Jacqueline Collard
Chermside West,QLD
Summary
Professional communicator with strong expertise in managing and organizing high-volume correspondence. Adept at ensuring clear, precise, and timely communication while maintaining confidentiality and accuracy. Known for fostering team collaboration and adapting to dynamic environments. Skilled in document management, attention to detail, and problem-solving.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Correspondence Coordinator
Office of the Chief Health Officer and Deputy Director-General, Population Health Division
2023 - Current
- Manage, prioritise and track the Division’s workflow allocation, preparation and monitoring of correspondence, briefings, submissions and other documentation in keeping with government and organisational policies, standards and guidelines.
- Develop, evaluate and improve work systems, procedures and guidelines to ensure effective performance and outcomes for the Division.
- Manage work in a complex, high pressure and high-volume environment, prioritising and coordinating competing priorities within required timeframes.
- Provide support including the development and implementation of training and resource materials for use by officers within the Division in relation to preparation of correspondence and documentation.
- Establish and maintain effective working relationships with all stakeholders including staff of the branches in Prevention Division, Executive Services Unit, Office of the Director-General and other Divisions of Queensland Health.
- Maintain Department of Health record management and filing systems to enable the provision of management information within the Division and Queensland Health.
- Maintain sensitivity and confidentiality during all interactions and liaisons with clients and staff regarding all matters and contentious issues that are managed within the team
- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
- Undertake research, and provide advice and reports on any projects requested by the A/Executive Director, Office of the Deputy Director-General.
Project Officer
Public Health Review Implementation Unit, Queensland Public Health and Scientific Services
10.2023 - 12.2024
- Develop, evaluate and improve work systems, procedures and guidelines to ensure effective performance and outcomes for the Division.
- Provide support including the development and implementation of training and resource materials for use by officers within the Division.
- Establish and maintain effective working relationships with all stakeholders including staff of other branches in the Division, Executive Services Unit, Office of the Director-General and other Divisions of Queensland Health.
- Maintain sensitivity and confidentiality during all interactions and liaisons with clients.
- Undertake research and provide advice and reports on any projects requested by senior management.
- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
- Participate in quality assurance and business improvement activities.
Senior Information and Development Officer
Office of the Director-General, Queensland Health
07.2023 - 10.2023
- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
- Manage and prioritise allocation, preparation and monitoring of correspondence, briefings, and other documentation in keeping with government and organisational initiatives, policies and Departmental standards and guidelines.
- Maintain a strong knowledge of the Department’s activities to assist with appropriate issues management.
- Oversee the coordination and actioning of requests for information from the Minister for Health and the Director-General.
- Edit and proofread correspondence and briefing notes to a high standard.
- Contribute to improvements to the correspondence work systems, procedures and guidelines to ensure the provision of quality and timely information and documentation for the Minister for Health and the Director-General.
- Provide appropriate professional advice and support to relevant staff within the Department of Health and within the Ministerial and Executive Services Unit.
- Establish and maintain effective relationships with all stakeholders, including staff of the Division, the Minister’s Office, Department of Health, and non-government agencies.
- Maintain various Department of Health databases, document management and filing systems to ensure data integrity and that information can be easily identified, accessed and retrieved.
- Investigate and provide advice in response to enquiries/complaints raised with the Minister for Health, the Director-General and staff on issues relevant to Department of Health.
- Assist with the management, supervision and training of the Unit’s staff in line with human resource management practices, including employment equity, anti-discrimination, occupational health and safety and ethical behaviour.
Briefings Coordinator
COVID-19 Vaccination Taskforce, Office of the Director-General, Queensland Health
12.2020 - 07.2023
- Lead and manage the statewide correspondence for the COVID-19 Vaccination Taskforce, Office of the State Director.
- Manage, prioritise and track the Division’s workflow allocation, preparation and monitoring of correspondence, briefings, submissions and other documentation in keeping with government and organisational policies, standards and guidelines.
- Manage work in a complex, high pressure and high-volume environment, prioritising and coordinating competing priorities within required timeframes.
- Develop, evaluate and improve work systems, procedures and guidelines to ensure effective performance and outcomes for the Division.
- Provide support including the development and implementation of training and resource materials for use by officers within the Division in relation to preparation of correspondence and documentation.
- Establish and maintain effective working relationships with all stakeholders including staff of other branches in the Division, Executive Services Unit, Office of the Director-General and other Divisions of Queensland Health.
- Coordination of Divisional Correspondence Meetings held every 6 weeks.
- Prepare, coordinate and edit outgoing correspondence to ensure accurate, timely and relevant information is provided.
- Maintain Department of Health record management (Content Manager) and filing systems to enable the provision of management information within the Division and Queensland Health.
- Maintain sensitivity and confidentiality during all interactions and liaisons with clients.
- Undertake research and provide advice and reports on any projects requested by the State Director.
- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
- Participate in quality assurance and business improvement activities.
Correspondence Officer
Office of the Chief Health Officer, Queensland Health
06.2015 - 12.2020
- Provide professional and confidential executive administrative support in a manner which ensures the integrity and efficiency of the Chief Health Officer and Deputy Director-General.
- Autonomously assign, track, monitor and report on all incoming and outgoing correspondence.
- Effectively respond to enquiries/complaints raised with stakeholders across Queensland Health and monitor important issues and follow up action where required.
- Coordination of Divisional Correspondence Meetings held every 6 weeks.
- Prepare, coordinate and edit outgoing correspondence to ensure accurate, timely and relevant information is provided.
- Contribute to improvements to the correspondence work systems, procedures, guidelines and manual to ensure timeframes are met.
- Develop and maintain CHO templates and cheat sheets for the divisional correspondence officers use; to ensure effective outcomes for the Division.
- Maintain sensitivity and confidentiality during interaction and liaisons with stakeholders.
- Liaise, negotiate and consult with the Senior Director and Senior Business Support Officer to ensure correspondence is completed in an efficient manner.
- Be an effective team member, willing to contribute to business improvement activities.
- Participate in quality assurance and business improvement activities.
- Establish and maintain effective working relationships with stakeholders across the department including but not limited to Executive Support Unit, SDLO, Ministers Office, Director-Generals Office and various stakeholders across the Hospital and Health Services.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
A/Senior Briefings Officer
Office of the Chief Health Officer, Queensland Health
04.2016 - 09.2016
- Provide professional and confidential executive administrative support in a manner which ensures the integrity and efficiency of the Chief Health Officer and Deputy Director-General.
- Autonomously assign, track, monitor and report on all incoming and outgoing correspondence.
- Effectively respond to enquiries/complaints raised with stakeholders across Queensland Health and monitor important issues and follow up action where required.
- Prepare, coordinate and edit outgoing correspondence to ensure accurate, timely and relevant information is provided.
- Develop and evaluate working systems, procedure and guidelines to ensure effective outcomes for the division.
- Develop and monitor training requirements for branch correspondence officers including update of the CHO Correspondence Manual.
- Contribute to improvements to the correspondence work systems, procedures, guidelines and manual to ensure timeframes are met.
- Maintain sensitivity and confidentiality during interaction and liaisons with stakeholders.
- Liaise, negotiate and consult with the Senior Director and Senior Business Support Officer to ensure correspondence is completed in an efficient manner.
- Participate in quality assurance and business improvement activities.
- Establish and maintain effective working relationships with stakeholders across the department including but not limited to Executive Support Unit, SDLO, Ministers Office, Director-Generals Office and various stakeholders across the Hospital and Health Services.
- Actively manage staff in a team and also be an effective team member, willing to contribute to business improvement activities, in line with policies and procedures set across the department.
- Demonstrate time management skills in a high volume area with competing deadlines to ensure these are met.
Business Support Officer (Finance)
Department of Health – Royal Brisbane Womens Hospital
03.2015 - 07.2015
- Assist in monitoring and advising on variations in expenditure, revenue and activity, which affect budgetary performance and activity targets and the preparation of and finalisation of monthly service line and cost centre reports.
- Understanding of accounting concepts and terminology, including transactions impacting the profit and loss and balance sheet.
- Provide support in the analysis and preparation of internal management reporting, including patient activity levels, budget, financial position and forecasts, human resource and workplace health and safety indicators.
- Proactively identify information needs and respond to requests for information by appropriately gathering and sourcing information for the purposes of budgeting and forecasting.
- Actively participate in the development, implementation, review and maintenance of internal systems, processes and work practices. Identify areas for improvement and recommend/implement enhancements to existing practices.
- Development of relationships and networks internally to learn and develop from others and to promote and provide information and advice to others.
- Support the provision of strategic financial advice by Service Line Business Managers.
- Assistance in developing business plans for the Service Line.
- Identify a need for information and respond to requests for information by appropriately gathering and sourcing information for analysis, completing analysis (including variance analysis), providing technical advice and producing reports.
- Assistance in extracting and providing supporting Service Line data for monthly inter-HHS invoicing.
- Experience using General Ledger (GL) software and ability to interrogate GL data sets and transactional information.
- Preparation of General Purpose Vouchers (GPVs), journals (standard & accrual) and provision of information to enable payroll adjustments.
- Maintain comprehensive registers – GPV, Contracts, Business Cases and others that may be developed.
- Comply with the provisions of the Financial Administration and Audit Act and the Financial Management Practice Manual.
- Comply with and utilise procedures, organisational policies, regulations and standards.
- Maintain knowledge in relevant legislation, accounting standards, Government policies and activity-based funding.
- Actively participate in and ensure a working environment which is motivated, productive and committed to client service as well as compliant with quality human resource management.
Business Coordinator
Office of the Chief Governance Officer, Corporate Services Division, Queensland Health
11.2013 - 03.2015
- Prepare financial and human resource management reports to assist decision-making, including the ability to utilise relevant software.
- Effective consultative, communication, interpersonal and negotiation skills appropriate to environment of change.
- Develop, monitor and report on the allocated budget.
- Provide effective decision making in the achievement of organisational goals.
- Prepare quarterly reports, analyse financial transactions, reviewing of the general ledger and processing journals.
- Liaise, consult and negotiate with Senior Directors on Budget information.
- Coordination of all administrative human resource management activities and documents as requested.
- Internal software use, interpreting financial reports through Decision Support System (DSS) and Financials and Material Management Information System (FAMMIS).
- Assist with developing, implementing, maintaining procedures within the team.
- Identify a need for information and respond to requests for information by gathering and sourcing correct information.
Executive Support Officer
Office of the Chief Governance Officer, Corporate Services Division, Queensland Health
10.2012 - 11.2013
- Provide professional and confidential executive administrative support in a manner which ensures the integrity and efficiency of the Chief Governance Officer.
- Effective, confidential coordination and management of the senior manager/s activities including: diary management, inwards / outwards correspondence, coordination of bookings, management of meeting materials and briefing notes.
- Handle requests for information and assistance from divisions, Director-General’s office.
- Secretariat for Audit and Risk Committee Meetings.
- Ensure all correspondence, reports, submissions, ministerial, legal responses and other documents are completed efficiently and professionally.
- Manage the workflow of correspondence in line with priorities set by the Deputy Director-General, monitor important issues and follow up action where required.
- Act as first point of contact for telephone and face to face enquiries, redirect as necessary.
- Oversee operation of the computerised records management system and record keeping activities ensuring confidentiality is maintained.
- Communicate effectively with the ability to multi-task.
- Meet deadlines with important correspondence and work independently.
- Manage travel on behalf of the branch.
- Effective Team Player.
Correspondence Coordinator
Office of the Deputy Director-General, Corporate Services Division, Queensland Health
12.2011 - 10.2012
- Provide professional and confidential executive administrative support in a manner which ensures the integrity and efficiency of the Director.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
- Autonomously assign, track, monitor and report on all incoming and outgoing correspondence.
- Prepare and edit outgoing correspondence to ensure accurate, timely and relevant information is provided.
- Contribute to improvements to the correspondence work systems, procedures and guidelines to ensure timeframes are met.
- Liaise, negotiate and consult with the senior management and officers to ensure correspondence is completed in a timely manner.
- Be an effective team member, willing to contribute to business improvement activities.
- Participate in quality assurance and business improvement activities.
Business Manager
Roma Hospital, Southwest Hospital and Health Service, Queensland Health
09.2011 - 12.2011
- Assist in the management of business functions within the local Health Service.
- Maintain financial and human resource performance to meet required objectives.
- Identify a need for information and respond to requests for information by gathering and sourcing correct information.
- Completing District Summary Reports (Budget variance analysis/performance reports).
- Producing End of Month reports.
- Coordination of the Director of Nursing (DON) Facility Report of Roma Hospital.
- Provide advice on legislation, regulations or other guideline material related to financial and activity management within the hospital.
- Contribute to the preparation and ongoing maintenance of the Health Service budget.
- Coordinate daily rosters (casual pool), annual leave relieve, long term leave for administration staff.
- Managing a team of 11 staff members including Executive Assistant to the Director of Nursing and Medical Superintendent.
- Budget responsibility for the Administration Team within the Hospital.
- Completion of HR Tasks: Exception Reports, Occupancy Reports, Resignations, Employment Terminations, Establishing positions, Commencement Forms, HR Forms, Higher Duties, Employee Movements.
- Maintaining staff accommodation registers within the Roma Staff Quarters, Tenancy Agreements, Bond and Key Deposits.
Program Administration Officer
Department of Main Roads
09.2008 - 04.2009
Education
Bachelor of Business (Management) -
Queensland University Technology (QUT)
01.2014
Certificate IV in Training and Assessment - TAE40110
Launch Development
Certificate II in Business - undefined
Wide Bay Tafe
Advanced Diploma Management - BSB60407
Southbank Institute of Technology
01.2013
Skills
- Professionalism and etiquette
- Strong writing skills
- Document management
- Proofreading
- Verbal communication
- Time management
- Effective communication
- Correspondence management
- Problem-solving abilities
- Confidentiality
Certification
- Diploma Business Management- Southbank Institute of Technology
- Certificate IV Training and Assessment - Bundaberg Tafe
- Bachelor Business - Queensland University of Technology (part completed)
Timeline
Project Officer
Public Health Review Implementation Unit, Queensland Public Health and Scientific Services
10.2023 - 12.2024
Senior Information and Development Officer
Office of the Director-General, Queensland Health
07.2023 - 10.2023
Briefings Coordinator
COVID-19 Vaccination Taskforce, Office of the Director-General, Queensland Health
12.2020 - 07.2023
A/Senior Briefings Officer
Office of the Chief Health Officer, Queensland Health
04.2016 - 09.2016
Correspondence Officer
Office of the Chief Health Officer, Queensland Health
06.2015 - 12.2020
Business Support Officer (Finance)
Department of Health – Royal Brisbane Womens Hospital
03.2015 - 07.2015
Business Coordinator
Office of the Chief Governance Officer, Corporate Services Division, Queensland Health
11.2013 - 03.2015
Executive Support Officer
Office of the Chief Governance Officer, Corporate Services Division, Queensland Health
10.2012 - 11.2013
Correspondence Coordinator
Office of the Deputy Director-General, Corporate Services Division, Queensland Health
12.2011 - 10.2012
Business Manager
Roma Hospital, Southwest Hospital and Health Service, Queensland Health
09.2011 - 12.2011
Program Administration Officer
Department of Main Roads
09.2008 - 04.2009
Certificate IV in Training and Assessment - TAE40110
Launch Development
Certificate II in Business - undefined
Wide Bay Tafe
Advanced Diploma Management - BSB60407
Southbank Institute of Technology
Correspondence Coordinator
Office of the Chief Health Officer and Deputy Director-General, Population Health Division
2023 - Current
Bachelor of Business (Management) -
Queensland University Technology (QUT)
Personal Information
- Citizenship: Australian
- Nationality: Australian
- Driving License: C class
Professional Development
- Bachelor of Business (Management), Queensland University Technology (QUT), 2014-12-31, Management, Working in Business, Leading in Organisations, Entrepreneurship and Innovation, Marketing, Global Business
- Advanced Diploma Management, Southbank Institute of Technology, 2013-12-31, Manage organisational change, Provide Leadership across the organisation, Develop and implement strategic plans, Manage knowledge and information, Manage innovation and continuous improvement, Develop and implement a business plan, Using Training Packages to Meet Clients Needs, Design & Develop Learning Programs, Establish and maintain strategic networks, Manage budgets and financial plans
- Certificate IV in Training and Assessment, Launch Development, Work Effectively in Vocational Deduction & Training, Foster an Inclusive Learning Culture, Ensure a Health & Safe Learning Environment, Develop Innovative Ideas at Work, Using Training Packages to Meet Clients Needs, Design & Develop Learning Programs, Analyse & Present Research Information, Plan & Organise Group Based Delivery, Facilitate Individual Learning, Facilitate Work Based Learning, Plan & Organise Assessment, Develop Assessment Tools, Assess Competence, Participate in Assessment Validation
- Certificate II in Business, Wide Bay Tafe
Licence
C class