Jacqueline Galea
Denman,NSW
Summary
Versatile and dynamic, having excelled as Office Manager at J & J Freightlines Pty Ltd, I bring a proven track record in enhancing customer satisfaction and streamlining office operations. Skilled in fostering positive workplace cultures, my approach combines organizational prowess with a friendly, positive attitude, driving efficiency and team harmony.
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Office Manager /Managing Director
J & J Freightlines Pty Ltd
02.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and stocking and shipment receiving.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Office Assistant
J & J Freighters (NSW) PTY LTD
01.2004 - 01.2015
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Hair Dresser
Antons Hair
05.1992 - 03.2000
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
Education
No Degree - Hair Dresser
TAFE NSW
NSW12-1996
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Certification
- NSW Driver's License
- RSA
Languages
Maltese
Native or Bilingual
Timeline
Office Manager /Managing Director
J & J Freightlines Pty Ltd
02.2015 - Current
Office Assistant
J & J Freighters (NSW) PTY LTD
01.2004 - 01.2015
Hair Dresser
Antons Hair
05.1992 - 03.2000
No Degree - Hair Dresser
TAFE NSW
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