Jacqualine Craigie
Summary
A competent and experienced leader and program manager with outstanding credentials and experience in the promotion of Indigenous affairs and welfare in the area of policy implementation, and execution of projects and programs that are geared towards the improvement of Aboriginal and Torres Strait Islander (ATSI) people. With keen knowledge and understanding of legislation, organisational structures, and project life cycles, and with expert communication and liaison skills necessary in establishing rapport with clients and stakeholders.
Overview
30
30
years of professional experience
Work History
Principal Aboriginal Policy and Project Officer
Department of Communities – Priority Initiatives, Out of Home Care (OOHC)
08.2023 - Current
- To provide leadership and management skills including ability to identify, develop and maintain key relationships with Aboriginal communities and Elders in WA, Aboriginal Community Controlled Organisations, Aboriginal children in care and their families, and stakeholders
- Demonstrated competency providing advice and reports that contribute to the overall strategic direction of the organisation and support the achievement of the out-of-home care reforms
- Highly developed conceptual and analytical skills with experience in interpreting and applying policy, research and evaluation findings to the development of policy frameworks, particularly as they relate to Aboriginal children, families and community
- Knowledge of current trends and issues in community service and Aboriginal Community Controlled administration for the accessible and equitable service delivery across the State that promotes a focus on support and assistance to vulnerable Aboriginal children and families
- Demonstrated ability to model transparency, integrity, and accountability.
Social Worker
Joondalup Health Campus – Mental Health Unit
10.2022 - 07.2023
- To provide a high quality, direct social work service to all inpatients and outpatients of the Hospital as required
- This includes counselling, access to support services, discharge planning and community follow-up
- Ability to work collaboratively and effectively in a multidisciplinary team
- Demonstrate initiative and creativity in thinking
- Be willing to contribute to the development & promotion of a cohesive & interactive team
- Act as a professional role model when dealing with internal and external customers
- Willing to participate in a continuous quality improvement environment
- Contribute and support NDIS requirements including: Access, Change of Circumstances, planning meetings, consultation with providers and stakeholders.
Chief Executive Officer
West Australian Stolen Generations Aboriginal Corporation (Yokai), Western Australia
03.2022 - 09.2022
- Liaise with relevant partners and stakeholders to clearly define the scope of the Yokai: Healing Our Spirit program and develop clear objectives and appropriate project outcomes
- Work with Consultants to progressively adapt the Business Model for the Yokai: Healing Our Spirit program
- Work with Project Partners and funding bodies to secure funding for ongoing phases of the Yokai: Healing Our Spirit program
- Manage and coordinate project work plans, timelines, and implementation and evaluation methods
- Identify impacts and manage risks associated with projects and report on these
- Ensure the preparation of project reports and related documentation
- Provide costing or budget reports to key stakeholders
- Maintain a comprehensive Stakeholder Management Plan, including stakeholder engagement terms of reference and participate in Chairing stakeholder joint meetings
- Undertake other activities which the incumbent might reasonably be expected to do, and which are consistent with the accountabilities and responsibilities as listed above.
Consultant
Keogh Bay Consulting
01.2020 - 01.2022
- Undertake and support tender proposals
- Facilitate and participate in various consultations projects
- Review and support the development of policies and procedures for the NDIS and Aged Care for Organisations that were providing this services
- Developed strong competencies in providing policy updates and engaging in discussions to create policies that are equitable, effective, timely, and responsive to the needs of the consumers.
Acting Senior Policy Officer
Department of the Premier and Cabinet, Western Australia – Aboriginal Engagement and Community Policy
05.2021 - 11.2021
- Undertake the development and implementation of policy within the current government context
- Undertake and understand the political framework and apply existing legislation and policy within the current context
- Collaborate and meditate with internal and external stakeholders of emerging issues and the development of policy
- Engage with staff and stakeholders involved in program delivery
- Implement and support the strategies and initiatives in relation to policy/projects
- Lead and manage policy projects within the Directorate.
Student Social Work Placement 1
Saint John of God Midland Public and Private Hospitals
02.2021 - 03.2021
- Undertake social work placement with the Emergency Department
- Work within the Allied Health Team within the Emergency Department
- Monitor and assess patients that present with social issues
- Follow up social work referrals from medical team
- Consult with medical team and professionals in relation to patients
- Work in collaboration with the Aboriginal Health Services
- Consult with external stakeholders in regards to referrals to services.
Disability Services Manager – Disability Services
Yorgum Healing Services
03.2020 - 02.2021
- Plan and manage the implementation of Yorgum's Disability Services in line with funding agreement for the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (Disability Royal Commission) – Targeted Counselling Services
- Maintain strategic and operational responsibility of Yorgum's Disability Services
- Develop and review operations and procedures manuals that relate to the service
- Develop and manage internal and external stakeholders
- Lead and manage staff to deliver the organizational objectives
- Contribute to strategic and business planning for Yorgum
- Manage and plan budgeting and reporting requirements to the funding provider.
Principal Project Officer – Priority Initiatives – Strategy and Transformation
Department of Communities
12.2019 - 03.2020
- Manage and coordinate projects that focus on programs, projects and initiatives that include Aboriginal Services and Sector Improvement Initiatives
- Effectively facilitate policy and strategy development for project work that is required
- Effectively facilitate policy considerations to the work that is undertaken
- Engage and consult with internal and external stakeholders
- Coordinate and manage staff.
Senior Policy Officer – Royal Commission Sexual Abuse – Policy and Service Design (Children & Families)
Department of Communities
08.2019 - 12.2019
- Effectively facilitate policy considerations to support the Royal Commission into Institutional Responses to Child Sexual Abuse (Royal Commission Sexual Abuse) recommendations that focus on education and awareness for Aboriginal people and people with a disability across Western Australia
- Research and map the cultural and trauma history of Aboriginal people and the challenges to the policy work
- Consult with policy officers around issues that relate to Aboriginal people for consideration in policy development and implementation.
Senior Policy Officer – Aboriginal Policy – Policy and Service Design (Children & Families)
Department of Communities
04.2018 - 08.2019
- Effectively facilitate policy implementation and project execution by maintaining full awareness and strong knowledge of key project functions and expectations; carry out program and organisational activities pursuant to implementation of Departmental policies
- Execute high level responsibilities and provide expert advice and assistance to policy stakeholders and team members with Aboriginal matters, demonstrating my knowledge and understanding of the group's practices, beliefs, customs, and issues
- Demonstrate strengths in clerical and administrative tasks by preparing written responses for correspondences and documentations
- Assist members of the unit in effectively delivering outcomes of the business plan.
Aboriginal Practice Leader
Department of Communities – Child Protection & Family Support
04.2015 - 04.2018
- Exhibited strong ability to lead cross-functional project teams
- Demonstrated strengths in operating in a highly demanding, fast-paced, multidisciplinary, and collaborative environment
- Assisted and provided high level expertise within the District in support of the implementation of child protection reforms pursuant to the Strategic Direction of the Department
- Enhanced policy initiatives and practices in service delivery basing on results of investigations and on-the-ground assessments of initiatives that concern Aboriginal children and their families
- Carried out operations concerning the collaboration and cooperation between different teams that work with Aboriginal families
- Executed high level tasks including translation of policies, practices, and legislation both internally and externally to the Department so that these regulations and guidelines are culturally responsive and are reflective of the interests of Aboriginal people
- Proactively participated in discussions to manage and influence-decision making to arrive at desired outcomes.
Principal Consultant – Aboriginal Engagement & Coordination
Department for Child Protection & Family Support WA
09.2014 - 04.2015
- Employed highly effective liaison and relationship building mechanisms to strategically develop and maintain linkages with internal and key external stakeholders
- Provided high level support and technical expertise in the work of Aboriginal Practice Leaders and contributed to the development practice standards and staff capacity building activities within the Department and sector
- Participated in training, coaching, mentoring and other learning opportunities
- Collaborated with Aboriginal Practice Leaders in promoting and assisting District and Unit staff in establishing partnerships and collaborative arrangements within the Department and the sector in the effort of enhancing services and support for Aboriginal families and communities
- Provided high level consultation and cultural advice to the strategic functions of the Department.
Senior Policy Officer
Commissioner for Children and Young People WA
05.2014 - 09.2014
- Engaged in collaborative teams with key stakeholders in facilitating and managing the Aboriginal Consultation Project
- Contributed to the team effort by facilitating consultations and engagements between stakeholders
- Maintained excellent liaisons with the Reference Group Members to coordinate and provide high level expertise and guidance in support of policy work of the Commission
- Demonstrate understanding and deep knowledge of Aboriginal issues by providing high level policy advice and consultation.
Acting Senior Policy and Practice Officer – Service Delivery Central
Department of Housing
01.2014 - 05.2014
- Provided assessment and analysis of operational policy initiatives against organisational requirements and priorities
- Conducted reviews and evaluations of existing policies in service delivery and undertaking improvement measures to align policies with goals and targets.
Project Officer
Department of Housing – West Kimberley Region
07.2013 - 12.2013
- Coordinated with stakeholders to implement rent setting project – Sustainable Tenancies for remote Aboriginal communities to address the Housing Reforms
- Demonstrated management and organisational skills by facilitating engagement meetings to transition communities for the housing reforms in rent setting
- Implemented and managed the quality assurance (QA) audit process throughout service delivery with the Aboriginal Housing Reforms (Broome/Derby)
- Facilitated and managed staff to deliver the outcomes that needed to be achieved.
Housing Manager – Aboriginal Housing Services
Department of Housing – West Kimberley (Kullarri) Region
12.2009 - 07.2013
- Advocated for housing management reforms in the West Kimberley Regional Service Delivery Sites (RSDs) by implementing, facilitating, and managing client concerns across selected Aboriginal Communities
- Achieved organisational teamwork and collaboration goals by providing high level engagement and advice to address the strategic outcomes to obtain housing agreements
- Effectively streamlined policy work and implementation, by facilitating, implementing, and managing the operational housing management practices, policies, and functions
- Led and manages the development of staff to deliver the functions and achievements of housing reforms
- Provided high level consultation to Aboriginal Community Councils, Senior and Executive Management on housing outcomes for delivery of agreements and outcomes that were achieved
- Influenced strategic policy to get the desired outcomes for both Government and Aboriginal people to reach agreements and partnerships for outcomes that had to be addressed in a timely manner.
Operations Manager & Acting CEO (as required)
Goldfields Indigenous Housing Organisation, Inc. Kalgoorlie WA
04.2007 - 09.2009
- Exhibited expert management skills and organisational acumen through efforts to effectively coordinate, develop and implement operational policies and practices to align with the strategic direction of the organisation and funding requirements
- Implemented, negotiated, and managed the Remote Aboriginal communities in the Goldfields Region that were managed by the organisation
- Developed and strengthened community service delivery in association with housing services
- Maintained awareness of policies and remained updated with developments to legislation and provisions
- Provide assistance and high-level consultations to the Chief Executive Officer (CEO) with day-to-day operations of GIHO and Governing Board of Management functions
- Managed and oversaw overall operations and functions that reported to the governing Board of Management when acting in the CEO position.
Academic Sessional Lecturer
Curtin VTEC, Kalgoorlie WA
12.2008 - 03.2009
- Delivered and facilitated Certificate IV in Social Housing Program
- Delivered and managed the Making Tracks & Social Housing Programs.
Director of Policy, Planning & Projects
BEGA Garnbirringu Health Services Aboriginal Corporation, Kalgoorlie WA
10.2006 - 03.2007
- Oversaw the grant processes and attended to various grants that the organisation made available to beneficiaries
- Ensured compliance and reporting outcomes were reported upon and addressed by the organisation
- Developed and implemented Business Plans, Strategic Plans with Management to address the organisation's objectives and goals
- Collaborated with stakeholders and implemented action plans that addressed key performance management throughout the organisation
- Provided support to line managers and supervisors for the reporting and implementation of compliance
- Coordinated with key Officers in State and Federal Government Levels to address funding.
Consultant/Trainer
Tjuma Pulka (Media) Aboriginal Corporation, Kalgoorlie WA
02.2006 - 10.2006
- Provided training and support for the development of the Organisation.
Consultant
Goldfields Esperance Federation Aboriginal Health Inc. (GEFAH)
05.2006 - 06.2006
- Prepared and organised submission grant and assistance to the General Manager
- Participated in the strategic planning process for GEFAH in accordance with the organisation's funding agreements
- Enabled the success of the projects by assisting and providing training support with the General Manager.
Literacy/Numeracy Coordinator
Nooda Ngulegoo Aboriginal Corporation, Kalgoorlie WA
07.2005 - 01.2006
- Carried out literacy/numeracy assessments with CDEP Participants of NNAC throughout the Goldfields Region
- Established and provided networking opportunities between education providers and NNAC
- Developed and assisted in the direction of producing a feasibility report for Batchelor Institute and NNAC.
Mentor
Nooda Ngulegoo Aboriginal Corporation Kalgoorlie WA
05.2005 - 06.2005
- Provided a range of mentoring supports to clients through the Community Development Employment Programs (CDEP) in NNAC throughout the Goldfields Region.
VTEC – Level 10/Business Management
Curtin University of Technology
01.2005 - 05.2005
- Developed a range of teaching resources for the delivery of business training courses that were offered
- Applied pedagogical methods in ensuring optimal retention of knowledge
- Researched and implemented information into learning materials
- Ensured academic teaching materials and administration and educational procedures were adequate and up to date within the program
- Facilitated and delivered training programs.
Education
Master of Social Work -
Curtin University
2022
Diploma of Child, Youth, and Family Intervention -
Department of Communities
2017
Certificate IV in Child, Youth and Family Intervention -
Department of Communities
2017
Graduate Certificate in Public Sector Management -
Public Sector Commission & Flinders University
2014
Certificate IV in Workplace and Training -
Curtin University of Technology
2009
Master of Professional Education & Training -
Deakin University
2005
Graduate Certificate of Professional Education and Training (Adult Education & Literacy) -
Deakin University
2003
Diploma in Adult Education & Training -
Batchelor Institute
1998
Associate Diploma in Broadcasting & Journalism -
Batchelor Institute
1996
Skills
- Outstanding interpersonal skills, with ability to engage, maintain relationships and build and establish excellent rapport with stakeholders
- Excellent organizational management skills
- Adept at contextually appropriate styles of communication; perform research that is directed towards specific tasks that are targeted to a select audience
- Ability to function in a multi-party environment that results to highly productive outcomes
- A sound understanding of policies, legislation, and systems
Membership
Australian Association of Social Workers (AASW) Membership - current
Training Programs
- Yorga Djenna Bidi Program, Western Australian Aboriginal Leadership Institute, WA, 2019
- Policy Essentials Program, Public Sector Commission, WA, 2019
- National Mediation Accreditation Training, University of Western Australia, WA, 2019
- International Visitors Leadership Program (IVLP), US Consulate, Perth, 2016
- Courageous Conversations about Race, US Consulate, Perth, WA, 2016
- Executive Development Course, Australian Institute of Management, WA, 2009
References
- Michelle Blogna, Case Manager - Relationships Australian & Sessional Academic - Curtin University, Perth WA, 0415 970 477, Michelle.blogna@relationshipswa.org.au
- Laurel Sellers, Chief Executive Office, Yorgum Healing Services, East Perth, WA, 0488 089 182, lsellers@yorgum.org.au
Timeline
Principal Aboriginal Policy and Project Officer
Department of Communities – Priority Initiatives, Out of Home Care (OOHC)
08.2023 - Current
Social Worker
Joondalup Health Campus – Mental Health Unit
10.2022 - 07.2023
Chief Executive Officer
West Australian Stolen Generations Aboriginal Corporation (Yokai), Western Australia
03.2022 - 09.2022
Acting Senior Policy Officer
Department of the Premier and Cabinet, Western Australia – Aboriginal Engagement and Community Policy
05.2021 - 11.2021
Student Social Work Placement 1
Saint John of God Midland Public and Private Hospitals
02.2021 - 03.2021
Disability Services Manager – Disability Services
Yorgum Healing Services
03.2020 - 02.2021
Consultant
Keogh Bay Consulting
01.2020 - 01.2022
Principal Project Officer – Priority Initiatives – Strategy and Transformation
Department of Communities
12.2019 - 03.2020
Senior Policy Officer – Royal Commission Sexual Abuse – Policy and Service Design (Children & Families)
Department of Communities
08.2019 - 12.2019
Senior Policy Officer – Aboriginal Policy – Policy and Service Design (Children & Families)
Department of Communities
04.2018 - 08.2019
Aboriginal Practice Leader
Department of Communities – Child Protection & Family Support
04.2015 - 04.2018
Principal Consultant – Aboriginal Engagement & Coordination
Department for Child Protection & Family Support WA
09.2014 - 04.2015
Senior Policy Officer
Commissioner for Children and Young People WA
05.2014 - 09.2014
Acting Senior Policy and Practice Officer – Service Delivery Central
Department of Housing
01.2014 - 05.2014
Project Officer
Department of Housing – West Kimberley Region
07.2013 - 12.2013
Housing Manager – Aboriginal Housing Services
Department of Housing – West Kimberley (Kullarri) Region
12.2009 - 07.2013
Academic Sessional Lecturer
Curtin VTEC, Kalgoorlie WA
12.2008 - 03.2009
Operations Manager & Acting CEO (as required)
Goldfields Indigenous Housing Organisation, Inc. Kalgoorlie WA
04.2007 - 09.2009
Director of Policy, Planning & Projects
BEGA Garnbirringu Health Services Aboriginal Corporation, Kalgoorlie WA
10.2006 - 03.2007
Consultant
Goldfields Esperance Federation Aboriginal Health Inc. (GEFAH)
05.2006 - 06.2006
Consultant/Trainer
Tjuma Pulka (Media) Aboriginal Corporation, Kalgoorlie WA
02.2006 - 10.2006
Literacy/Numeracy Coordinator
Nooda Ngulegoo Aboriginal Corporation, Kalgoorlie WA
07.2005 - 01.2006
Mentor
Nooda Ngulegoo Aboriginal Corporation Kalgoorlie WA
05.2005 - 06.2005
VTEC – Level 10/Business Management
Curtin University of Technology
01.2005 - 05.2005
Master of Social Work -
Curtin University
Diploma of Child, Youth, and Family Intervention -
Department of Communities
Certificate IV in Child, Youth and Family Intervention -
Department of Communities
Graduate Certificate in Public Sector Management -
Public Sector Commission & Flinders University
Certificate IV in Workplace and Training -
Curtin University of Technology
Master of Professional Education & Training -
Deakin University
Graduate Certificate of Professional Education and Training (Adult Education & Literacy) -
Deakin University
Diploma in Adult Education & Training -
Batchelor Institute
Associate Diploma in Broadcasting & Journalism -
Batchelor Institute
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