Summary
Overview
Work History
Education
Skills
Professional Development
References
Timeline
Generic

Jacqueline Masters

BROWNS PLAINS,QLD

Summary

Working within an advanced practice role, I specialize in providing comprehensive supervision and support within cardiology. My expertise lies in evaluating processes and recommending strategies to enhance patient outcomes through quality improvement initiatives. Since assuming the role of senior team lead in 2020, I have been actively involved in mentoring and delivering educational sessions. I contributed to establishing, commissioning, and working within the Cardiac Catheter Laboratory (CCL) for the West Morton Hospital and Health Service (WMHHS) in 2022 and have trained novice staff to transition into this niche area of acute care nursing. My dedication to cardiology and patient well-being has steered me towards pursuing postgraduate studies at Queensland University of Technology (QUT). I am actively involved in inspiring future students, having accepted an opportunity to engage with the 2025 cohort of postgraduate acute care students through Zoom recordings. Looking ahead, my career aspiration is to continue in an advanced practice role, with the specific goal of being accepted into the Master of Nurse Practitioner program in 2025.

Overview

15
15
years of professional experience

Work History

Clinical Nurse- Chest Pain Assessment Service

Queensland Health Ipswich Hospital
Ipswich, QLD
08.2023 - Current
  • Independently manage and prioritise referrals from general practitioners and emergency departments for cardiac testing and management.
  • Utilise advanced clinical knowledge to conduct exercise stress tests for cardiology inpatients and outpatients, interpret stress testing, and identify and treat deterioration of health during tests.
  • Collaborate with consultant cardiologists and other healthcare professionals to develop individualised treatment plans for each patient.
  • Correspond with general practitioners regarding testing and future planning of care/cardiac testing.
  • Book, reschedule, and update appointments in ESM for testing and phone calls.
  • Manage a caseload of patients, follow-up appointments, chart reviews, and data collection.
  • Comprehensively managing the cardiac microvascular dysfunction patients, preforming pre, and subsequent post assessments for patient care and research for WMHHS
  • Maintain and improve funding utilisation through demonstrated activity for testing, initial phone calls, and review phone calls.
  • Demonstrate excellent time management, clinical problem-solving, and organisational skills.
  • Consistently display professionalism and serve as a role model.
  • Document effectively, with proficiency in digital and physical documentation through IeMR.
  • Refer patients to other multidisciplinary teams or services.
  • Maintain confidentiality on all issues relating to the hospital, patients, stakeholders, and colleagues.
  • Treat all patients with respect and equality while meeting all aspects of their care promptly and professionally.
  • Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
  • Administered medications, treatments, and therapies in accordance with physician orders.
  • Identified potential risk factors associated with the diagnosis and treatment of patients.
  • Ensured compliance with hospital policies and procedures related to safety, infection control, documentation.
  • Analyzed, collected and recorded patient health data.
  • Initiated discharge planning based on admission assessments.
  • Offered clinical recommendations to physicians, other healthcare providers or healthcare organizations.
  • Planned, evaluated or modified treatment programs by observing and interviewing patients or analyzing patient records.
  • Developed and maintained departmental policies, procedures or patient care standards based on evidence-based practice guidelines or expert opinion.

Registered Nurse- Cardiac Catheter Laboratory

Queensland Health IPH
Ipswich, QLD
08.2022 - Current
  • Clinical Education to lead, support and mentor CCL as well as non-Cath Lab and CCU staff to care for pre and post-CCL patients in a new Cardiac Catheter Lab service for West Morton Health
  • Advanced clinical expertise in scrub, scout and haemodynamic monitor roles
  • A member of the consultation group and pilot group test group for the national statewide CCL reporting system- Cardiovascular Information System Project (CVIS)
  • Development and implementation of evidence-based policies and Work Instructions for IPH related to the safe and most up-to-date gold standards of practice related to a CCL
  • Taking responsibility for my ongoing professional development through research to build and present new procedures within IPH ward environments to care for pre and post-angiogram patients
  • Advanced observational and nursing assessment skills that enable me to act independently and within a team and to ‘bail out’ critically ill patients independently from IPH to PAH or a tertiary private hospital for immediate intervention
  • Referring patients to other multidisciplinary teams and cardiac rehab
  • Maintaining confidentiality on all issues relating to the hospital, patients, customers and colleagues
  • Treating all patients with respect and equality whilst meeting all aspects of their care in a timely and professional manner

Registered Nurse/Clinical Lead

Ramsay Healthcare GPH
Greenslopes, QLD
01.2020 - 06.2024
  • Advanced clinical experience in scrub, scout, monitor roles required in the cath lab during regular hours and 24/7 on call emergencies
  • Advanced observational and nursing assessment skills that enable me to act independently as the lead member working with a team during clinical deterioration and STEMIs
  • Mentoring novice, upskilling and current team members in the CCL
  • Providing education sessions to CCL staff and other departments regarding cardiac procedures and patient health conditions
  • Portfolio holder for Infection Control
  • Advanced post operative anaesthetic care training and airway management post general anesthetic
  • Team leading within a 4 lab CCL
  • Surgical scrub assistant in open vascular cases (AAA repairs and femoral-popliteal bypass) offered within the hybrid laboratory of the CCL
  • Conducting audits to identify gaps, implement interventions and re-audit process

Clinical Nurse

Ramsay Healthcare GPH
08.2015 - 01.2020
  • Team leading a department of 13 nurses on shift with an average of 100 preoperative patients and 50 discharges per day in a 23 operative theatre hospital
  • Assisting clinical facilitator by presenting monthly staff in-servicing on national standards
  • Precepting new staff, graduates and students within the department to support skill and knowledge acquisition
  • Advanced knowledge and skill required for safe preoperative preparation and discharge of patients in multiple areas of surgical interventions- plastics, opthalmology, gynecology, urology, orthopeadics, neurosurgery, cardiothoracic, CCL, general surgical, vascular and robotics.
  • Developed teaching plans for patients regarding self-care management techniques for chronic illnesses or rehabilitation goals.
  • Ensured compliance with hospital policies and procedures related to safety, infection control, documentation.
  • Collaborated with physicians and other healthcare professionals to develop individualized treatment plans for each patient.
  • Provided post-operative care and education to patients and families.
  • Educated staff on new clinical protocols or procedures as needed.
  • Analyzed laboratory results and implemented appropriate interventions accordingly.
  • Participated in quality improvement initiatives to ensure best practices were followed.
  • Coordinated multidisciplinary team meetings to discuss patient progress and issues.
  • Adhered to ethical standards of practice while providing compassionate care.
  • Counseled patients on health maintenance and disease prevention strategies.
  • Administered medications, treatments, and therapies in accordance with physician orders.
  • Performed physical assessments, wound care, IV therapy, and other nursing interventions as needed.
  • Carried out comprehensive care focused on patient needs and meeting care goals.

Clinical Nurse & Skills Coach and Assessor

Australian Red Cross Blood Service
Brisbane, QLD
10.2011 - 08.2015
  • A thorough working knowledge of contemporary phlebotomy practices and infection control practices
  • Managing a clinical and non-clinical team of up to 15 people, providing support and clinical oversight
  • Maintenance of any up-skilling of staff and myself as a responsibility of my role as a Clinical Nurse and Skills Coach and Assessor
  • Advanced nursing assessment skills in order to appropriately manage potential risks to the community, the organisation and individual donors associated with blood donation
  • Sound documentation and record keeping skills
  • Complex decision making skills, being able to identify, address and resolves issues that may arise in all aspects of my role
  • Expertise in coaching and assessment skills
  • Excellent developed communication and interpersonal skills to support an effective leadership role and team environment
  • Organising and running team meetings, including staff in decision-making innovations and quality improvement activities in the workplace
  • Autonomy in decision making based on guidelines and practice set out by Standard Operating (SOP’s) and the Code of Good Manufacturing Practice (cGMP)
  • Participated in quality improvement initiatives to ensure best practices were followed.

Registered Nurse

Mater Private Hospital
12.2009 - 10.2011
  • Worked within cardiology, general surgery, and orthopaedics during my graduate program, moving permanently into orthopaedics
  • The capacity to work independently to manage a caseload of up to 10 patients, some of whom had complex needs
  • Administered a broad range of medication in accordance with doctors’ orders and medication guidelines
  • Provided nursing interventions in various clinical areas in accordance with identified needs and changing health status of patients
  • Provided wound care management; this included conducting daily assessments and re-assessments and health status checks
  • Provided post-operative care in accordance with clinical pathways; this entailed carefully monitoring patients’ health status and keeping doctors informed of changes in health condition
  • Provided education to patients and families, both during hospital stay and prior to discharge
  • Participated in shift handovers, ensuring that oncoming staff were fully briefed on any unusual situations or incidents that could impact on the forthcoming shift
  • Completed documentation in accordance with mandatory reporting requirements
  • Operated a diverse range of equipment applicable to various clinical areas
  • Mentored student nurses during clinical placements; this entailed ensuring students were provided with learning opportunities and appropriate feedback in order to assist them to develop nursing competencies
  • A strong commitment to evidence-based practice and holistic care provision

Education

Graduate Certificate in Nursing, Acute Care- GPA 6.5 -

Queensland University of Technology
Kelvin Grove, QLD
12-2024

AHPRA Registration
NMW0001481106
11-2009

Bachelor of Nursing- Graduated With Distinction -

Queensland University of Technology
Caboolture, QLD
11-2009

Skills

  • Interpretation of stress testing
  • Timely identification of patient deterioration and advanced clinical skill to act appropriately for best patient outcome
  • Working autonomously with a patient case load
  • Corresponding with General Practitioners
  • Working in conjunction with consultant cardiologists
  • Future planning of care and ongoing treatment recommendations
  • Booking, rescheduling, and updating appointments
  • Managing a case load of patients
  • Follow up appointments
  • Chart reviews
  • Data collection for research and funding
  • Assessment of patients through new and review phone appointments
  • Mentoring nursing staff
  • Collecting data for research projects
  • Conducting audits for compliance and quality improvement projects
  • Excellent time management skills
  • Advanced clinical problem solving
  • Organisational skills
  • The ability to be always professional
  • Act as a role model
  • The ability to work effectively within a team environment by being a co-operative and reliable
  • The ability to work effectively within a team environment by being a co-operative and reliable colleague as well and working well and effectively as an individual, pushing myself to deadlines and goals
  • Excellent documentation skills, both digital through IeMR and physical documentation
  • Referring patients to other multidisciplinary teams or services
  • Maintaining confidentiality
  • Treating all patients with respect and equality

Professional Development

  • Developed and integrated new work instructions and policies Ipswich Hospital Cardiac Catheter Laboratory
  • Collation and management of research data for Cardiac Microvascular Testing- Ipswich Hospital
  • Clinical Nurse Fast Track Program
  • Preceptor Course
  • 5 Star for managers
  • Advanced Life Support
  • Paediatric Advanced Life Support
  • PACU airway training
  • Cardiac and electrophysiology modules and training
  • Infection control professional development modules

References

  • James Robinson, Consultant Cardiologist, james.robinson@health.qld.gov.au, 0403251712
  • Yohan Chacko, Interventional Cardiologist, yohan.chacko@health.qld.gov.au, 0402 219 846
  • Michelle Butland, Nurse Unit Manager, 7D/CCU, (07) 3413 7906

Timeline

Clinical Nurse- Chest Pain Assessment Service

Queensland Health Ipswich Hospital
08.2023 - Current

Registered Nurse- Cardiac Catheter Laboratory

Queensland Health IPH
08.2022 - Current

Registered Nurse/Clinical Lead

Ramsay Healthcare GPH
01.2020 - 06.2024

Clinical Nurse

Ramsay Healthcare GPH
08.2015 - 01.2020

Clinical Nurse & Skills Coach and Assessor

Australian Red Cross Blood Service
10.2011 - 08.2015

Registered Nurse

Mater Private Hospital
12.2009 - 10.2011

Graduate Certificate in Nursing, Acute Care- GPA 6.5 -

Queensland University of Technology

AHPRA Registration

Bachelor of Nursing- Graduated With Distinction -

Queensland University of Technology

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Jacqueline Masters