Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Work Availability
Timeline
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Jacqueline McKenzie

WICKHAM,Australia

Summary

I'm an Aboriginal women from the North Kimberley, grew up in a small community called Beagle Bay where I spent most of my life. My connections spread across the easy Kimberley from my connection to stolen generation. I now reside at Wickham with my family where my partner works in the mines. I consider myself to be very family orientated person and think highly of my son, partner and 2 dogs. Over the years I've had the opportunity to gain experiences across a number of different employment opportunities, gaining strong knowledge of Microsoft Programs, emails and being very computer literate. I'm communicative and team oriented, I'm understanding and consider myself to be very passionate in supporting my people to the best of my abilities. I'm a quick learner and never think something is too difficult to achieve, I'm not afraid to ask for help and provide help when it's needed I'm always up to learn new things as you can never know enough.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Mentor

Onetree Community Service
Roebourne , WA
06.2022 - Current
  • Developed a comprehensive mentoring program to support new employees in their transition into the company.
  • Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
  • Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
  • Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
  • Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
  • Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
  • Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
  • Collaborated with other departments to create cross-functional initiatives that promoted employee engagement.
  • Established meaningful connections between mentors and mentees through networking activities.
  • Maintained up-to-date records of mentor and mentee interactions in order to track progress over time.
  • Engaged consistently with mentees through designated contact points using various methods.
  • Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
  • Collaborated with various organizations within the community on different projects.
  • Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
  • Engaged with Roebourne elders in creating a Bush Kindy within the service.
  • Assist mentees with personal goals that are not work related such as obtaining licenses, applying for Identifications such as Proof of age cards, applying for housing, attending medical appointments etc.
  • Collab with various schools and early learning centers during NAIDOC or other significant events throughout the year.
  • Mentee pick up and drop offs.

Case Manager

Nirrumbuk Employment Service
Broome , WA
11.2021 - 04.2022
  • Support internal and external programs, cultivating professional relationships with up to 100 employees to uncover opportunities for improvement and job prospects.
  • Support monthly Mutual Obligation Requirements to increase client's skills and ability.
  • Develop targeted training programs to improve clients' skills in obtaining and keeping employment, as well as increased understanding of applicable employment laws.
  • Participate in staff training to ensure proper handling of individual cases.
  • Keep informed of polices, procedures and regulations.
  • Collaborate with human service team members resolve matters relating to payments and signing up new clients.
  • Liaised with staff and management in analysis and resolution of issues and conflicts.
  • Represent company interest through monitoring client concerns and providing thoughtful, recommendations to overcome barriers especially when dealing with client form diverse background in a culturally appropriate context.
  • Maintained documentation to track resolutions at each stage.
  • Identified systemic issues and coordinated improvements to prevent future issues.
  • Support employees dealing with complex situation by understanding needs and organizing satisfactory resolutions.

Receptionist Administrator

Waardi Limited
Broome , WA
11.2017 - 12.2020
  • Supervised all aspect of front office reception to assist external customers and internal colleagues.
  • Responsible for being approachable, friendly, and professional manner, whilst operating in a fast paced environment with a calm and positive demeanor.
  • Assist in all areas of administrative work including data entry, reception duties and file organization.
  • Daily mail received entered into system database, distributed accordingly to staff members.
  • Answering incoming calls and answering all questions relating to the organization system and procedures.
  • Organized and distribute bulk mail (newsletters, AGM notices etc.)
  • Process claim for royalties through application process.
  • Organization for morning teas and Annual general meetings, board meetings.
  • organize travel and accommodation for board members traveling for Annual general meetings and internal staff members travels.
  • Stationary ordering for office.
  • Office equipment audit.
  • Book equipment servicing e.g., printer, air-conditioner, company vehicles etc.
  • Problem solving at high standard for members.

Program Presenter: Building Babies Brains

Waardi Limited
Broome , WA
01.2017 - 01.2020
  • Assisted in creating an informative program that identifies how the brain works from utero to 5 years old that is culturally appropriate for all audience.
  • delivering program to mums to be and new mums targeting Aboriginal cohort.
  • Delivering accurate Building Babies Brains information to groups through public speaking engagements.
  • prepare engaging multimedia presentation using PowerPoint.
  • Engage with stakeholders regarding building babies' brains e.g. School, Aboriginal medical service. Department of child protections, rehab centers, communities and people working directly with children in fields.
  • Book venues and catering.
  • meeting with parents of 0 -3 year olds and informing of program content.

Assistant Nurse

Broome Hospital
Broome , WA
06.2017 - 12.2017
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Assisting patients with their mobility and communication needs.
  • Follow therapy plans such as interventions to assist those with dementia and behavioral problems.
  • Observing and reporting changes in patient conditions.
  • Assisting with rehabilitation exercises, basic treatment and delivering medications.
  • Assisting nursing staff with routine technical support functions including setting up for procedures, cleaning equipment and completing basic documentation.
  • Marinating accurate and detailed patient records.
  • Building effective relationships with patients through clear communication and empathy.
  • Apply basic wound dressing.
  • Relay medical terms with aboriginal patients who may not use English as first language or limited understanding of English.

Community Engagement Officer

FaCHIA
Beagle Bay Community , WA
01.2016 - 01.2016
  • Developed and implemented strategies to increase community engagement in local events.
  • Organized meetings with key stakeholders to discuss potential opportunities for collaboration.
  • Assisting in developing of the local implementation plans, agreed between government and Beagle Bay community, which reflects the priorities of the community.
  • Assist in problem solving with issues within the communities.
  • Provide understanding of rules and regulations regarding by laws relating to government when establishing governance.
  • Assisting in organizing community information sessions and BBQ.

Aboriginal Teachers Assistant

Sacred Heart School
Beagle Bay Community , WA
09.2007 - 12.2014
  • Establish and maintain close working relationships with families, local community stakeholders and other networks.
  • Support the school in maintaining the catholic ethos of the school and act in a manner that is supportive of the teaching of the catholic church.
  • Show initiatives, work independently and contribute actively to a dynamic team environment and embrace the concept of continuous learning.
  • Assist with development of teaching programs, support the teaching program (including individual/small group session) and support literacy/numeracy programs.
  • Provide cultural advise as required and arrange cultural awareness sessions for staff members.
  • Support all students within the classroom setting.
  • Attend meetings and/or professional development as required by the principal or delegate.
  • Demonstrate competent use of information technologies.
  • Ensure involvement of local community members and elders in special events.
  • Arrange activities for events of significance i.e/ reconciliation, NAIDOC etc.
  • Home visits to parents/families/community members to convey information on issues such as school policies and procedures, curriculum issues, and aboriginal programs.
  • Inform the Principal and teachers of issues relating to Aboriginal children enrolled within the school.
  • Represent the school within the community as required.
  • Assist with enrolment of Aboriginal children.

Cashier

Beagle Bay Ngarlan Store
Broome , WA
02.2006 - 08.2007
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Primary school Education -

Sacred Heart School
Beagle Bay Community

Year 9 & 10 -

Coolgardie CAPS
Coolgardie, WA

Year 11 High School -

Governor Stirling Senior High School
Perth, WA

Skills

  • Customer Service Experience
  • Organization Skills
  • Verbal and Written Communication skills
  • Strategic Thinking
  • Love Building Relationships
  • Detailed Oriented
  • Problem - Solver
  • Attentive Listener
  • High Emotional Intelligence
  • Exceptional Interpersonal Skills
  • Meticulous Attention to Detail
  • Time Management skills
  • Motivating
  • Professionally Presented

Certification

  • Drivers License
  • Working With Children's Check Card
  • Mental Health First Aid, KAMS
  • Project Management Cert IV
  • Cert 3 Education, Notre Dame University.
  • Diploma In Community Service (Current)

Languages

English
Professional

Affiliations

  • Gardening
  • Fishing & Camping
  • Op -shopping & Garage sailing.
  • Arts and Crafts
  • Decorating
  • Love watching building shows

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Mentor

Onetree Community Service
06.2022 - Current

Case Manager

Nirrumbuk Employment Service
11.2021 - 04.2022

Receptionist Administrator

Waardi Limited
11.2017 - 12.2020

Assistant Nurse

Broome Hospital
06.2017 - 12.2017

Program Presenter: Building Babies Brains

Waardi Limited
01.2017 - 01.2020

Community Engagement Officer

FaCHIA
01.2016 - 01.2016

Aboriginal Teachers Assistant

Sacred Heart School
09.2007 - 12.2014

Cashier

Beagle Bay Ngarlan Store
02.2006 - 08.2007

Primary school Education -

Sacred Heart School

Year 9 & 10 -

Coolgardie CAPS

Year 11 High School -

Governor Stirling Senior High School

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Jacqueline McKenzie