Jacqueline Gerry
Puckapunyal,VIC
Summary
Dynamic professional with a robust background of 15 years British Army experience. Worked many years in healthcare and administrative roles, notably at SSAFA British Forces Germany. Excelled in safeguarding children and health promotion, enhancing patient satisfaction through effective problem-solving and organizational skills. Proven multitasker, adept at improving processes and fostering team communication. Professional administrative expert with significant experience in high-level support roles. Possess strong skills in calendar management, document preparation, and office operations. Known for collaborative leadership, adaptability, and results-driven approach. Highly reliable and effective in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Senior Administrative Assistant
Hampshire County Council Children's Services
09.2022 - 07.2024
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
- Provided timely support to executives during high-pressure situations, enabling them to focus on critical tasks at hand.
Warehouse Operative
Home Bargains
01.2022 - 08.2022
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
Combat Medical Technician
HM Forces
07.2018 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Leave and Movements Clerk
Labour Support Unit British Forces Germany
07.2017 - 04.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Health Visitor Clerk
SSAFA British Forces Germany
09.2016 - 05.2017
- Helped young patients feel comfortable with procedures and immunizations.
- Identified common pediatric and adolescent illnesses to plan and implement interventions and management.
- Increased access to healthcare services within underserved communities through outreach initiatives such as mobile clinics or partnering with local organizations.
- Asked parents pre-determined questions based on age of child.
Health Care Assistant
Stanford Medical Centre
10.2014 - 05.2016
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Medical Administrator
SSAFA British Forces Germany
10.2013 - 04.2014
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Coordinated continuing education opportunities for medical staff members, promoting professional development within the organization.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
Combat Medical Technicion
HM Forces
04.2000 - 10.2013
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Education
BTEC Level 3 - Ambulance Aid
Pearson Education
United Kingdom01-2013
BCS Level 2 Certificate - Information Technology
BCS
United Kingdom2013
Level 2 Certificate - Numeracy And Literacy
City And Guilds
United Kingdom2011
High School Diploma -
Northern Cape Highschool
Kimberley, South Africa1998
Skills
- Verbal communication
- File organization
- Problem-solving
- Multitasking
- Organizational skills
- Active listening
- Materials preparation
- Supporting personal needs
- Maternal health
- Health promotion
- Safeguarding children
- Child safety
Timeline
Senior Administrative Assistant
Hampshire County Council Children's Services
09.2022 - 07.2024
Warehouse Operative
Home Bargains
01.2022 - 08.2022
Combat Medical Technician
HM Forces
07.2018 - 08.2020
Leave and Movements Clerk
Labour Support Unit British Forces Germany
07.2017 - 04.2018
Health Visitor Clerk
SSAFA British Forces Germany
09.2016 - 05.2017
Health Care Assistant
Stanford Medical Centre
10.2014 - 05.2016
Medical Administrator
SSAFA British Forces Germany
10.2013 - 04.2014
Combat Medical Technicion
HM Forces
04.2000 - 10.2013
BCS Level 2 Certificate - Information Technology
BCS
Level 2 Certificate - Numeracy And Literacy
City And Guilds
High School Diploma -
Northern Cape Highschool
BTEC Level 3 - Ambulance Aid
Pearson Education
Similar Profiles
Shantigra "Shae" Williams, MSPC, LMHC, IMH-E®️Shantigra "Shae" Williams, MSPC, LMHC, IMH-E®️
Strategy Manager - Special Needs at Children's Services Council Of Broward CountyStrategy Manager - Special Needs at Children's Services Council Of Broward County
Sarah HuckfieldSarah Huckfield
Teacher in a primary school at Hampshire County CouncilTeacher in a primary school at Hampshire County Council
Daniel CollingsDaniel Collings
IT business analyst at Hampshire County CouncilIT business analyst at Hampshire County Council