Summary
Overview
Work History
Education
Skills
Lived Experience and Values
Accomplishments
References
Timeline
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Jacqueline Gibson

West Wodonga

Summary

I am a compassionate, reliable, and hardworking professional with extensive experience in client care, administration, and NDIS systems, combined with meaningful lived experience in mental health challenges. I bring authenticity, empathy, and professionalism to every role, and am passionate about supporting others through shared experience, active listening, and practical help. My long-term goal is to grow further in the mental health sector, contributing to inclusive, person-centred support services.

Overview

17
17
years of professional experience

Work History

Payroll & Accounting Officer

Country N Coast Disability Services
04.2025 - Current

Managed NDIS invoicing and performed reconciliation.

Manage fortnightly payroll using Xero and ShiftCare

Reviewed and approved timesheets, ensuring timely bill payments.

Facilitated communication with Plan Managers to ensure accurate client billing.

Ensured compliance with PRODA and NDIS regulations.

Supported HR and administrative operations through effective reception management.

Murray River Animal Hospital

Senior Veterinary Nurse
03.2023 - 04.2025

Delivered high-level client care and emotional support

Managed reception, bookings, billing, and daily operations

Supported patient care processes in both surgical and hospital settings.

Guided clients through understanding treatment plans and care.

Family Vet Centre

Senior Veterinary Nurse
03.2014 - 03.2023

Veterinary Nurse

AniMals@Oakey Flat Veterinary Surgery,
02.2013 - 03.2014

Veterinary Nurse

Greencross Vets
06.2008 - 02.2013

Education

Advanced Certificate in Veterinary Nursing

The International School of Veterinary Nursing
07.2020

Certificate III in Companion Animals

Brisbane North Institute of Tafe
06.2008

Skills

    Lived experience in mental health and trauma

    Empathetic and person-centred approach

    Experienced with Xero, ShiftCare, PRODA, Microsoft Office

    Strong communication and listening skills

    Calm and supportive in high-pressure situations

    Works independently and as part of a team

    Honest, resilient, and always willing to learn

Lived Experience and Values

Experienced in navigating domestic violence, workplace bullying, postnatal depression, anxiety, financial hardship, and family breakdowns.


Passionate about peer support and mental health advocacy through empathy, non-judgment, and shared understanding.


Supported several colleagues through experiences of workplace bullying, helping them feel heard and supported.

Accomplishments

NDIS Worker Screening Check And PRODA Registered

References

Available on request

Timeline

Payroll & Accounting Officer

Country N Coast Disability Services
04.2025 - Current

Murray River Animal Hospital

Senior Veterinary Nurse
03.2023 - 04.2025

Family Vet Centre

Senior Veterinary Nurse
03.2014 - 03.2023

Veterinary Nurse

AniMals@Oakey Flat Veterinary Surgery,
02.2013 - 03.2014

Veterinary Nurse

Greencross Vets
06.2008 - 02.2013

Advanced Certificate in Veterinary Nursing

The International School of Veterinary Nursing

Certificate III in Companion Animals

Brisbane North Institute of Tafe
Jacqueline Gibson