Jacqueline Lee

In my current position as Permanency Support Program (PSP) Coordinator at MacKillop Family Services, I am responsible for overseeing the delivery of high-quality foster and kinship care services for children and young people in Out-of-Home Care (OOHC). My role sits within a trauma-informed practice framework and aligns with MacKillop’s Sanctuary Model and values.

I provide operational leadership and clinical oversight across a team of caseworkers, ensuring the delivery of safe, stable, and permanent care outcomes. This includes managing case planning pathways such as restoration, guardianship, adoption, and long-term care, while maintaining full compliance with the Child and Young Persons (Care and Protection) Act 1998, Office of the Children’s Guardian (OCG) standards, and DCJ contractual requirements.

My role also involves a strategic component, contributing to service development, change management, and embedding reflective practice within the team. I am accountable for team wellbeing, and the professional integration of trauma-informed principles across day-to-day operations.

This position builds on 17 years of frontline experience and leadership in child protection and OOHC.

• Accountable for the operation of the ITC-SD program.
• Responsible for the implementation and delivery of the ITC-SD program and services to LWB clients.
• Management of the program, the budget, human resources and stakeholder relationships.
• Provided leadership to the ITC –SD Leadership Team focusing on client outcomes, quality, standards, growth and performance of the service.
• Managed the program within an approved budget.
• Direct reports included the Therapeutic Specialist, the Program Manager, two Case Managers and four House Managers.
• Tasked with developing a more positive and professional working relationship with key stakeholders and partners including DCJ and a range of non-government agencies.
• Led and promoted a positive team culture in an environment of intense structural change.
• Tasked with bringing the program up to the required standard set by the Office of the Children’s Guardian’s (OCG).
• Provided thoughtful supervision for direct reports.
• In a short period of time I was to bring stability back to a team which had been in chaos.
• Assisted with improving the referral process in order to grow the ITC-SD program.
• Supported the team to meet the set OCG requirements under the service development plan.
• Successfully completed the 3 day Therapeutic Crisis Intervention Training.

• Accountable for the operation of the ITC-SD program.
• Responsible for the implementation and delivery of the ITC-SD program and services to LWB clients.
• Management of the program, the budget, human resources and stakeholder relationships.
• Provided leadership to the ITC –SD Leadership Team focusing on client outcomes, quality, standards, growth and performance of the service.
• Managed the program within an approved budget.
• Direct reports included the Therapeutic Specialist, the Program Manager, two Case Managers and four House Managers.
• Tasked with developing a more positive and professional working relationship with key stakeholders and partners including DCJ and a range of non-government agencies.
• Led and promoted a positive team culture in an environment of intense structural change.
• Tasked with bringing the program up to the required standard set by the Office of the Children’s Guardian’s (OCG).
• Provided thoughtful supervision for direct reports.
• In a short period of time I was to bring stability back to a team which had been in chaos.
• Assisted with improving the referral process in order to grow the ITC-SD program.
• Supported the team to meet the set OCG requirements under the service development plan.
• Successfully completed the 3 day Therapeutic Crisis Intervention Training.

• Working with vulnerable children/young people and their families to ensure that contact between them is safe and engaging.
• Write up comprehensive reports about each visit which may be used in either the Children’s Court or the Family Court.

• Working with vulnerable children/young people and their families to ensure that contact between them is safe and engaging.
• Write up comprehensive reports about each visit which may be used in either the Children’s Court or the Family Court.

• Accountable for accessing the Data Exchange database in relation to Targeted Early Intervention (TEI) Programs.
• Coaching staff on how to utilise the data exchange with the TEI data collected from program implementation.

• Accountable for accessing the Data Exchange database in relation to Targeted Early Intervention (TEI) Programs.
• Coaching staff on how to utilise the data exchange with the TEI data collected from program implementation.

• Accountable for the operational and clinical oversight and leadership of the program.
• Finalise treatment plans for young people in the program integrating information from the program staff and foster carers.
• Working closely with the program developers and implementation support providers to set up the TFCO program in NSW.
• Providing leadership and on the job coaching to ensure all staff in TFCO have the resources, skills and support to deliver the services.
• Overseeing the recruitment, training and support services to carers.
• Leading weekly carer and clinical meetings.
• Provide 24/7 on call support for carers.
• Ensure outcome measurements and data management systems are successfully replicated and utilised.
• Reporting all outcomes of the program and communicating these to relevant internal and external stakeholders.
• Proactive stakeholder engagement with key internal and external stakeholders.
• Providing strength based, values driven leadership to the TFCO team.
• Conduct supervision to ensure employees are receiving the support they need.
• Manage all people, risk and quality policy and practice matters as they relate to the TFCO program.
• I was one of 4 people from the start who were part of the 'implementation' phase of the program in NSW.
• There are a maximum of 7 young people who can enter the program per team.
• Our first young person entered their TFCO placement in April 2019.
• There are regular reviews of how the program is going; our first fidelity review came back in January 2020 and was very positive.

• Accountable for the operational and clinical oversight and leadership of the program.
• Finalise treatment plans for young people in the program integrating information from the program staff and foster carers.
• Working closely with the program developers and implementation support providers to set up the TFCO program in NSW.
• Providing leadership and on the job coaching to ensure all staff in TFCO have the resources, skills and support to deliver the services.
• Overseeing the recruitment, training and support services to carers.
• Leading weekly carer and clinical meetings.
• Provide 24/7 on call support for carers.
• Ensure outcome measurements and data management systems are successfully replicated and utilised.
• Reporting all outcomes of the program and communicating these to relevant internal and external stakeholders.
• Proactive stakeholder engagement with key internal and external stakeholders.
• Providing strength based, values driven leadership to the TFCO team.
• Conduct supervision to ensure employees are receiving the support they need.
• Manage all people, risk and quality policy and practice matters as they relate to the TFCO program.
• I was one of 4 people from the start who were part of the 'implementation' phase of the program in NSW.
• There are a maximum of 7 young people who can enter the program per team.
• Our first young person entered their TFCO placement in April 2019.
• There are regular reviews of how the program is going; our first fidelity review came back in January 2020 and was very positive.

• Make day to day decisions about the young person in care and ensure the safety and wellbeing of the young person.
• Report back incidents and provide detailed reports per shift undertaken.
• Take the young person to appointments.
• Manage trauma based behaviours.
• I managed one young person (14 years of age at the time) who was in emergency care.

• Make day to day decisions about the young person in care and ensure the safety and wellbeing of the young person.
• Report back incidents and provide detailed reports per shift undertaken.
• Take the young person to appointments.
• Manage trauma based behaviours.
• I managed one young person (14 years of age at the time) who was in emergency care.

• Make decisions in relation to the acceptance of referrals to the Permanent Care and Adoptions Team.
• Allocate cases to Permanent Care and Adoption caseworkers; Review individual caseloads.
• Oversee the implementation of case plans for children receiving services within the program.
• Ensuring that a high standard of casework service delivery is provided by the team.
• Attend meetings/committees/case conferences relevant to the program.
• Ensure record keeping procedures are in accordance with the organisation’s policies and procedures.
• Provision of ongoing staff training through: Individual supervision of workers; conduct staff Annual Evaluations; Lead Team and Management Meetings.
• Work collaboratively with relevant Government Departments and other Non-Government Agencies.
• When I managed the Permanent Care and Adoption Team at Barnardos, I audited all of the children and carer files within the program.

• Make decisions in relation to the acceptance of referrals to the Permanent Care and Adoptions Team.
• Allocate cases to Permanent Care and Adoption caseworkers; Review individual caseloads.
• Oversee the implementation of case plans for children receiving services within the program.
• Ensuring that a high standard of casework service delivery is provided by the team.
• Attend meetings/committees/case conferences relevant to the program.
• Ensure record keeping procedures are in accordance with the organisation’s policies and procedures.
• Provision of ongoing staff training through: Individual supervision of workers; conduct staff Annual Evaluations; Lead Team and Management Meetings.
• Work collaboratively with relevant Government Departments and other Non-Government Agencies.
• When I managed the Permanent Care and Adoption Team at Barnardos, I audited all of the children and carer files within the program.

• To instruct solicitors representing FaCS cases in the Children’s Court of NSW.
• To write up Court Report Forms to outline decisions made on a given case each time a matter goes before the Children’s Court.
• To ensure that legal records are up to date on the FaCS electronic database system.
• Liaise between Caseworkers, their Managers, the Solicitors and the Court staff.
• In my time as Court Liaison Officer, I managed the interests of around 60 cases before the Children’s Court.

• To instruct solicitors representing FaCS cases in the Children’s Court of NSW.
• To write up Court Report Forms to outline decisions made on a given case each time a matter goes before the Children’s Court.
• To ensure that legal records are up to date on the FaCS electronic database system.
• Liaise between Caseworkers, their Managers, the Solicitors and the Court staff.
• In my time as Court Liaison Officer, I managed the interests of around 60 cases before the Children’s Court.

• Company Overview: Now known as DCJ
• Managing and leading a team of caseworkers in Community Services.
• Promote the development of casework practices, ensuring that FaCS policies and guidelines are adhered to.
• Work collaboratively and cooperatively with other Government Departments and Non-Government Agencies.
• Now known as DCJ
• When a Risk of Significant Harm Report came through to the office, Managers were required to send caseworkers out for a face to face safety and risk assessment.

• Company Overview: Now known as DCJ
• Managing and leading a team of caseworkers in Community Services.
• Promote the development of casework practices, ensuring that FaCS policies and guidelines are adhered to.
• Work collaboratively and cooperatively with other Government Departments and Non-Government Agencies.
• Now known as DCJ
• When a Risk of Significant Harm Report came through to the office, Managers were required to send caseworkers out for a face to face safety and risk assessment.

• Company Overview: Now known as DCJ
• Investigate and assess Risk of Significant Harm Reports made in relation to children and young people.
• Provide assistance to vulnerable families via home visits.
• Promoting the care and protection of children and young people using a strengths based approach.
• Now known as DCJ
• I had success in building rapport with both the children and young people I had on my caseload.

• Company Overview: Now known as DCJ
• Investigate and assess Risk of Significant Harm Reports made in relation to children and young people.
• Provide assistance to vulnerable families via home visits.
• Promoting the care and protection of children and young people using a strengths based approach.
• Now known as DCJ
• I had success in building rapport with both the children and young people I had on my caseload.

• This management role was in relation to the Humanities subjects across all academic programs within the College Network.
• Conducted exam audits to ensure consistency of marking across the network.
• Taught a range of subjects in the academic Foundations Studies program.
• I managed up to 8 staff overall and ensured that they delivered quality tutorials.

• This management role was in relation to the Humanities subjects across all academic programs within the College Network.
• Conducted exam audits to ensure consistency of marking across the network.
• Taught a range of subjects in the academic Foundations Studies program.
• I managed up to 8 staff overall and ensured that they delivered quality tutorials.

• Assisted the Head Teacher with ensuring all subject teachers were supported to conduct their classes.
• Managed student discipline issues and staff grievances.
• I ensured that School Reports were delivered on time and included appropriate comments about student skill levels.

• Assisted the Head Teacher with ensuring all subject teachers were supported to conduct their classes.
• Managed student discipline issues and staff grievances.
• I ensured that School Reports were delivered on time and included appropriate comments about student skill levels.

• Worked in a range of subject areas within the HSIE Department.
• Prepared lesson and assessment material, delivering lessons, providing pastoral care.

• Worked in a range of subject areas within the HSIE Department.
• Prepared lesson and assessment material, delivering lessons, providing pastoral care.

• Lectured and tutored in the Australian and American History 1st year subjects.
• Duties included organising lecture material and the delivery of lectures.

• Lectured and tutored in the Australian and American History 1st year subjects.
• Duties included organising lecture material and the delivery of lectures.