Jacqueline Adcock
Bonny Hills,NSW
Summary
As an accomplished and highly efficient management professional coupled with high-level time management skills, I am actively pursuing a challenging new career opportunity as a Teacher’s Aid and Support role within the NSW Education Department with the desire to undertake new challenges and make a valuable contribution to the children and the teachers within the NSW education system. Throughout my career spanning 20 years, I have demonstrated a proven track record of accomplishment working in a large and complex organisations with proven expertise in the development and management of programs, service delivery and operations, working with and coordinating families and support for families as well as advanced interpersonal skills including a proven ability to motivate, influence, persuade and negotiate with support organisations (internal and external) and other linked stakeholders at all levels. I am confident I would make a positive contribution to the Lake Cathie Primary School and schools within my local area. I was fortunate enough to be raised in a Catholica household in both Primary and Secondary schools, and our family have a deep faith that allows us to understand the needs and opportunities within the schools.
By working as a teacher's aid, I have the opportunity to bring kindness and warmth and positivity to the children and classroom. I would be able to provide essential support to the teacher, helping with tasks like organising materials, preparing activities, and providing one-on-one assistance to students who may need extra help. I know that I could bring a sense of encouragement and support to the learning environment. Sharing my learned and lived experiences and insights may also be of value. Whether it's through mentoring students, leading group discussions or providing a positive and emotionally regulated approach using techniques I have learned through parenting courses over the last 7 years I feel I would be beneficial to the teachers and classroom environment. My organisational skills and ability to manage multiple priorities with a positive attitude would be able to fit in well at St Agnes Primary School,
Overview
28
28
years of professional experience
Work History
Life Coach
JACQUI ADCOCK COACHING
Bonny Hills, New South Wales
03.2021 - Current
- Holistic Wellness & Mindset Coach
- Jacqui Adcock Coaching is a Holistic Wellness & Mindset Coaching business based in New South Wales, that provides support and mentoring to clients to find their identity, create a better mindset, overcome overwhelm, stress and anxiety, whilst helping clients to activate their power, access their true potential and helping you to make transformational changes in your life
- RESPONSIBILITIES:
- Manage the day-to-day operations of the business, accountable for administration, sales, profitability and customer acquisition
- Contribute as a Health and Wellness Team Coach for a Business Strategy Group and as a Women’s Fitness and Mindset Coach
- Develop and update company policies, procedures and work schedules as well as business templates and resources for clients
- Build and maintain a customer database, updating customer records and using data for analysis and marketing purposes
- Provide and promote quality customer service, building a strong client base and optimising the client’s experience
- Develop and implement budgets, forecasts and financial projections, maximising growth and analysing cashflow
- Coach and mentoring ADF personnel, Women in Business groups and working mothers in Network Marketing
- Guide and support clients to identify areas of health and wellbeing that is not currently being met
- ACHIEVEMENTS:
- Developed 3 to 6 month coaching packages for clients to work through self-limiting beliefs, clarify and create the life they want
- Established a popular fitness and exercise group classes for women and mothers, based on identified needs and requirements
- Demonstrated high level communication, interpersonal and negotiation skills, building effective relationships.
Rehabilitation Manager & Family Support Officer
DEPARTMENT OF DEFENCE
Holsworthy
01.2010 - 01.2021
- The Australian Defence Force (ADF) is constituted under the Defence Act 1903, its mission is to defend Australia and its national interests
- In fulfilling this mission, Defence serves the Government of the day and is accountable to the Commonwealth Parliament which represents the Australian people to efficiently and effectively carry out the Government's defence policy
- RESPONSIBILITIES:
- Managed training of external and internal rehabilitation consultants to efficiently assist in the delivery of the ADFRP services
- Performed administrative tasks, conducted initial needs assessments which included interviews, administering psychosocial questionnaires such as the OMPQ, mental health questionnaires, yellow flags and compiled this information into a flag’s matrix
- Worked with Physical Training Instructors & Physiotherapists to conduct exercise prescription and assessments of injured members
- Developed ad submitted succinct monthly reports, updated and maintained spreadsheets for the Regional Health Director
- Applied critical reasoning and thinking within a decision-making framework in regard to approving recommendations for reasonable and reasonably necessary treatment, care and support within agreed functional delegations
- Efficiently managed service approvals and payments in accordance with agreed needs, assessments and plans
- Accountable for the Health Care Coordination (HCCF) weekly/fortnightly meetings as well as IWB meetings between members, Units, ESOs and allied health staff to ensure HCCF policies and ensured communications were appropriately managed
- Directly responsible for up to 100-150 cases, leading and managing members to achieve designed goals and objectives
- Conducted Welfare Boards, arranging case conferences and attending weekly meetings for Units and Hospital/Health centres
- Procurement and management of equipment, maintenance of stock and arranged servicing for members, families and Units
- Worked in collaboration with members and external services such as Open Arms, DVA, Soldier On, Mates4Mates, Defence Families Australia and other Veterans centres to coordinate and facilitate a smooth transition for members & families to connect back into the community
- Organised and facilitated ongoing presentations of the ADF Transition seminars as well as Unit presentations as required
- Worked with Medical Officers & Psychologists to identify any issues for members in relation to their rehabilitation programs
- Liaised with Units & Command in relation to return to work, corps transfers and transition from Defence and liaised daily with Medical Officers, Command and members on management of members aimed to provide best possible return to work programs
- ACHIEVEMENTS:
- Successfully managed and coordinated the connection and linking of DVA, ESOs, Defence Community Organisations, families and other services that assisted the members and their families to RTW or transition from the ADF
- Effectively conducted functional capacity assessments with Physiotherapists for a key member’s rehabilitation program
- Received a Certificate of Excellence and Commitment - Award from MAJ Shirley Howe in 2017
- Awarded for dedication and commitment to mentoring, managing and leading teams in the Directorate of Rehabilitation Compensation
- Coordinated and delivered services of the ADFRP and training of internal and external rehabilitation consultant training in a high-pressured environment, ensuring rehabilitation consultants met KERS and members goals in accordance with ADFRP policies.
Rehabilitation Consultant
ACTIVE OHS
Liverpool, New South Wales
01.2008 - 12.2010
- Active OHS is committed to providing value-add workplace rehabilitation and work health and safety services
- Active OHS supplies effective strategies and solutions for injury management and return to work, including outsourced Return to Work Coordinators
- Our focus extends to the office and provides ergonomic assessments to the factory floor and conducting Health & Safety training onsite.
Rehabilitation Consultant
PHYSIOTHERAPY PROFESSIONALS
Liverpool, New South Wales
11.2006 - 12.2007
- Physiotherapists Professionals assess, diagnose and treat patients to optimise their ability to perform movement and physical activities
- Patient-centred care is our priority and therefore, we ensure treatment and rehabilitation program are tailored to client’s goals
- The organisation provides services to individual clients as well as government departments including Department of Defence., on behalf of Department of Defence, providing quality case management
- Facilities management, asset management and relocation of trainees and their rehabilitation program to Holsworthy
- Assessed client’s needs, develop and implement strategies to enable a safe return to work with a new employer as part of their rehabilitation, providing job seeking and candidate marketing services to assist clients successfully locate new employment
- Provided counselling to clients to identify overcome barriers to entering the workforce, identify future employment options, through comprehensive assessments and review of their transferable skills, qualifications and interests
- Collaborated with individuals, employers, medical and other allied health professionals
- ACHIEVEMENTS:
- Successfully applied clinical decision-making skills to improve an individual's recovery from injury or illness
- Demonstrated exceptional verbal and written communication skills, the ability to multi-task and be organised
- Key contributor to the delivery of presentations in quarterly ADR Transition seminars around Sydney and Central North NSW
- Contributed as a networker and administrator, enhancing the management of the Training Rehabilitation Wing trainees program.
- Modified operational, marketing and staff resources to meet financial goals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Gym Floor Instructor/Personal Trainer/Receptionist
FITNESS
04.2003 - 12.2007
Case Manager
CGU WORKERS COMPENSATION
04.2006 - 11.2006
- Established and maintained relationships with key stakeholders.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Researched best practices and developed strategies to improve program outcomes.
Volunteer
SYDNEY CITY MISSION & MATT TALBOT HOSTEL
Sydney, New South Wales
01.1996 - 05.2002
- Provided assistance with food preparation, phone counselling, soup vans and clothing the homeless.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Rehabilitation Consultant
TRW
- On behalf of Department of Defence, managing, coordinating and liaising with all Australian Training Units to relocate all trainees from Training Establishment to the Trainee Rehabilitation Wing, Holsworthy
- Effective case management to plan, coordinate and monitor client’s progress toward their return to their specific work goals
- Provided counselling to clients to identify overcome barriers to entering the workforce, identify future employment options, through comprehensive assessments and review of their transferable skills, qualifications and interests
- Ensured all members received individual training and rehabilitation whilst living in Civilian Manager of the, working in a multidisciplinary team that ensured the care and safety and rehabilitation of each trainee
- Accountable for the management of the service delivery of the ADFRP for the Trainee Rehabilitation Wing
- ACHIEVEMENTS:
- Worked as a key member in the implementation of a longitudinal study of injury prevention of ADF trainees
- Supervised and trained new staff until they were able to work independently within the ADF environment.
Team Leader, Colleague
Greg Frost
Manager
Department Of Defence
Former Supervisor
Holsworthy Barracks, Department of Defence
Education
Yoga Nidra & Yoga Traum Healing Course & Breath Work Facilitator course My Vinyasa - undefined
Current
Mental Health First Course Mental Health First - Mental Health
Mental Health First Aid
Port Macquarie2024
Trauma & Parenting Coaching Course -
Parent Hope Project
2024
Professional Certificate of Holistic Wellness Coaching - undefined
Nature Care College
2022
Life Coaching Course Authentic Coaching NSW - undefined
2021
Health Care Coordination Training, Holsworthy Joint Health Command NSW - undefined
2019
Senior First Aid & CPR Course - undefined
St Johns Ambulance
2019
Pain Management Training APSOC - undefined
2018
Positive Parenting Course – Online Parental Stress Centre - undefined
2017
Suicide Risk Assessment Course & First Aid Mental Health Certificate Registered Psychologist, Dept of Defence - undefined
2012
Comcare Training - undefined
2011
Intermediate Instructor Pilates Floor Based Training - undefined
Australian
2010
Mental Health in Military Multi-disciplinary Environment Training Part 1 Joint Health Command NSW - undefined
2010
WorkCover Training (WCA - undefined
2006
Bachelor of Arts - Sports & Exercise Management
UTS Kuring
2005
CGU Insurance Limited - undefined
1997
Associate Diploma - Social & Community Welfare
AFE NSW
1997
Higher School Certificate - undefined
St Leo’s College
1995
Skills
- COMPETENCIES
- Program Management: Manages and delivers programs, ensuring time, cost, quality, expectations and requirements are met
- Policy Advice: Provides expert policy advice and information to relevant stakeholders to facilitate appropriate policy interpretation
- Research & Analysis: Researches, analyses and reviews complex policy and service issues as well as identifying emerging issues
- Team Leadership: Leads, motivates and mentors team members, monitoring performance, fostering professional development
- Customer Service: Provides quality client service, handling enquiries, builds positive rapport and optimises the client experience
- Communication: Highly developed written and verbal communication skills, articulating key messages clearly and succinctly
- Integrity: Represents the organisation in an honest and professional manner, modelling high standards of ethical behaviour
- Legislative Compliance: Understands, interprets and applies a range of government legislation, policies and procedures
- Problem Solving: Maintains a solution-focused approach, effectively resolving issues and problems promptly and efficiently
- Process Development: Drives business innovation with a commitment to developing and improving processes and systems
- Time Management: Well organised and highly efficient, with the ability to manage tasks, schedules and changing priorities
- Technology: Proficient using Microsoft Outlook, Excel, PowerPoint, SharePoint and Defence Health Electronic Health System
- Vaccination Status:
- Fully vaccinated for COVID-19
- Health: Excellent health, physically fit, non-smoker
- Driver’s Licence: Current Gold Driver’s Licence
- Business Planning
Affiliations
Current
Life Coach undergoing ICF Accreditation
Current
Hastings Women’s Business Network, Port Macquarie Branch
2023-2024
Member of Exercise Sport Science Australia
Timeline
Life Coach
JACQUI ADCOCK COACHING
03.2021 - Current
Rehabilitation Manager & Family Support Officer
DEPARTMENT OF DEFENCE
01.2010 - 01.2021
Rehabilitation Consultant
ACTIVE OHS
01.2008 - 12.2010
Rehabilitation Consultant
PHYSIOTHERAPY PROFESSIONALS
11.2006 - 12.2007
Case Manager
CGU WORKERS COMPENSATION
04.2006 - 11.2006
Gym Floor Instructor/Personal Trainer/Receptionist
FITNESS
04.2003 - 12.2007
Volunteer
SYDNEY CITY MISSION & MATT TALBOT HOSTEL
01.1996 - 05.2002
Rehabilitation Consultant
TRW
Team Leader, Colleague
Greg Frost
Manager
Department Of Defence
Former Supervisor
Holsworthy Barracks, Department of Defence
Yoga Nidra & Yoga Traum Healing Course & Breath Work Facilitator course My Vinyasa - undefined
Mental Health First Course Mental Health First - Mental Health
Mental Health First Aid
Trauma & Parenting Coaching Course -
Parent Hope Project
Professional Certificate of Holistic Wellness Coaching - undefined
Nature Care College
Life Coaching Course Authentic Coaching NSW - undefined
Health Care Coordination Training, Holsworthy Joint Health Command NSW - undefined
Senior First Aid & CPR Course - undefined
St Johns Ambulance
Pain Management Training APSOC - undefined
Positive Parenting Course – Online Parental Stress Centre - undefined
Suicide Risk Assessment Course & First Aid Mental Health Certificate Registered Psychologist, Dept of Defence - undefined
Comcare Training - undefined
Intermediate Instructor Pilates Floor Based Training - undefined
Australian
Mental Health in Military Multi-disciplinary Environment Training Part 1 Joint Health Command NSW - undefined
WorkCover Training (WCA - undefined
Bachelor of Arts - Sports & Exercise Management
UTS Kuring
CGU Insurance Limited - undefined
Associate Diploma - Social & Community Welfare
AFE NSW
Higher School Certificate - undefined
St Leo’s College
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