Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Certification
Timeline
Generic

Jacqueline Kourlinis

Melbourne,VIC

Summary

Dedicated HR Coordinator with a passion for optimising HR processes and enhancing the employee experience. Proven track record of successfully supporting recruitment efforts, streamlining onboarding procedures, and maintaining accurate employee records within various industries. Detail-oriented and organised professional skilled in coordinating and conducting interviews, scheduling meetings, and providing administrative support to HR teams. Effective communicator with strong interpersonal skills, fostering positive relationships with candidates, employees, and cross-functional teams. Seeking to contribute expertise within a thriving HR environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

People and Performance Coordinator

Corrs Chambers Westgarth
09.2022 - Current
  • Conducting all new employee onboarding and provided ongoing orientation training within Melbourne.
  • Schedule and organise all events for our recruitment of clerks and law graduates.
  • Ensuring that budgets were being kept for national recruitment purposes.
  • Handling employee inquiries and complaints regarding policy and benefits issues for entry level lawyers.
  • Working alongside finance department to ensure accurate and timely processing of payroll for casual employees.
  • Assisted with recruitment processes by posting job ads, filtering over 700 applications for our clerkship programs, scheduling interviews, conducting interviews and drafting and sending through offer letters.
  • Undertaking personal development reviews with all law graduates and second year lawyers with their senior leaders.
  • Instructing and advising senior staff on performance based issues for entry level lawyers, paralegals and clerks.
  • Maintained human resources information system, (People Central) and kept employee files up to date and accurate.
  • Using Staff Movements to input updated details regarding current or new staff, including revised salaries, probationary period completions, updated practice group information and new reports.
  • Using DocuSign as means to send through offer letters to new employees, this was also used during bulk recruitment periods.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Collaborating with prominent national graduate recruitment platforms like Prosple and GradConnection to publish our latest graduate job openings, guaranteeing accuracy and currency of our firm's details in alignment with current market trends.
  • Engaging in partnerships with prestigious law universities to orchestrate events, fostering visibility of our law firm, and securing exceptional talent from these academic institutions.
  • Partnering with our Diversity and Inclusion team to implement campaigns aimed at advocating Ability @ Corrs and Pride @ Corrs to academic institutions. These endeavors encompassed showcasing these initiatives through interactive Q&A sessions with senior leaders and lawyers at esteemed universities.

Recruitment Consultant

HR Partners By Randstad
09.2021 - 09.2022
  • Initially started recruiting entry-level HR professionals, such as HR Administrators, HR Coordinators, Learning and Development Coordinators, and WHS Coordinators/ Advisors.
  • Within three months, I transitioned to a more senior role, managing recruitment for mid to senior-level positions including HR Advisors, Senior HR Advisors, HR Business Partners, HR Managers, and Organizational Development roles.
  • Operated and maintained applicant tracking and candidate management system, Stratos.
  • Identified and sourced qualified candidates for open positions to meet clients' needs.
  • Hired employees and initiated new hire paperwork processes via DocuSign.
  • Managed over 30 candidate calls per day, as well as 10 client calls.
  • Conducting candidate interviews.
  • Assisting candidates throughout the recruitment process, offering support with their resumes, and cover letters, and providing guidance as necessary.
  • Facilitated a number of recruiting events to grow the passive talent pipeline to prepare for future hiring needs.
  • Managed recruitment processes to keep candidates informed about application status and meet organisational recruitment goals.
  • Maintaining strong KPIs weekly and going above the standard set from a weekly, monthly, and quarterly basis.
  • Providing advice and consultation to clients regarding the present market trends, employee preferences, and aiding in addressing any challenges they encounter with their job openings.
  • Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
  • Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
  • Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
  • Following up with candidates and clients after scheduled interviews to receive feedback from both parties.
  • Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
  • Negotiated offers and closed deals to finalise recruitment process and secure best talent.
  • Worked with various industries such as professional services, manufacturing, education and healthcare clients.
  • Delivering training and guidance to newly onboarded HR Partners employees regarding our recruitment procedures. This encompassed observing my interactions with clients and candidates during calls, participating in candidate interviews, and attending client meetings as well.

Supervisor

JD Sports
05.2019 - 09.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets and budgets.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Aiding and facilitating bulk recruitment processes nationally for all Christmas Casual staff using LiveHire and FlareHR.
  • Leading group interviews within Melbourne for all recruitment needs. This also included running group interviews from various stores across Melbourne.
  • Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
  • Collaborating with HR Manager to create and execute new nationally applicable WHS policies.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Store Manager

Glassons
10.2015 - 06.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Effectively supervised store personnel within a dynamic and rapid-paced setting by employing proactive communication and providing constructive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Facilitated all hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed and enhanced the store to achieve its status as the highest-rated store on a national level, aligned with quarterly budget goals.

Education

VCE -

Thornbury High School
Melbourne, VIC

Bachelor of Business - Majoring in Human Resource Management

RMIT University
Melbourne, VIC
08.2021

Skills

  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Training and Development
  • Employee Onboarding
  • Recruitment and Staffing
  • Planning and Coordination
  • Data Management and Documentation
  • Attention to Detail
  • Adaptability

Accomplishments


  • Diligently documented and addressed performance-related concerns, resulting in the notable improvement of an entry-level employee's performance at Corrs Chambers Westgarth.
  • Introducing initiatives at HR Partners, including monthly breakfast meetings with cross-functional teams on a national scale, as well as within Randstad, to foster interdepartmental relationships.
  • Exceeding national recruitment application targets for each state in our clerkship programs by effectively promoting Corrs Chambers Westgarth on prominent national graduate platforms, Prosple, and GradConnection.
  • Worked in partnership with the HR Manager at JD Sports to create and implement a recently established WHS policy that is now applied across the country.
  • Received "Store of the Quarter" award 12 times consecutively for outstanding performance in sales, customer service, and team leadership at Glassons.

Hobbies

Pilates, reading, writing, going on hikes and travelling. 

Certification

  • RMIT University Credentials | Building Cultural Intelligence, 2019.
  • RMIT University Credentials | Emotional Intelligence, 2019.
  • RMIT University Credentials | Strategic Problem Solving, 2019.
  • RMIT University Credentials | Understanding and Addressing Sexual Harassment, 2020.
  • RMIT University Credentials | Cross Cultural Communication 2020.
  • RMIT University Credentials | Becoming a Leader, 2021.




Timeline

People and Performance Coordinator

Corrs Chambers Westgarth
09.2022 - Current

Recruitment Consultant

HR Partners By Randstad
09.2021 - 09.2022

Supervisor

JD Sports
05.2019 - 09.2021

Store Manager

Glassons
10.2015 - 06.2019

VCE -

Thornbury High School

Bachelor of Business - Majoring in Human Resource Management

RMIT University

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Jacqueline Kourlinis