JACQUELINE MANSSEN
Port Kennedy WA,WA
Summary
Highly motivated employee with a strong desire to learn and take on new challenges.
I have a strong work ethic, adaptability and exceptional interpersonal skills. I work effectively and efficiently supervised and unsupervised, mastering new skills and building strong relationships with customers, coworkers and leadership teams. I am a hardworking employee with exceptional customer service skills, multitasking skills and time management abilities.
I am seeking experienced and/or entry level opportunities to expand professional and personal growth.
Overview
17
17
years of professional experience
Work History
Special Needs Education Assistant
South Hills Head Primary School
01.2010
- Photocopying and administration duties, assisting students in the classroom with Literacy and Numeracy, Playground duty, Resource making and sourcing of resources, Supervising students in Art, Cooking and Fitness lessons.
Special Needs Education Assistant
Koorana ESC Primary School
01.2007 - 01.2010
- Assisting students in the classroom with Literacy and Numeracy, Playground duty, Resource making and sourcing of resources, Assisting with breakfast club, Marking students work and updating student files, Following IEP and Behaviour Management plans of students, Assisting with wings reading programme, Assisting students to and from the bus and toilet where necessary, Providing feedback to ESC Teachers.
Store Manager
Wendy’s
01.2010 - 01.2013
- Customer service, cash handling and banking, supervising and training staff, stock orders and stocktaking, Health and Safety, Machine maintenance, food preparation, operation reviews
Assistant Store Manager
Smokemart & Giftbox
01.2013 - 01.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage.
Property Manager
Elders Rockingham
01.2015 - 06.2016
- All duties to do with Property Management
Store Manager
Smokemart & Giftbox
08.2016 - 12.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage.
Area Sales Manager
Smokemart & Giftbox
12.2016 - 04.2024
- Established strong relationships with employees and customers, resulting in increased staff retention, customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring.
- Managed a region of stores and people, consistently achieving and exceeding sales targets.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Tightened security around store to reduce shrink and alleviate theft.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coordinated seasonal displays and merchandising efforts that attracted customers and boosted sales during peak periods.
- Mentored new managers by providing valuable guidance on best practices for running successful retail operations.
- Managed inventory levels to ensure optimal product availability, resulting in increased sales.
- Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed B2B relationships to increase and maintain wholesale sales.
Education
6th form Certificate -
Awatapu College
12.1990
5th form Certificate -
Awatapu College
12.1990
Property Managers Registration -
Queen Elizabeth College
12.1988
Skills
- Senior First Aid Certificate
- Nominated Operator Certificate
- 100% Mystery Shopper Certificate
- Wendy’s Customer Service Certificate
- WWC and Police Screening
- NZQA Business and Administration Level 3 Certificates
- Rainbow Reading Recovery Training Certificate
- Relationship Building
- Workload Management
- Corporate Procedures
References
- Paul Ellis, Elders Rockingham (Licensee), 0457 700 500
- Marie Whale, Wendy’s Warnbro (Owner), 0429 416 663
- Jamie Holmes, Smokemart & Giftbox - Groups Operation Manager, 0473 062 448
Timeline
Area Sales Manager
Smokemart & Giftbox
12.2016 - 04.2024
Store Manager
Smokemart & Giftbox
08.2016 - 12.2016
Property Manager
Elders Rockingham
01.2015 - 06.2016
Assistant Store Manager
Smokemart & Giftbox
01.2013 - 01.2015
Special Needs Education Assistant
South Hills Head Primary School
01.2010
Store Manager
Wendy’s
01.2010 - 01.2013
Special Needs Education Assistant
Koorana ESC Primary School
01.2007 - 01.2010
6th form Certificate -
Awatapu College
5th form Certificate -
Awatapu College
Property Managers Registration -
Queen Elizabeth College
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