I am a compassionate, reliable, and hardworking professional with extensive experience in client care, administration, and NDIS systems, combined with meaningful lived experience in mental health challenges. I bring authenticity, empathy, and professionalism to every role, and am passionate about supporting others through shared experience, active listening, and practical help. My long-term goal is to grow further in the mental health sector, contributing to inclusive, person-centred support services.
Managed NDIS invoicing and performed reconciliation.
Manage fortnightly payroll using Xero and ShiftCare
Reviewed and approved timesheets, ensuring timely bill payments.
Facilitated communication with Plan Managers to ensure accurate client billing.
Ensured compliance with PRODA and NDIS regulations.
Supported HR and administrative operations through effective reception management.
Delivered high-level client care and emotional support
Managed reception, bookings, billing, and daily operations
Supported patient care processes in both surgical and hospital settings.
Guided clients through understanding treatment plans and care.
Lived experience in mental health and trauma
Empathetic and person-centred approach
Experienced with Xero, ShiftCare, PRODA, Microsoft Office
Strong communication and listening skills
Calm and supportive in high-pressure situations
Works independently and as part of a team
Honest, resilient, and always willing to learn
Experienced in navigating domestic violence, workplace bullying, postnatal depression, anxiety, financial hardship, and family breakdowns.
Passionate about peer support and mental health advocacy through empathy, non-judgment, and shared understanding.
Supported several colleagues through experiences of workplace bullying, helping them feel heard and supported.
NDIS Worker Screening Check And PRODA Registered
Available on request