Summary
Overview
Work History
Education
Skills
Accomplishments
Workexperience
References
Computer Experience
Timeline
Generic

Jacqueline Gaal

Karabar,NSW

Summary

Dedicated customer service professional with extensive knowledge of service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships that drive profitability and business results. Experienced in project management, project and service scheduling, with a strong aptitude for planning, directing, and ensuring continuous operations across multiple departments. Skilled in directing manufacturing and outsourcing activities, while maintaining efficient production and supply chain processes in accordance with quality standards. Applies a creative and analytical approach to operations, with a focus on continuous process improvement. Adept at identifying and anticipating problems, and providing effective solutions.

Overview

27
27
years of professional experience

Work History

Customer Service/ Production Scheduler

Sign Works
03.2023 - Current
  • Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
  • Updated management and clients on progress of production.
  • Flagged potential issues by monitoring timelines.
  • Established strong relationships with suppliers, improving collaboration and increasing efficiency in securing required materials on time.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Sales Support/Operations Scheduler

ZIP
02.2021 - 03.2023
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Responded to customer requests for products, services, and company information.

ADMINISTRATION/SCHEDULER

MOUNT VITAL
01.2016 - 01.2021
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Increased customer service success rates by quickly resolving issues.

PROJECT MANAGER

HUGHES COMMERCIAL FURNITURE
01.1998 - 01.2016
  • Work closely with sales and design teams for project order handover, liaise with clients for specifications, manage suppliers and contractors, and ensure project deadlines are met.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

YEAR 12 SCHOOL CERTIFICATE -

Karabar High School
Queanbeyan, NSW

YEAR 12 HIGHER SCHOOL CERTIFICATE -

Skills

  • Customer Service
  • Problem-solving abilities
  • Appointment Scheduling
  • Administrative Support
  • Problem-Solving
  • Customer relations understanding
  • Attention to Detail
  • Effective Multitasking

Accomplishments

  • Implementation project management system for daily monitoring of all key business activities.
  • Successful management of procurement, manufacture and delivery of projects value >$1M
  • Oversee importing of products from Europe and Asia
  • Work with clients Australia wide to achieve project success

Workexperience

Liaise directly with clients to obtain accurate specifications, 

Work closely with design team and client to update and confirm accurate order specifications for issue to suppliers, contractors and manufacturing departments, place order with suppliers in Australia and internationally. 

Problem solve with clients and department team leaders and follow through with suppliers to achieve critical deadlines. 

Daily liaison with supply contractors and departments to update and monitor job progress and organize daily situation report meeting on current projects. 

Delegate required outcomes to responsible contractor or department and follow through outcomes to achieve critical deadlines. 

Daily monitoring of stock in transit for projects. 

References

  • Richard Gaal, Allsheler, 0428 905 772
  • Ted Myhill, Sign Works, 0400 303 676

Computer Experience

  • Microsoft Office
  • CRM
  • MYOB
  • EXO
  • Zero
  • Various Government Portals


Timeline

Customer Service/ Production Scheduler

Sign Works
03.2023 - Current

Sales Support/Operations Scheduler

ZIP
02.2021 - 03.2023

ADMINISTRATION/SCHEDULER

MOUNT VITAL
01.2016 - 01.2021

PROJECT MANAGER

HUGHES COMMERCIAL FURNITURE
01.1998 - 01.2016

YEAR 12 HIGHER SCHOOL CERTIFICATE -

YEAR 12 SCHOOL CERTIFICATE -

Karabar High School
Jacqueline Gaal