Jacqueline Hamadeh
Roxburgh Park,VIC
Overview
26
26
years of professional experience
Work History
Freight Handler
StarTrack - Melbourne
10.2022 - Current
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Service Cashier
Fiona’s Cafe
11.2021 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Casual Freight Handler
Australia Post
06.2021 - 11.2021
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
Customer Service Attendant
Woolworths
09.2020 - 09.2021
- Serving customers and providing exceptional service to ensure satisfaction
- Welcoming and greeting customers upon arrival to the store
- Directing customers by escorting them to counters and answering queries
- Processing payments by totalling purchases, processing payments, cash and other credit and debit cards
- Performing online picking and packing, and serving cold meats in the Deli section
- Monitoring and maintaining stock and inventory, filling shelves when required
- Addressing concerns or problems, effectively dealing with complaints
- Following instructions and directions from management, and performed other shop floor duties as required
- Notifying customers of sales and future merchandise of potential interest
- Adhering and following all Workplace, Health and Safety rules and regulations.
Customer Service Attendant
Taste Fine Food & Chicken
01.2009 - 01.2019
- Provided exceptional customer service, welcoming customers upon arrival
- Processed payments and credit card transactions, accurately handling cash and operating registers
- Prepared food by washing, cutting and preparing for cooking as well as assembling orders to customer requests
- Oversaw inventory control and placed stock orders with suppliers
- Addressed concerns or problems, effectively dealing with complaints
- Followed instructions and directions from management, and performed other shop floor duties as required
- Communicated effectively with team members and management to improve company processes and policies
- Adhered to all Workplace, Health and Safety rules and regulations.
Cashier
Various Convenience Stores
01.2002 - 01.2009
- Provided exceptional customer service, welcoming customers upon arrival
- Prepared store displays, stocked shelves and ensured products were accurately labelled
- Processed payments and credit card transactions, accurately handling cash and operating registers
- Worked alongside teams and management to assess and improve processes and policies
- Discarded expired items and placed near expiry items on special promotions
- Followed instructions and directions from management and/or supervisors
- Performed other store operations as instructed
- Addressed and resolved customer complaints effectively as required
- Adhered to all workplace, health and safety rules and regulations.
Team Member
3 Jays Café & Chick Shop
01.1998 - 01.2002
- Disinfected all kitchen equipment regularly using standardised procedures
- Transferred required items from stock to the kitchen area in question
- Participated in cooking alongside chef and ensured food is preserved at specified guidelines
- Processed payments and credit card transactions, accurately operating the register and handling cash
- Served customers in a professional and friendly manner
- Made coffee including other hot beverages as requested
- Performed general cleaning duties including wiping down of tables etc.
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Pos Systems and RF Scanners
- Using my buy
- Using sap
- Upload invoices
- Ordering uniform
Contactreferees
An accomplished, enthusiastic, and highly motivated individual, offering over 10 years' experience in fast-paced venues with a passion for exceeding sales targets, with ability to liaise with internal/external stakeholders, whilst optimising store operations and ensuring a customer-friendly environment.
Highly established in environments that are fast-paced and challenging, with the proven capacity to troubleshoot situations to resolve issues quickly while maintaining a high level of professionalism.
Possessing commitment to supporting management and teams that are conducive to achieving increased sales and customer satisfaction, whilst creating and positive and enthusiastic working environment.
Career Overview
Strong Business and Commercial Acumen
Customer Service and Focus-Driven
Team Player and Collaborator
Supplier Engagement
Logistics and Inventory
Stock and Quality Control
Work, Health and Safety Regulations
Cash Handling and Payment Processing
Sales and Marketing
Time Management
Conflict Resolution
Flexible and Adaptable
Maintaining Positivity
Effective Communication
Planning and Organising
High Attention to Detail
Analytical Ability
Contactreferees
- Michael, Position Title, Company Name, 02 9369 5870 | 0404 544 699
- Tejas, Store Manager, Woolworths, 03 8339 9911
Timeline
Freight Handler
StarTrack - Melbourne
10.2022 - Current
Customer Service Cashier
Fiona’s Cafe
11.2021 - 09.2022
Casual Freight Handler
Australia Post
06.2021 - 11.2021
Customer Service Attendant
Woolworths
09.2020 - 09.2021
Customer Service Attendant
Taste Fine Food & Chicken
01.2009 - 01.2019
Cashier
Various Convenience Stores
01.2002 - 01.2009
Team Member
3 Jays Café & Chick Shop
01.1998 - 01.2002