Jacqueline Lowman

• Established and maintained operational standards for 13 locations across 3 brands.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated competitor strategies to identify industry trends and gather market intelligence.
• Exceeded sales targets with well-developed sales strategy and empowering team coaching.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Managed region P&L to decrease discrepancies and retain timely and under-budget project completion.
• Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
• Improved talent recruitment processes by enhancing job descriptions and streamlining interview procedures.
• Focused on Team Engagement and held quarterly ideations to improve employee retention.
• Resolved staff conflicts across region and assisted HR in investigations to ensure region aligned to company values.
• Boosted local marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Achieved established company KPI'S, individual location and individual performance through teamwork and focus on customers.

• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Developed and implemented strategies to improve customer service and increase sales.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Resolved conflicts promptly to promote positive environment for customers.
• Supervised 3 locations to enforce high-quality standards of operation.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Transformed underperforming teams into productive, profitable teams.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

State Trainer

• Successfully created a Face to Face 'Leadership' Training session that has been rolled out across the business in Aus & NZ.
• Implemented new training strategies to ensure team development during covid and store closures.
• Manage E-Learning completions and liaise with Field Managers and State Manager on progress.
• Participate in performance appraisals and development plans of Store Management teams.
• Contribute to the development/creation of training programs and resources which address the needs of the business and will improve the performance, retail standards and compliance of all stores.
• Deliver training and assessment as required to meet the needs of the business.
• Prepare and deliver face to face group training and seminars.
• Provide support to Field Manager to assist in improving underperforming stores.
• Collaborate with State and Regional Managers to implement strategies to impact on team engagement across low retention stores.
• Planned monthly meetings with State Trainers to ensure rollout of State Trainers was successful across the business.

Brand Ambassador

• Set a calendar of promotional events to drive Brand Awareness, focusing on low performing and new location stores.
• Organise and maintain the running of the marketing trailer to ensure regular exposure and correct execution at marketing events
• Report on a monthly basis on the events attended and ROI
• Take a lead at Store Grand Openings – in particular execution of store theatre an events, signing up new customers and take a lead role including leading by example, team leadership, coordinating fellow team members.
• Organise promotional material requirements for all events – stands, posters, VM, branded merchandise.
• Work with individual stores on local sponsorships and events to ensure community evolvement

• Completed point of sale opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and sales KPI's.
• Developed and implemented successful staff incentive programs to motivate employees.
• Reviewed Engagement Results with Regional Manager to ensure a positive workplace and impact on staff retention.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Assisted with hiring, training and mentoring new staff members.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Rotated merchandise and displays to feature new products and promotions.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monthly reporting of store controllables on P&L statements and communicate findings back to Regional Manager
• Collaborate with franchise vet's in store to ensure a well maintained business relationship.
• Assist Regional Manager's in execution of new store set up and team training.
• Attend local marketing to promote Store Brand in area.
• Organise local sponsorship's to drive community engagement.

• Completed point of sale opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and sales KPI's.
• Developed and implemented successful staff incentive programs to motivate employees.
• Reviewed Engagement Results with Regional Manager to ensure a positive workplace and impact on staff retention.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Assisted with hiring, training and mentoring new staff members.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Rotated merchandise and displays to feature new products and promotions.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monthly reporting of store controllables on P&L statements and communicate findings back to Regional Manager
• Collaborate with franchise vet's in store to ensure a well maintained business relationship.
• Assist Regional Manager's in execution of new store set up and team training.
• Attend local marketing to promote Store Brand in area.
• Organise local sponsorship's to drive community engagement.