Jacqueline Huang

Operational Leadership: Managed daily operations for a high traffic café, ensuring consistent service excellence and adherence to quality standards. Oversaw a team of 10 employees, fostering a positive and productive work environment.

Customer Relationship Management: Demonstrated ability to manage challenging customer interactions, enhancing customer satisfaction and loyalty through effective communication and conflict resolution strategies.

Customer Experience Optimisation: Improved customer experience by proactively seeking then analysing feedback. Developed and implementing targeted strategies, leading to enhanced service delivery and team performance.

Customer-Centric Approach: Prioritised customer satisfaction by implementing service procedures based on feedback. Ensured high retention rates through effective handling of unsatisfactory experiences.

Operational Systems Development: Excelled in operations management, including process improvement and system optimisation. Proficiently designed and implemented multiple operational systems that improved areas such as stock management and communication protocols, resulting in streamlined workflow and reduced operational costs.

Inventory control: Managed inventory levels, supplier relationships, procurement processes and reduced waste.

Financial Analysis and Cost Management: Developed and analysed weekly financial reports, achieving a 20% reduction in labour costs while maintain service quality. This was achieved during a period of difficult growth by setting actionable team goals based on data-driven insights.

Visual Merchandising and Sales Strategy: Enhanced in-store merchandising strategies that resulted in increased sales and improved customer shopping experiences.

Digital Marketing Strategy: Recognised the strategic importance of social media and managing platforms that resulted in a 40% increase in online engagement and significant customer referrals. This initiative led to the creation of a formal social media protocol, and have substantially boosted brand awareness.

Talent Acquisition and Development: Skilled in recruitment, onboarding, and team development. Ensured alignment of team skills with organisational goals for optimal performance.

Role Definition and Training: Identified skill gaps within the team, established new roles with clear job descriptions, and spearheaded the development of training materials and standard operating procedures for continuous improvement.

Leadership and Crisis Management: Demonstrated adaptability and strong leadership in high-pressure situations, effectively managing unexpected incidents and guiding the team towards prompt resolution.

Problem-Solving and Communication: Proactively addressed challenges with strong analytical skills, clearly communicating problems and solutions to relevant stakeholders, fostering team cohesion even during crises.

Event Coordination and Project Management: Successfully coordinated complex wedding events without prior experience, developing comprehensive systems and templates that are now utilized as standard practice for future events.

Leadership and Team Management: Supported the manager in overseeing staff, training new employees and ensuring team cohesion.

Operations Management: Actively proposed improvements for streamlining stock management, waste reduction and all associated communications.

Customer Service: Improved and upheld skills in customer engagement for enhanced satisfaction by positive engagement, and attentiveness to needs and preferences. From the sales perspective, seamlessly promoted products to boost sales.

Organisational Responsibilities: Proficient in identifying areas of inefficiency from operations to venue organisation with proposed solutions.

Attention to Detail: Demonstrated eye for detail and capacity for foresight by proposing multiple strategies to improve all aspects of operations, from floor service to internal workflow based on personal experience.

Time Management: Consistently arriving on time and dependable, excelled in managing multiple tasks effectively especially during peak hours. Driven by strong work ethics, self-initiated tasks were completed during quiet hours.

Teamwork and Collaboration: Worked harmoniously within a team, supporting co-workers when required fostering a collaborative environment. Demonstrated great aptitude for feedback and improvement.

Customer Service: Implemented bedside manner acquired through medical school training along with a personable nature. Consistently received praise from customers for a friendly comforting experience.

Full time training (6 days a week) representing Australia on multiple occasions under different organisations (WMO, WMF, ISKA)

Mental resilience and Adaptability: Developed strong mental resilience through rigorous training sessions. Adapt quickly to changes in competition schedules and environments, demonstrating mental agility and composure under high pressure.

Time Management: Effective time management required for all aspects of life. Managing day time job with daily training and any travelling required for competitions. Consistently punctual and reliable in both arenas.

Leadership and Teamwork: Demonstrated strong leadership skills by organising and directing tasks related to training and competitions. Effective team player consistently dependable to aid in team operations.

Strategic Planning for Performance: Collaborate with coaches and nutritionist for continuous improvement in performance. Self initiated and consistently adhered to.