Summary
Overview
Work History
Education
Skills
Certification
References
Achievements
Timeline
Generic

JACQUELINE LAM

COM

Summary

My aim is to use my own knowledge and skills to develop and inspire team members to achieve company and personal goals with professionalism. I strive for the best and constantly challenge myself to step out of my comfort zone to acquire new skills and insights. I am results-oriented, dependable, professional and a great communicator. An ability to connect with people easily on a personal level and I have a passion in everything I do. Excels in fast-paced environment as well as adapting easily to difficult situations. Well-equipped in a development and training executive role to organize and develop training programs to execute learning and development needs. Works well independently, while also a team player and an influential leader. I am extroverted, friendly with an enthusiastic personality and easily approachable. I am a high achiever, have a great sense of responsibility and never compromise on my standards. I have effectively lead a team and consistently excelling in the execution of all tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

GAMING DEVELOPMENT AND TRAINING EXECUTIVE

The Star Sydney
01.2020 - Current
  • Develop training plans for The Star Training Academy - Table Games
  • Plan and support the execution of team member training and development to effectively ensure profitability in operations
  • Review and update all training manuals to ensure they are adhering to company 'Standard and Operation Procedures' (SOPs)
  • Embed guest service culture by delivering service agreement programs for all gaming areas
  • Reduce operational errors that impact guest service through enhanced training
  • Support the gaming business through team member recruitment, onboarding, education and full compliance of government orders
  • Monitor and track internal team member capabilities and development
  • Managing and organising trainers and team members to be allocated to training cycles via rostering
  • Identify and develop high performing staff through career development
  • Directly managing team members first entering the business whilst they are in the Star's Training Academy.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Analyzed effectiveness of training programs at all levels and executed changes.

TABLE GAMES TRAINER

The Star Sydney
06.2017 - 11.2019
  • Executed training plans to team member to develop their skills
  • Communicated to team member to enhance their development through encouragement and constructive feedback
  • Assisted team members in their learning capabilities
  • Coaching and mentoring through the stages of training
  • Ensure all training plans adhere to company's SOPs
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Diploma of Wedding Planning & Event Management -

The Australian Academy of Wedding & Event Planning
2019

Bachelor of Psychological Science (Deferred) -

The University of New South Wales

Skills

  • Proficient in Microsoft Office – Word, Excel, PowerPoint & Outlook
  • Planning and developing training programs
  • Rostering skills
  • Great interpersonal skills
  • Efficient analytical skills
  • Excels in report writing and presentation skills
  • Efficient time management skills

Certification

  • Discovery Suite – Self Management
  • Communicating for Leadership Success
  • Improving Performance
  • Your Leadership Journey
  • Resolving Workplace Conflict
  • Understanding Unconscious Bias
  • Driving Change
  • Introduction to Time Manager

References

Scott Ballesty – Senior Manager Development & Capability

Scott.Ballesty@star.com.au

Casey Green – Senior Manager Table Games

Casey.Green@star.com.au

Achievements

STAR AWARD - LEADERSHIP NOMINATION - 2022

STAR AWARD - SERVICE SUPPORT NOMINATION - 2022

STAR AWARD - TEAM MEMBER OF THE MONTH - 2018

Timeline

GAMING DEVELOPMENT AND TRAINING EXECUTIVE

The Star Sydney
01.2020 - Current

TABLE GAMES TRAINER

The Star Sydney
06.2017 - 11.2019

Diploma of Wedding Planning & Event Management -

The Australian Academy of Wedding & Event Planning

Bachelor of Psychological Science (Deferred) -

The University of New South Wales

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JACQUELINE LAM