Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
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JACQUELINE BLANKS

Brisbane,QLD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Commercial and Residential Cleaner

Franchisor
Redlands District, Queensland
01.2019 - 12.2021
  • Franchisor and Franchisee whilst building business which including lead generation, quoting, invoicing and attending to both domestic and commercial cleaning of premises.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Vacuumed carpets and upholstered furniture.
  • Inspected areas after cleaning to ensure all dirt has been removed.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Dusted furniture, machines or equipment.
  • Emptied trash containers and replaced liners.
  • Performed general cleaning duties to maintain a clean environment for customers and staff members.
  • Responded promptly to customer requests regarding housekeeping needs.
  • Maintained cleaning equipment in good condition.
  • Swept and mopped hard surface floors.
  • Dusted surfaces such as window sills, ledges, wall hangings and furniture.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Real Estate Agent

Remax Bayside Properties
Alexandra Hills, Queensland
01.2008 - 01.2021
  • Worked as a Contractor under the Remax banner which means that I built my own real estate database through cold canvassing and other lead generation methods.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Researched and appraised numerous properties on a weekly basis.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Maximized market share by working with clients and building relationships.
  • Communicated with clients to determine property needs and budget constraints.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Managed real estate transactions from initiation to closing.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Maintained updated knowledge of local real estate markets.
  • Presented properties to potential buyers to address questions or concerns.
  • Attended progress meetings and cold call sessions to hone lead generation skills.
  • Prepared newly purchased homes for clients prior to arrival.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Maintained current and accurate CRM database of prospective customers.
  • Created detailed property descriptions for use in marketing material.
  • Responded promptly to client inquiries via phone or email.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Coordinated appointments to show homes to prospective buyers.
  • Researched current listings available in the area using multiple online resources.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Prepared comparative market analysis to estimate properties' value.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Attended industry events such as conventions and seminars.
  • Liaised with real estate attorneys to assist with deal-related questions.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Organized promotional materials used in sales presentations.
  • Prepared and delivered sales presentations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Leveraged various software skills to input and compile data gathered from various sources.

Education

High School Diploma -

John Paul II Senior High School
Quakers Hill, NSW
11-1984

Skills

  • Flexible Schedule
  • Strong Work Ethic
  • Conscientious and Detail-Oriented
  • Decision-Making
  • Written and Oral Communication
  • Lead Generator

ADDITIONAL INFORMATION

As I enjoy working independently, over the last 20 years I have built and ran my own cleaning and real estate business meaning I have been my own boss.  Over this period of time, I have developed many skills which are too detailed to list which range anywhere from cold calling to bookkeeping.

Timeline

Commercial and Residential Cleaner

Franchisor
01.2019 - 12.2021

Real Estate Agent

Remax Bayside Properties
01.2008 - 01.2021

High School Diploma -

John Paul II Senior High School

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