- Animal Care
- Volunteering at local animal shelters and rescue organizations
- Participate in dog agility and scent work / tracking, as recreational activities to maintain physical fitness
- Camping
Jacqueline Lade
Girraween
Summary
Dynamic shop owner at The Australian Perfumery with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in problem solving and building strong client partnerships, I successfully trained staff and implemented effective marketing strategies, resulting in a loyal customer base and increased brand visibility for over 20 years.
I recently closed my business to embark on a new career path in canine training and behaviour.
I am a current member of the Agility Dog Club NSW and actively compete in agility sports and scent work, recently gaining my SWN Title with Dogs NSW (scent work novice). I am also studying (by distance) with the NDTF (National Dog Trainers Federation) to gain my nationally accredited certificate in Dog Behaviour and Training.
Working in the animal industry is a passion.
Overview
14
14
years of professional experience
Work History
Shop Owner
The Australian Perfumery
01.2011 - 05.2025
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Organized inventory to optimize stock levels and maintain product availability.
- Trained staff on operational procedures and customer service best practices.
- Assisted in marketing efforts through social media platforms to increase brand visibility.
- Monitored sales trends to make informed decisions regarding product offerings and promotions.
- Ensured compliance with safety regulations and store policies for a safe shopping environment.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Education
22542VIC Certificate III in Dog Behaviour And Trai - Dog Training And Behaviour
NDTF - National Dog Trainers Federation
Precise Training Victoria07-2026
Skills
- Positive reinforcement training
- Obedience training
- Canine behavior training
- Agility training proficiency
- Behavioral problem solving
- Dog sports coaching
- Crate training
- Agility training
- Owner relations
- Creative problem solving
- Behavior modification
- Puppy socialization techniques
- Building strong client partnerships
Interests
Timeline
Shop Owner
The Australian Perfumery
01.2011 - 05.2025
22542VIC Certificate III in Dog Behaviour And Trai - Dog Training And Behaviour
NDTF - National Dog Trainers Federation
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