Jacqueline Dawson
Glenfield,NSW
Summary
Highly Motivated and successful administration officer with an analytical and professional mindset. Able to build professional relationships and utilise rapport to instil concepts, strategies, and workplace values in team members. Dedicated to the successful achievement of departmental goals.
Overview
2025
2025
years of professional experience
Work History
Administration Support Officer
Police Transport and Public Safety Command
09.2015 - Current
- Organising and facilitating the training room
- Ordering catering for meetings, at internal and external sites
- Conducting stocktake of stationery items and ordering of stock
- Maintaining office equipment
- Booking accommodation and flights
- Identifying WHS issues and logging maintenance requests
- Liaising with Commercial Property agents in relation to building repairs
- Preparing vehicle returns and placing them electronically onto Fleet Maintenance including any requirements relating to Fringe benefits tax, each month
- Updating and maintaining the vehicle spread sheet for service requirements and fuel usage
- Sizing and ordering officers' uniforms
- Utilising various computer-based systems e.g
- Word, Excel, SAP, KRONOS
- Ordering and maintaining the accountable books and registry
- Archiving of case filing and various accountable items
- Maintaining the Superintendents diary
- Create and update documents on the Records Management System
- Updating and maintaining the Assets audit registry including aircraft
- Create sign in sheets for contractors on site at the Aviation Command to ensure Covid compliance
- Maintain front of house contact with internal and external clients
- Liaising with Senior Management, both sworn and unsworn to ensure legislative and policy compliance
- Maintaining a high level of confidentiality
- Process purchases with corporate credit card within Departmental guidelines
Acting grade 5/6 Administration Coordinator
Police Transport and Public Safety Command
- Financial procedures including monthly budget monitoring and reporting
- Workers Compensation including maintaining files and records using SAP, RMS and workers compensation database
- Process HR related documents such as secondary employment, extended leave, maternity leave
- Processing and running reports in relation to payroll costing reports, travel allowances, correcting any discrepancies
- Supervising Administration Staff
- Training new admin staff
- Completing Compass (Command Performance Accountability System) comments each month
- Issue access cards for contractors and permanent staff
- Updating the Access Control system
- Ensure purchase compliance in line with Departmental Policy and Procedure
Acting grade 5 Roster Officer
Police Transport and Public Safety Command
- Updating the live roster including multiple satellites, on an excel spreadsheet
- Data entry into the Kronos system in relation to officer's both Commissioned and non-Commissioned hours to ensure they are award compliant
- Assisting with the creation of the computerised request book for uniformed staff leave
Workers Compensation Officer
Workers Compensation Review Shared Services
11.2022 - 02.2024
- Processing workers Compensation wage claims
- Liaise with stakeholders to ensure accurate claim determination and payment
- Process claims in compliance with timeframes
- Provide workers compensation related payroll reports to management
- Maintain records using organisational electronic records management systems and ensure they are filed correctly
- Investigate and correct payroll data integrity errors
- Conduct analysis and audits of payroll data as required
- Acting grade 3/4 - as required
- Updating HR spreadsheet/Leave spreadsheet
- Taking minutes for the HR meetings and preparing the agenda
- Processing secondary employment applications
- Processing Flexible Workplace Agreements
- Ensuring medical certificate compliance and forwarding to rosters/shared services
- Maintaining Family and Community Services leave spreadsheet and running reports via the SAP system
- Maintaining the annual leave and leave liability spreadsheet
- Updating TOIL and Additional leave day balances
- Update SAP with Awards and Memorandums for Good Work
- Process overseas payments
- Process petty cash and reimbursements
- Accounts payable – ensuring no discrepancies before payment released
- Taking minutes for meetings including the Senior Management Team
Acting Executive Assistant to the Assistant Commissioner
Police Transport and Public Safety Command
10.2017 - 01.2018
- Maintaining all diary entries for the Assistant Commissioner; three Superintendents and Staff Officer
- Liaising with various stakeholders both internal and external
- Maintain confidentiality in relation to conversations and documentation
- Prioritising conflicting deadlines
- Record incoming and outgoing correspondence on RMS
- Draft and prepare agendas, minutes, presentations, and notes
- Maintain a high level of confidentiality
General Administrative Support Officer 1/2
Burwood Police Station
01.2015 - 09.2015
- Court Process officer, data processing, collating files for court and the prosecutors, dealing with enquires from both internal and external clients
- Station assistant, dealing with counter enquires, telephone enquiries, placing jobs on CAD, taking fingerprints (Livescan), receipting various payments
Administration Support Officer
Waverley Local Court
06.2005 - 01.2015
- Manager of the Civil Claims Jurisdiction including frontline client service and processing all documentation relating to issuing and enforcing statements of claim
- Worked in the Criminal Jurisdiction including frontline client service and processing documentation relating to all criminal proceedings
- Liaising with Magistrates in relation to the court running for the day
- Ensuring that either Corrective Services or the Sheriff is on hand for custody matters
- Swearing in off witness and interpreters
- Conversing with Prosecutors and Solicitors to ensure the smooth running of the court
- Checking all appropriate files are on hand for the court including breach of bonds from other courts
- Ensuring that exhibits are recorded correctly and returned to the correct location
- Updating Justicelink immediately or taking papers to the counter for processing
- Discussions with various Media in relation to matters before the court
- Upholding the Departmental Code of Conduct
- Acting Clerk 3/4, various
- Managing court staff relating to court duties while completing action requiring follow up, ensuring all matters are processed by the end of the day and directing the efficient running of the courts
- Developed process improvement strategies that made it possible to accommodate increasing workflow in both the criminal jurisdiction and civil claims
- Restructured the Civil Claims section which reduced a significant amount of backlog in the that section
- Maintained the accounts section, petty cash, authorising payments, issuing cheques, bail refunds
- Completing transcript applications when a matter is stood over or an appeal lodged
- Acting Deputy Registrar 7/8, various
- Managing all staff and providing feedback on work performance issues
- Performing call over in both criminal and civil jurisdiction
- Issuing AVO's, notices to produce
- Issuing off custodial warrants
- Dealing directly with the Media in relation to high profile cases
- Ascertaining action required in complaint matters both against staff and judicial personal
- Disseminating Legislation and Policy during staff meetings
Education
Diploma in Frontline Management -
06.2009
Skills
- Report generation
- Office administration
- Meeting facilitation
- Document control
Accomplishments
- Statement of Attainment in Executive Skills, 01/01/20
- Developing new systems for monitoring accountable items sent to satellite locations
- 15 years local courts experience including secondments to the Children's Court and District Court jurisdiction
- Justice of the Peace
- Assisted with training staff on Justice Link (Local Courts)
- Advisor and support officer for the Homeless Outreach Program
- Court liaison officer for the Aboriginal Outreach Program
- Diploma in Frontline Management, 06/01/09
Timeline
Workers Compensation Officer
Workers Compensation Review Shared Services
11.2022 - 02.2024
Acting Executive Assistant to the Assistant Commissioner
Police Transport and Public Safety Command
10.2017 - 01.2018
Administration Support Officer
Police Transport and Public Safety Command
09.2015 - Current
General Administrative Support Officer 1/2
Burwood Police Station
01.2015 - 09.2015
Administration Support Officer
Waverley Local Court
06.2005 - 01.2015
Acting grade 5/6 Administration Coordinator
Police Transport and Public Safety Command
Acting grade 5 Roster Officer
Police Transport and Public Safety Command
Diploma in Frontline Management -
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