Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JACQUELINE CORRIGAN

JACQUELINE CORRIGAN

SOUTH KINGSVILLE,VIC

Summary

Productive Duty Manager skilled in customer service and problem solving. Effective at managing simultaneous areas in efficient and quality-driven manner. Personable and strategic team leader with professional and knowledgeable approach. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Airport Duty Manager

Jetstar
08.2015 - Current
  • Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Leading Ground Operation Controllers, Team Leaders, Customer Service Officers and Cabin Baggage Officers in the day to day operations at Tullamarine Airport.
  • Responsible for the day to day oversight and management of the ports domestic and international operational performance
  • Strong focus on team member development and performance management in addition to ensuring an extremely high standard of customer service is delivered and targets are achieved
  • Instrumental in driving the success of achieving key performance indicators relating to safety, staff engagement, customer satisfaction, OTP and financial deliverable.
  • Management of the Ports operational performance
  • Management of the Port's customer service delivery to ensure it in]s in line with the company's brand values
  • Escalation point where required for problem resolution and disrupt management
  • Training and recruitment for CSO's and Ground Operation controllers

Turn Around Coordinator

Jetstar Airlines
08.2013 - 08.2015
  • Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
  • Took calls from inbound and outbound aircrafts for gates, catering, cleaning, loading of freight and customers.
  • Organised all movement of aircraft for Jetstar at Tullamarine along with Melbourne Airport and Ramp Duty Manager.
  • Ensured all aircrafts were defuelled and then refuelled for weighing and maintenance

Passenger Service Manager

Jetstar
07.2004 - 08.2015
  • Leading Turn Around Coordinators and Customer Service Officers in the day to day operations at both Tullamarine and Avalon Airports.
  • Responsible for the day to day oversight and management of the ports domestic and international operational performance
  • Strong for us on people skills
  • Driving success in achieving key performance indicators relating to safety, staff engagement, customer satisfaction, OTP and financial deliverable
  • Turning around the aircrafts including gate allocation, cleaners Caterers and flight crew requirements
  • Callying all aircrafts in to the concourse team for meeting arrivals and organizing new slot times for departures

Assistant Manager Front of House Operations

Tewksbury Inn
02.2001 - 12.2003
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.

Childcare Educator

Self Employed
11.1997 - 10.2003
  • Incorporated music and art activities to encourage creativity and expression.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Delivered direct, supervised care to groups of children between ages 2months and 10years.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Secured indoor and outdoor premises to protect children under care.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Recorded information about behavior, food service and medication dispensing.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Provided nurturing and appropriate environment for children ranging in age from 2 months to 10 years.

Education

Bachelor of Arts - Early Childhood Education

Pepperdine University
Malibu, California

Skills

  • Staff training
  • Process updates
  • Issue and conflict resolution
  • Lead generation
  • Brand management
  • Contract development and management
  • Operational improvement
  • Process improvement
  • Customer service
  • Communications
  • Team management
  • Project organization
  • Team building
  • Relationship development
  • Problem resolution
  • First Aid/CPR
  • Planning and coordination
  • Staff Management
  • Strategic Planning
  • Project Management
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Overseeing Employees
  • Budgeting and Resource Management

Certification

JACQUELINE CORRIGAN 1/44 SALTLEY STREET SOUTH KINGSVILLE, VIC 3015

Timeline

Airport Duty Manager

Jetstar
08.2015 - Current

Turn Around Coordinator

Jetstar Airlines
08.2013 - 08.2015

Passenger Service Manager

Jetstar
07.2004 - 08.2015

Assistant Manager Front of House Operations

Tewksbury Inn
02.2001 - 12.2003

Childcare Educator

Self Employed
11.1997 - 10.2003

Bachelor of Arts - Early Childhood Education

Pepperdine University

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