Jacqueline Mcginty
Cygnet,TAS
Summary
Experienced Practice Manager and Operational Leader with a strong background in medical administration, team development, clinical governance, and multi-site operational support. Known for building high-performing teams, improving systems, and supporting practices through growth, transition, and change. Skilled in financial analysis, accreditation, Medicare compliance, and mentoring emerging leaders. Calm, solutions-focused, and committed to strengthening practice performance and patient care across Tasmania.
Overview
22
22
years of professional experience
Work History
Operations and Support Improvement Manager
Ochre Health
, Tasmania
03.2026 - Current
- Support the national Operations team during practice transitions by travelling on-site, assisting with change management, and building strong relationships with incoming teams
- Act as the Tasmania-based operational lead post-transition, providing ongoing support, guidance, and oversight to all local practices
- Train and support Practice Managers, reception teams, nurses, and General Practitioners to build capability and operational consistency
- Guide PMs through accreditation, Medicare and PRODA compliance, and all clinical/administrative software platforms
- Manage new-hire contracts and variations, ensuring alignment with organisational and regulatory requirements
- Provide hands-on operational support during complex or high-pressure situations
- Liaise between practices and head office functions including Payroll, AP/AR, and corporate services
- Work closely with the Clinical Manager to identify workflow gaps and implement improved processes and governance
- Oversee clinical governance and safety systems, including infection control standards, hygiene protocols, needle-stick injury procedures, cold chain management, Strive for 5 compliance, controlled stationery security, and broader physical and procedural risk management
- Strengthen financial performance by supporting PMs with debtor management, P&L interpretation, and financial literacy
Practice Manager
Better Medical
09.2021 - 03.2026
- Managed daily operations of a busy medical practice, ensuring smooth administrative and clinical workflows
- Oversaw staff rosters, onboarding, HR processes, and performance support
- Managed financial administration including payroll oversight, invoicing, banking, and financial accuracy
- Monitored P&L performance, tracked expenditure, and maintained budget awareness
- Supported reception and clinical teams, resolving operational issues and maintaining service quality
- Identified and mentored emerging talent, developing two staff into 2IC roles who later progressed into full Practice Manager positions
- Contributed to system improvements and maintained strong communication across the practice
Support Manager
GPAT – Better Medical
05.2024 - 07.2025
- Liaised with contract triage GPs across a 24/7 service cycle to ensure compliance with government and clinical standards
- Coordinated GP rosters, managed schedule changes, and resolved operational issues
- Oversaw GP payments, contract discussions, and pay negotiations
- Provided operational support and maintained high service standards
Account Manager / Personal Assistant
Tasfresh – Fresh & Speciality Foods
03.2014 - 09.2021
- Managed key accounts and supported new business opportunities
- Worked closely with the General Manager on daily tasks and investigations
- Handled payroll, debtors, AP/AR, and financial administration
- Coordinated annual HACCP audits across two warehouses
- Supported rollout of new software including testing, issue reporting, and staff training
- Assisted with contract pricing and maintained strong customer relationships
Venue Manager
Tapas Lounge Bar
Devonport
11.2010 - 12.2012
- Managed venue operations including staff, stock, bar/kitchen operations, and customer service
- Oversaw cash handling, opening/closing procedures, and event organisation
Sous Chef / Venue Manager
Tapas Lounge Bar
Devonport
11.2010 - 11.2012
- Supported kitchen operations, food preparation, stock control, and staff supervision
- Assisted with venue management responsibilities
Chef
TT Line
07.2008 - 11.2010
- Food preparation, stock control, menu organisation, and staff supervision
- Adhered to OH&S guidelines
Chef
Bendon
11.2006 - 06.2008
- Food preparation, cleaning, stock control, and kitchen operations
- Followed OH&S guidelines
Shift Supervisor
Peelz Juice & Coffee Bar
11.2005 - 11.2006
- Customer service, stock control, cleaning, and food preparation
- Managed rosters, payroll, invoicing, banking, and reporting
Food Attendant
All Things Nice
06.2004 - 11.2005
- Provided customer service, handled cash transactions, maintained cleanliness, and prepared food items
Education
Commercial Cookery Cert 3 - Hospitality
Tas Tafe
Devonport, TAS02-2008
HSC -
Devonport High School
Devonport12-2005
Bachelor of Business - Business
University of Tasmania
TAS06-2026
Skills
- Operations management
- Workflow optimization
- Clinical governance
- Infection control protocols
- Hygiene standards
- Needle-stick injury prevention
- Cold chain management
- Strive for 5 initiatives
- ProDA compliance
- Medicare administration
- Financial oversight
- P&L analysis
- Debtor management
- Budgeting strategies
- Reporting accuracy
- Multi-site support
- Change management
- Stakeholder engagement
- Software systems
- Onboarding processes
- Training
- Leadership development
- Mentoring and coaching
- Daily oversight
Timeline
Operations and Support Improvement Manager
Ochre Health
03.2026 - Current
Support Manager
GPAT – Better Medical
05.2024 - 07.2025
Practice Manager
Better Medical
09.2021 - 03.2026
Account Manager / Personal Assistant
Tasfresh – Fresh & Speciality Foods
03.2014 - 09.2021
Venue Manager
Tapas Lounge Bar
11.2010 - 12.2012
Sous Chef / Venue Manager
Tapas Lounge Bar
11.2010 - 11.2012
Chef
TT Line
07.2008 - 11.2010
Chef
Bendon
11.2006 - 06.2008
Shift Supervisor
Peelz Juice & Coffee Bar
11.2005 - 11.2006
Food Attendant
All Things Nice
06.2004 - 11.2005
Commercial Cookery Cert 3 - Hospitality
Tas Tafe
HSC -
Devonport High School
Bachelor of Business - Business
University of Tasmania