Jacqueline Dufty
Port Macquarie,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
SSC
Regional Australia Bank
Port Macquarie, NSW
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Developed effective working relationships with team members across multiple departments.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained confidentiality of bank records, transactions and customer information.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Shift Manager
Mcdonalds
Port Macquarie, NSW, 2444, NSW
12.2022 - 09.2023
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reviewed financial statements to meet targets during shift.
- Prepared operations data to produce comprehensive reports to management.
Barista
Sandbox
Port Macquarie, New South Wales
12.2021 - 12.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Supervisor
The Westport Club
Port Macquarie, New
04.2018 - 12.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Worked along side head office to create new till screens, and buttons through Infogenesis
- Personally installed Bev link club wide to reduce spirit, wine and beer wastage
- preformed minor maintenance on coffee machines, grinders and other equipment throughout the club
- Preparing High quality coffee, Tea and other specialty drinks.
- Preparing cocktails and many other beverages and food items in Jimmy's bar.
- bingo set up and calling bingo.
- set up of many events and functions and working the function to ensure everything runs smoothly
Waitress and Team Leader
Waters Edge
Port Macquarie, Nsw
01.2014 - 04.2018
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- set up and pack down of events and functions
- prepared and delivered room service to guests.
Education
Westport High School
Port Macquarie11.2009
Skills
- Goal-oriented
- Issue and conflict resolution
- Reliable and trustworthy
- People skills
- Critical thinking
- Microsoft Office
Timeline
SSC
Regional Australia Bank
10.2023 - Current
Shift Manager
Mcdonalds
12.2022 - 09.2023
Barista
Sandbox
12.2021 - 12.2022
Supervisor
The Westport Club
04.2018 - 12.2022
Waitress and Team Leader
Waters Edge
01.2014 - 04.2018
Westport High School
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