Jacqualine Quitta
Customer service
Aldinga beach,SA
Summary
Dynamic professional with a proven track record at Dan Murphys, excelling in conflict resolution and client assessment. Enhanced customer satisfaction through effective communication and prompt issue resolution. Recognized for mentoring new hires, fostering a collaborative environment, and maintaining high standards in service delivery.
Maintained a great comaradarie amongst team members and formed life long friendships
Overview
15
15
years of professional experience
Work History
Core Team Member
Dan Murphys - Part Of The Woolworths Group
07.2018 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Beauty Therapist
Marion Hair and Beauty
01.2010 - 05.2018
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- was 2IC
Education
Diploma - Counselling
Heathcare
SA01-2026
Skills
- Conflict resolution
- Communication skills
- Client assessment
- Life skills
- Basic second language Maori
- Team bonding
- Able too follow direct instructions
Timeline
Core Team Member
Dan Murphys - Part Of The Woolworths Group
07.2018 - Current
Beauty Therapist
Marion Hair and Beauty
01.2010 - 05.2018
Diploma - Counselling
Heathcare
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