Credit Card Specialist at FoundeverCredit Card Specialist at Foundever
Latrina LillyLatrina Lilly
Customer service rep Inbound 1 at FoundeverCustomer service rep Inbound 1 at Foundever
Anabell HuAnabell Hu
FOH Team Member at Roll'dFOH Team Member at Roll'd