Jacquelin Mckay

• Providing support, training and up skilling, predominantly within the property and gardening industry to assist our Supported Employees and Clients achieve their employment goals. Our in-depth training programs are tailored to help our Supported Employees achieve competency across a wide range of job-related skills, from mowing lawns, hand weeding, mulching, brush cutting, pruning, herbicide application, rubbish removal, property maintenance and general gardening up keep and programming/operating state of the art machinery with a strong emphasis on working safe, providing a high quality standard of work and having fun while learning.
• Managed new employee orientation training process for more than 30 employees each year.
• Performed reviews of employee work performance to check for areas in need of additional training.
• Created and managed continuous improvement classes and training programs targeted to new employees.
• Monitored employee performance to look for areas in need of improvement.
• Promoted a culture of continuous improvement by encouraging feedback and suggestions from all team members.
• Organized regular staff meetings to discuss progress, address concerns, and celebrate achievements.
• Bolstered overall staff competency by regularly evaluating training needs and adjusting programs accordingly.

• Providing support to individuals with a disability, injury or mental health matters to maintain meaningful employment. Promoting personal centered approaches, working within the six national standards. Assistance with job/ work anxiety, training and ongoing on the job support. Documentation using government programming and meeting key performance Indicators.
• Conducted regular performance reviews and provided constructive feedback, fostering professional growth among team members.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Tailored support strategies to meet the unique needs of individual clients, promoting long-term success and client retention.
• Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
• Offered assistance in implementing and developing training programs.
• Championed ongoing process improvement initiatives, leading to streamlined workflows and increased productivity levels.

• Providing leadership and mentoring to over 20 support staff working within Independent Living Accommodation. Maximizing choice and inclusion to achieve aspirations and personal goals of those with a disability. Prioritize and coordination of day-to-day tasks and facilitating linkages within the local community. Financial audits, management of invoices and billing, incident reporting, documentation and mandatory reporting. Working with NDIS, family and clients to create and implement personalized tailored care plans. Staff appraisals and interviews.
• Increased team productivity by implementing performance metrics and setting clear expectations.
• Improved first-contact resolution rates by empowering team members with the necessary tools and resources at their disposal.
• Conducted regular team meetings for open discussions, information sharing, and goal alignment among members.
• Optimized resource allocation through careful monitoring of workload distribution across the team.
• Delivered regular progress reports to management, highlighting key successes and areas for improvement.

Providing personal care, social support, assistance with meals, documentation and liaising with RN. Report writing, exercises, craft, games, and social inclusion therapy to over 50 residents.

• Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
• Built strong relationships with clients to deliver emotional support and companionship.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Constructed cognitively stimulating activities.
• Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.