Jacque Bogdanyi
Hamilton,NSW
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Provide Leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Duty Manager/Night Manager
Rydges Hotel
07.2022 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Increased revenue by upselling room upgrades and additional services during check-in procedures.
Duty Manager
EXCHANGE HOTEL
03.2017 - Current
- Streamlined daily operations by training staff in efficient procedures and time management skills.
- Maintained a clean, safe, and inviting environment for patrons through regular inspections and upkeep.
- Improved customer satisfaction by implementing new menu options and innovative service techniques.
- Increased overall revenue through targeted marketing campaigns and promotional activities.
- Oversaw safety protocols during high-traffic periods ensuring adequate staffing levels during peak hours for optimal guest experience.
- Reduced waste costs by implementing effective inventory control measures and purchasing strategies.
- Enhanced pub atmosphere by organizing regular events, live music, and themed nights.
- Promoted community engagement through partnerships with local businesses, sponsorship of sports teams, or hosting charity events.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Hotel Front Desk Supervisor
MECURE NEWCASTLE AIRPORT HOTEL
03.2021 - 07.2022
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
RECEPTIONIST
LEAH JAY
09.2020 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate property information to clients.
- Developed strong working knowledge of local real estate market trends by staying current with industry news and updates.
- Continually advanced personal knowledge of the industry and related software programs, ensuring proficiency in all aspects of the role as a Real Estate Receptionist.
- Handled sensitive financial documents with discretion, maintaining strict confidentiality of client information.
- Maintained professional appearance of reception area to create a welcoming environment for visitors and clients alike.
Assistant Accommodation Manager
CAVES COASTAL BAR AND BUNGALOWS
10.2018 - 07.2020
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Analyzed market trends to develop targeted promotions that increased revenue streams during peak periods.
- Monitored online reviews closely, addressing concerns promptly and using feedback to improve operations further.
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
- Leveraged social media platforms effectively, creating engaging content that attracted new clientele and increased brand visibility online.
OFFICE MANAGER AND CLIENT RELATIONS
COERULA
08.2016 - 10.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
TEAM LEADER
GRILL'D
10.2015 - 02.2017
- Trained, and coached staff members on customer service skills, food & beverage knowledge, and health & safety standards in preparation for the July 2015 restaurant grand opening
- Took food orders from guests at the bar and recommended beverage pairings to go with their meals
- Prepared all food items in the restaurant with lunch and dinner services.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
RESTAURANT MANAGER
SUBWAY
01.2013 - 12.2016
- Hired, Trained, and coached staff members on customer service skills, food knowledge, and health & safety standards
- Doing weekly stock takes to ensure our loses where always being managed and decreased
- Weekly staff rostering, whilst making sure labor costs were efficient as possible
- Banking and cash control, as well as stock control.
Education
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Professionalism and Integrity
- Written and oral communication
- Staff Training and Development
Timeline
Duty Manager/Night Manager
Rydges Hotel
07.2022 - Current
Hotel Front Desk Supervisor
MECURE NEWCASTLE AIRPORT HOTEL
03.2021 - 07.2022
RECEPTIONIST
LEAH JAY
09.2020 - 01.2021
Assistant Accommodation Manager
CAVES COASTAL BAR AND BUNGALOWS
10.2018 - 07.2020
Duty Manager
EXCHANGE HOTEL
03.2017 - Current
OFFICE MANAGER AND CLIENT RELATIONS
COERULA
08.2016 - 10.2018
TEAM LEADER
GRILL'D
10.2015 - 02.2017
RESTAURANT MANAGER
SUBWAY
01.2013 - 12.2016
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