Jacqueline Leenstra
Langwarrin
Summary
Dynamic Key Account Coordinator at Bluescope Steel with a proven track record in relationship management and process optimization. Enhanced client satisfaction through effective problem-solving and cross-functional collaboration, leading to significant improvements in response times. Skilled in training and development, fostering teamwork to drive business growth and strengthen key client relationships.
Overview
30
30
years of professional experience
Work History
Key Account Coordinator
Bluescope Steel
Ricketts Road Mount Waverly
06.1995 - Current
- Coordinated key account activities to enhance client relationships and ensure satisfaction.
- Managed order processing and fulfillment, optimizing workflows for efficiency.
- Analyzed market trends to identify opportunities for account growth and development.
- Built and maintained strong client relationships to drive business growth.
- Collaborated with cross-functional teams to resolve client issues promptly and effectively.
- Implemented process improvements that led to reduced response times for client inquiries or concerns.
- Conducted regular reviews of account KPIs to identify areas for improvement and implement corrective action plans as needed.
- Trained new team members on systems and processes to streamline operations within the department.
- Championed continuous improvement initiatives that resulted in better collaboration between internal teams and external clients.
- Strengthened relationships with key clients by addressing concerns and implementing customized solutions.
Education
No Degree -
Karingal High School
Frankston, VICSkills
- Relationship management
- Client relationship building
- Key account management
- Customer rapport
- Cross-functional collaboration
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Organizational skills
- Staff training and development
Timeline
Key Account Coordinator
Bluescope Steel
06.1995 - Current
No Degree -
Karingal High School