Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
References
Timeline
Generic

Jacqueline Lo

Australia

Summary

I am a highly capable and experienced administrative professional who is also hardworking and willing to learn. In addition to my administrative skills, I offer significant abilities and experience in organising, prioritising, confidentiality of documents, and detailed preparation of reports and projects. My ability to get along well with others, to make necessary adjustments to meet deadlines, and effectively coordinate in fast-paced environments have all contributed to Detail-oriented, friendly and professional with demonstrated track record of success in serving customers. Skilled team player and quick learner with good computer abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Eyelash Extension Technician

Jacqueline Gray Beauty
01.2019 - Current
  • Attached synthetic lashes to clients' existing natural lashes
  • Sanitized instruments, tools, and appliances regularly
  • Used correct amount of adhesive and proper procedures to professionally apply lashes.

Branch Administrator NSW and QLD

CNG Systems
05.2022 - 12.2023
  • Assessed employee performance and developed improvement plans.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Complied with regulatory guidelines and requirements.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Identified and eliminated safety risks through additional training.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Inspected equipment and tools used for safe operation.
  • Created and implemented plans to maximize efficiency of workers.
  • Sourced suppliers and purchased necessary materials for work.
  • Manage project permits and SWMS

Orders Management

Pacific Wholesale Distributor
06.2021 - 05.2022
  • Resolved customer issues efficiently to build loyalty
  • Communicated status of assigned responsibilities to management
  • Responded to advanced issues with professional and relationship-focused approach.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.

Receptionist/Business Support Officer

TJSCSG
08.2017 - 08.2018
  • Provide administrative support to staff including general typing, preparation of financial reports and ordering of stationary
  • Receipt, filing and destruction of classified documents
  • Raise, maintain and control operation files.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Receptionist/Administrative Assistant

STRATTON FINANCE – CARSALES GROUP
02.2017 - 08.2017
  • Provide administrative support to 65 staff including general typing, preparation of monthly financial reports and ordering of stationery
  • Receipt, filing and destruction of classified documents
  • Raise, maintain and control operation files.

Receptionist/Procurement & Logistics Officer

THOMAS HAMEL AND ASSOCIATES – INTERIOR, DESIGN
01.2016 - 02.2017
  • Maintain a register of incoming and outgoing correspondence
  • Responsible for the movement of goods locally/internationally, ensuring the transit and delivery is made on time
  • Diary management.

Import Clerk

TNT Express
07.2015 - 02.2016
  • Managed import process and verified compliance with Australian government laws and customs regulations
  • Prepared import quotes for customers and booked shipments with carriers
  • Compiled import documentation such as invoices and certificates of origin for goods.

Receptionist Clerk

Deloitte Macau
12.2014 - 03.2015
  • Greeted guests promptly and consistently set professional tone with friendly assistance
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
  • Issued badges and logged incoming visitors to meet security standards.

Business Development Manager

Origami Group/SOHO Mood
01.2014 - 10.2014
  • Identified business opportunities and engaged clients to develop relationship and to educate prospects of value proposition of working with company
  • Developed strategic relationships with partners for joint pursuit of specific engagements
  • Successfully qualified customers to promote the right mix of products and services that led to new contracts.

Assistant Office Manager

Origami Group/SOHO Mood
10.2013 - 01.2014
  • Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen
  • Scheduled front end to meet needs of business and keep team efficient
  • Reviewed daily reports in detail and resolved any identified discrepancies.

Office Manager

Technology and Risk Management (Asia) Limited
12.2011 - 11.2012
  • Implemented office procedures by setting objectives to guide steady workflow
  • Obtained compliance with company policies and procedures in processing transactions with customers
  • Helped senior management develop effective policies and procedures for clerical staff and office operations.

Customer Service Representative

Regus Macau
08.2011 - 11.2011
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

Sales Associate

NSW
12.2010 - 04.2011
  • Ensure to achieve daily and monthly sales targets and KPIs by using appropriate sales techniques to ensure they are met
  • Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items
  • Develop and maintain good product knowledge and provide professional customer service.

Dental Assistant/Receptionist

Australia
03.2009 - 06.2010
  • Prepared and sterilized dental equipment prior to procedures
  • Assisted dentists with instrument transfer, retraction, and preparation of dental instruments and materials
  • Provided chair-side assistance during operative, preventive, periodontal, and

Education

Statement of Attainment Certificate - White Card Licenses 4 work

NSW, Australia

Prepare to Work Safely in the Construction industry CPCCWHS1001 training course - Completed official general construction induction training with a registered organisation within Australia

NSW, Australia

Statement of Attainment Certificate - Traffic Control

NSW, Australia

Statement of Attainment Certificate - Implement Traffic Control Plans

NSW, Australia

Certificate - Beginner and intermediate Excel 2016

NSW, Australia

HSC -

Diploma - Leadership And Management

Skills

  • Great attention to detail and very Organised
  • Can work with minimal supervision
  • Advanced PC skills Extensive administrative skills
  • Strong supervisory skills Excellent telephone manner Exceptional customer service skills Build customer relationships
  • Customer relations Creative thinking Multitasking Teamwork
  • Motivation
  • Documentation and Reporting Customer Service
  • Problem-Solving
  • Verbal and Written Communication Data Entry
  • Inventory Oversight and Adjustment Order Processing
  • Returns Processing Order Fulfillment
  • Eyelash Treatments
  • Fluent in English, Mandarin and Cantonese

Certification

Beginners and Intermediate Certificate in Excel 2016 – Dynamic Web Training

Languages

Multilingual - Native English, Cantonese And Mandarin
Cantonese
Mandarin
English

Hobbies and Interests

Personal fitness, socialising at group events

References

Referees:Contact details available on request

Timeline

Branch Administrator NSW and QLD

CNG Systems
05.2022 - 12.2023

Orders Management

Pacific Wholesale Distributor
06.2021 - 05.2022

Eyelash Extension Technician

Jacqueline Gray Beauty
01.2019 - Current

Receptionist/Business Support Officer

TJSCSG
08.2017 - 08.2018

Receptionist/Administrative Assistant

STRATTON FINANCE – CARSALES GROUP
02.2017 - 08.2017

Receptionist/Procurement & Logistics Officer

THOMAS HAMEL AND ASSOCIATES – INTERIOR, DESIGN
01.2016 - 02.2017

Import Clerk

TNT Express
07.2015 - 02.2016

Receptionist Clerk

Deloitte Macau
12.2014 - 03.2015

Business Development Manager

Origami Group/SOHO Mood
01.2014 - 10.2014

Assistant Office Manager

Origami Group/SOHO Mood
10.2013 - 01.2014

Office Manager

Technology and Risk Management (Asia) Limited
12.2011 - 11.2012

Customer Service Representative

Regus Macau
08.2011 - 11.2011

Sales Associate

NSW
12.2010 - 04.2011

Dental Assistant/Receptionist

Australia
03.2009 - 06.2010

Statement of Attainment Certificate - White Card Licenses 4 work

Prepare to Work Safely in the Construction industry CPCCWHS1001 training course - Completed official general construction induction training with a registered organisation within Australia

Statement of Attainment Certificate - Traffic Control

Statement of Attainment Certificate - Implement Traffic Control Plans

Certificate - Beginner and intermediate Excel 2016

HSC -

Diploma - Leadership And Management

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