Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

JACQUELINE JACQUI SMITH

Goolgowi,NSW

Summary

Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.

Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.

Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.

Diligent [Desired Position] with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in [Type] industry compliance.

Overview

30
30
years of professional experience
1
1
Certification

Work History

HR/WHS/Risk Coordinator

Carrathool Shire Council
11.2011 - Current
  • Develop and deliver HR & Enterprise Risk Management strategies to improve performance and reduce risk across the organisation.
  • Develop, implement, and report on appropriate strategic plans related to Human Resources (e.g., Workforce Plan, Risk Management Plan, Work Health Safety Plan).
  • Develop and coordinate Council’s Corporate Training Plan, Learning and Development budget and program.
  • Provide expert and strategic advice and business support services to management and staff related to industrial relations, award interpretation, disputes, and grievances, EEO, Learning and Development, culture and change management initiatives, work health and safety and workers compensation.
  • Consult, negotiate and manage industrial issues, grievance management, performance management and disciplinary process.
  • Develop, monitor, review and implement Council Policies and Procedures related to Human Resources, Work Health and Safety and Risk.
  • Ensure the implementation of Council’s Alcohol and Other Drugs Policy and procedure.
  • Proactively promote a health and safety working environment and culture.
  • Ensure Council complies with the legislative requirements of Work Health and Safety.
  • Liaise with the Payroll Officer regarding any issues concerning employee pay and entitlements.
  • Contribute to overall preparation of Council’s budget for relevant activities.
  • Manage program budgets and meet the financial accountability requirements of funding bodies.
  • Monitor expenditure within budget by constant review and presentation of accurate costing.
  • Manage the recruitment process ranging from advertising, interview, and preparation of documentation and induction for the on-boarding process of new employee utilizing Council’s HRIS to streamline these processes.
  • Administration and management of Workers Compensation Claims.
  • Comprehensive understanding and practical application of Equal Employment Opportunity requirements.
  • Demonstrated experience in the interpretation and application of the Local Government (State) Award and other related legislation.
  • Plan and organise work on both an individual and team basis within a set time frame and in an environment of change and conflicting demands.
  • Develop and sustain a team environment where there is commitment to ongoing learning and sharing responsibility.
  • Liaise with staff and members of the public, insurers, and regional risk managers regarding insurance issues (both public liability and workers compensation.)

Risk & Systems Officer

Carrathool Shire Council
03.2006 - 11.2011
  • Administer and manage Council’s WHS System.
  • Development of policies and procedures to ensure compliance with legislation and best practice.
  • Review, develop and implement work practices to ensure efficient and effective use of resources.
  • Liaise with staff and members of the public, insurers and regional risk managers regarding insurance issues (both public liability and workers compensation.)
  • Provide advice on WHS legislation.
  • Prepare agenda and attend WHS Committee Meetings.
  • Provide statistics on incidents, accidents, near misses.
  • Administration and management of Workers Compensation Claims.
  • Attend Tool Box Talks, Works Meetings and Annual Inductions.
  • Undertake the StateCover WHS Audit and the Statewide Public Liability Audit (Continuous Improvement Pathway).
  • Maintain Council’s Risk Register.
  • Develop, implement and review the Risk Management Program.
  • Coordinate and assist in the identification of risks, including risk and hazard assessment.
  • Coordinate budget estimates for Council’s Risk and WHS Budget
  • Coordinate and conduct staff and contractor inductions
  • Revision and development of Council’s SWMS

Journalist/Features Coordinator

Riverina Media Group
08.2003 - 03.2006
  • Interview people/clients, research and write articles
  • Work closely with advertising department, coordinating client proposals
  • Liaise with real estate agents, inspect properties and write articles for Riverina Homes (real estate guide),coordinate and lay out (sub) Riverina Homes using graphic design program, Quark, proof read and assign to printer
  • Research, write and coordinate articles for Living magazine
  • Design, promote and implement various projects for Living magazine in close consultation with the business community and various community groups such as Breast Cancer Awareness and the Griffith Women’s Shelter
  • Liaise with a broad cross section of the community from local government, community groups, emergency services through to the general public

Technical Support Clerk

Carrathool Shire Council
01.2003 - 11.2003
  • Maintain and update engineering records
  • Process claims and accounts for Creditors Clerk
  • Process invoices for engineering
  • Maintain records and update data for Maintenance Management System for RTA
  • Generate reports monthly, using MMS for RTA for State and Regional Roads funding
  • An awareness of environmental responsibilities
  • Process vehicle registrations
  • Knowledge of and complied with traffic control and public safety procedures
  • OHS Certificate

Retail Clerk

Mackay’s Furniture
01.1996 - 12.2002
  • Debtors/creditors
  • Wages
  • Bank reconciliation
  • Filing and updating records
  • Answer counter enquiries
  • Correspondence, letter writing
  • Effective salesperson

Education

Diploma - Counselling

Australian Institute of Professional Counsellors

Graduate Certificate - HR Management

RMIT University

Post Cadet in Journalism - undefined

Deakin University

Advanced Accreditation - undefined

DISC Profiles Australia
12.2023

Diploma - Leadership & Management

BSI Learning Institute
02.2018

First Aid Certificate - undefined

Allen’s Training
04.2015

Certificate IV - TAE

Tocal College
02.2015

Diploma - Work Health & Safety

Cynergex Group
01.2014

Diploma - Management

MEGT Institute
09.2012

Adult Mental Health First Aid Course - undefined

Orygen Research Centre
06.2010

Certificate IV - Frontline Management

Regional Learning & Development
05.2010

Understanding & Managing Psychological Injuries - undefined

Insight Services
06.2009

Introduction to Return to Work Coordination - undefined

Insight Services
08.2008

Certificate IV - OHS

Parasol EMT
04.2008

OHS General Induction for Construction Work NSW - undefined

Parasol EMT
02.2008

Certificate - Computer Applications for the Office

Riverina Institute TAFE
07.1997

Higher School Certificate - undefined

Wade High School
01.1984

Skills

  • Non Technical Skills: Excellent oral and written communication skills, work effectively as part of a functional team, self-motivated, versatile, efficient, industrious and self-disciplined Always eager to acquire new skills
  • Computer Skills: MS Excel – Intermediate, MS Publisher – Intermediate, MS Word – Intermediate, MS Access – Intermediate, Photoshop – Intermediate, Adobe Creative Cloud suite of applications (Canva, Illustrator, Acrobat DC, Premier Rush and InDesign – Intermediate)
  • Team leadership
  • Organizational skills
  • Decision-making
  • Relationship building
  • Professionalism

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].

Affiliations

  • LGNSW HR Network
  • Local Government Professionals
  • Australian Human Resource Institute (AHRI)

Certification

Class C Driver’s License

Timeline

HR/WHS/Risk Coordinator

Carrathool Shire Council
11.2011 - Current

Risk & Systems Officer

Carrathool Shire Council
03.2006 - 11.2011

Journalist/Features Coordinator

Riverina Media Group
08.2003 - 03.2006

Technical Support Clerk

Carrathool Shire Council
01.2003 - 11.2003

Retail Clerk

Mackay’s Furniture
01.1996 - 12.2002

Graduate Certificate - HR Management

RMIT University

Post Cadet in Journalism - undefined

Deakin University

Advanced Accreditation - undefined

DISC Profiles Australia

Diploma - Leadership & Management

BSI Learning Institute

First Aid Certificate - undefined

Allen’s Training

Certificate IV - TAE

Tocal College

Diploma - Work Health & Safety

Cynergex Group

Diploma - Management

MEGT Institute

Adult Mental Health First Aid Course - undefined

Orygen Research Centre

Certificate IV - Frontline Management

Regional Learning & Development

Understanding & Managing Psychological Injuries - undefined

Insight Services

Introduction to Return to Work Coordination - undefined

Insight Services

Certificate IV - OHS

Parasol EMT

OHS General Induction for Construction Work NSW - undefined

Parasol EMT

Certificate - Computer Applications for the Office

Riverina Institute TAFE

Higher School Certificate - undefined

Wade High School

Diploma - Counselling

Australian Institute of Professional Counsellors
JACQUELINE JACQUI SMITH