Jacqueline Gordon
Nambour Day Surgery
Buderim,QLD
1
Certification
20
years of professional experience
Dedicated Nurse Unit Manager in Day Surgery/Women's Health with experience in clinical operations across admissions and counselling, theatre, CSSD and recovery/discharge. Led teams to achieve compliance with regulatory standards while enhancing patient care and operational efficiency. Committed to driving team success through proactive problem-solving and adaptability.
Work History
2 Years 5 Months
05.2024 - Current
2 Years 5 Months
Nurse Unit Manager
Nambour Day Surgery
05.2024 - Current
- Lead and manage a multidisciplinary nursing team, overseeing daily operations and clinical workflows.
- Directly responsible for the comprehensive review and updating of facility policies and procedures to ensure alignment with current best practices.
- Ensure strict compliance with Queensland Health regulations and national safety and quality health service standards.
- Manage staff recruitment, performance reviews, and professional development initiatives.
- Coordinate and oversee facility accreditation processes, ensuring all standards are met or exceeded.
- Manage rostering, workload allocation, and escalation processes to maintain safe daily operations.
- Oversee infection control, sterilisation practices, and compliance with day surgery clinical standards.
- Review nursing documentation, medication checks, and handover procedures for accuracy and continuity.
- Liaise with surgeons and anaesthetists to support smooth procedural scheduling.
- Mentor nursing staff, reinforcing clinical protocols, patient care expectations, and professional development.
- Monitor incident reporting, risk identification, and corrective actions to strengthen patient safety.
- Coordinate stock levels, equipment readiness, and consumable ordering to support uninterrupted theatre activity.
- Oversee recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
- Conduct regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
- Supervise, direct, and motivate high-quality performance from nursing staff.
- Foster improvement in staff development, personnel training, and standards of patient care.
- Train new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Sustain quality standards by performing routine audits and upholding internal and industry best practices.
- Leverage feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Report findings to quality departments after conducting routine restraint audits and working with team to devise corrective actions for deficiencies.
17 Years 4 Months
01.2007 - 05.2024
17 Years 4 Months
Counsellor / Admissions, Recovery & Theatre Nurse
Nambour Day Surgery
01.2007 - 05.2024
- Provide expert clinical care across the full surgical continuum, including preoperative assessment, intraoperative scrub/scout roles, CSSD, and postoperative recovery.
- Deliver pre-admission assessments and verify patient readiness for day surgery procedures.
- Administer medications, monitor vital signs, and maintain safe perioperative care standards.
- Act as a patient counsellor, providing emotional support and education to patients throughout the process.
- Manage patient admissions, ensuring all clinical documentation and preoperative requirements are met.
- Maintain a high level of technical proficiency in various surgical specialties and emergency protocols.
- Assist surgeons and anaesthetists with sterile setup and procedure preparation.
- Educate patients on fasting, recovery instructions, and post-operative self-care requirements.
- Administer medications via oral, IV, and intramuscular injections and monitor responses.
- Facilitate therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Improve patient satisfaction ratings by delivering compassionate and personalised care.
- Utilise strong clinical judgment in prioritising patient needs during high-stress situations, ensuring optimal outcomes.
- Increase quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
Education
Bachelor of Nursing
Royal Melbourne Institute of Technology | Melbourne
Skills
Perioperative nursing
Regulatory compliance
Patient care protocols
Quality improvement
Quality control
Regulatory oversight
Incident management
Clinical supervision
Certification
Registered Nurse (Current AHPRA Registration), Current Advanced Life Support (ALS) Certification, ACORN membership
Timeline
Nurse Unit Manager
Nambour Day Surgery
05.2024 - CurrentRead more
Counsellor / Admissions, Recovery & Theatre Nurse
Nambour Day Surgery
01.2007 - 05.2024Read more
Royal Melbourne Institute of Technology - Bachelor of Nursing,
Read more