Jacqueline Bourke
Glengarry
Summary
Dynamic Corporate Travel Manager with a proven track record at Flight Centre Business Travel, excelling in contract negotiations and cost control strategies. Achieved substantial travel expense savings while enhancing client satisfaction through tailored travel arrangements. Strong problem-solving abilities and a commitment to operational excellence drive successful outcomes in corporate travel management.
Overview
14
14
years of professional experience
Work History
Corporate Travel Manager
Flight Centre Business Travel
01.2017 - Current
- Oversaw risk management initiatives related to corporate travel, safeguarding both employee well-being and company assets.
- Achieved significant savings on travel expenses by negotiating favourable contracts with airlines, hotels, and car rental agencies.
- Ensured accurate expense reporting by training staff on appropriate documentation and reimbursement procedures.
- Coordinated complex international itineraries, ensuring seamless logistics for traveling executives.
- Managed 30 plus business accounts with strong focus on achieving high levels of client praises and loyalty.
Travel Agent
Flight Centre
09.2013 - 12.2016
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalised vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customised travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Restaurant Manager
Fish Club London
09.2011 - 09.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Skills
- Supplier relations
- Operational standards
- Industry trend awareness
- Vendor relations
- Technology proficiency
- Contract negotiations
- Travel arrangements
- Service agreements
- Travel management expertise
- Cost control strategies
- Corporate travel management
- Teamwork and collaboration
- Hotel reservations
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Verbal and written communication
- International and domestic travel
- Customer relationship management
- Itinerary planning
Timeline
Corporate Travel Manager
Flight Centre Business Travel
01.2017 - Current
Travel Agent
Flight Centre
09.2013 - 12.2016
Restaurant Manager
Fish Club London
09.2011 - 09.2013
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