Jacqueline Dudley
Tarneit,Australia
Summary
Resourceful Restaurant General Manager known for efficiently completing tasks and driving operational success. Possess specialized skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and high levels of guest satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant General Manager
KFC
Laverton
07.2024 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Inspected dining and serving areas for cleanliness and proper setup.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured compliance with health, safety and sanitation standards.
- Established cash control systems for register transactions.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed accounts payable, accounts receivable and payroll.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Developed marketing strategies to promote restaurant services.
Assistant Restaurant Manager
KFC
Laverton
04.2024 - 07.2024
- Taking on the role as second in charge at Laverton, has taught me how to run a store with an RGM on leave and ways I can help build the store and help develop the culture, as well driving the store figures to on target and assisting the RGM on what needs to be worked on
- Ensuring all targets are being met weekly and reviewed
- Distributed food to service staff for prompt delivery to customers.
- Resolved customer complaints in a timely manner.
Assistant restaurant manager
KFC
Sunbury South
01.2023 - 04.2024
- Working in a fast-paced takeaway store assisting with the management of staff and store, ensuring all target goals are being achieved and upholding motivation
- Ensuring the team abides by all workplace safety regulations while maintaining high standards of cleanliness on shift
- Effectively communicating towards the management and team members upon promotions, sales, hiring and training upon team members
- Ensuring all tills are balanced and closed accurately alongside with PCA target is being achieved daily, while upholding training and hiring aspects are being achieved
Assistant restaurant manager
KFC
Point cook
01.2022 - 01.2023
- Managing staff, prioritizing tasks for completion, assisting to run stores, as well furthering developing team member training and coaching
- Ensuring PCA is being achieved weekly and daily, all staff and store is meeting the standard safety regulations, while abiding the importance of safety on shift
- Ensuring all customer complaints are being executed correctly leaving customers satisfied
Team member
KFC
Point cook
01.2020 - 01.2023
- Delivering high quality food preparations and providing exceptional service to customers, multitasking to take payment and orders
- Ensuring all product quality and food safety standards are met during cross training shifts, new hires are being fully trained ready for managers to sign them off
Education
Year 12 -
Tarneit Senior College
Tarneit12-2021
Skills
- Labour management
- Task delegation
- Sanitation standards
- Staff development
- Budget control
- Recruiting and interviewing
- Documentation and reporting
- Operations management
- Discipline documentation
- Critical thinking
References
References available upon request.
Timeline
Restaurant General Manager
KFC
07.2024 - Current
Assistant Restaurant Manager
KFC
04.2024 - 07.2024
Assistant restaurant manager
KFC
01.2023 - 04.2024
Assistant restaurant manager
KFC
01.2022 - 01.2023
Team member
KFC
01.2020 - 01.2023
Year 12 -
Tarneit Senior College
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