Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Jacqueline Nixon

Summary

Respectful Health Clinical Manager at Congress with a proven track record in care coordination and compassionate support,which is culturally sensitive. Motivated in developing comprehensive medical/social pathways and enhancing team performance through support and training. Working within in a multidisciplinary Team supporting specific programme delivery to improve client care and outcomes. Very focused on developing strong teams while serving as positive role model.

I also have over 4 years experience in my previous Role as Family Partnership Home Visiting Nurse. Providing support and guidance to families to enhance their well-being and to achieve their long term goals. Utilizing strong communication and interpersonal skills to build trust and address diverse needs. With an excellent track record of fostering positive relationships and delivering effective solutions for family challenges particularly in times of crisis.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Health Clinical Manager

Congress
11.2024 - Current
  • Coordinated health Portfolios, client care plans to ensure comprehensive treatment pathways.
  • Assist with client and community engagement by building therapeutic relationships with team, clients and community.
  • Assisted with staff scheduling and resource allocation for optimal operational efficiency.
  • Conducted regular training sessions to enhance team knowledge of clinical protocols.
  • Monitored compliance with healthcare regulations and quality assurance standards.
  • Developed and maintained documentation systems for patient records and treatment outcomes.
  • Managed daily operations of 8-person clinic supporting approximately 50-100 patients per week.
  • Excellent communication skills, both verbal and written.
  • Co ordination of transport and care with other stakeholders.
  • Participation in Daily meetings with multidisciplinary Team to plan and coordinate daily outcomes.
  • Monitoring and increased KPIs

Family Partnership Nurse Home Visitor

Congress
04.2021 - 11.2024

FPP Role Intensive Home visiting Programme

  • Evidence Based Programme with the Comprehensive FPP Model of Care which is based on a holistic approach, addressing the medical,social, emotional, and cultural well-being of clients. This model is client centred and emphasises prevention, early intervention, and continuous, coordinated care that considers the broader social and cultural determinants of health, such as housing, education, and employment.
  • Provided structured support and guidance across the six FPP Program domains: personal health, environmental health, life course development, maternal role, family & friends, and health & human services.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Using a strength-based approach directed toward optimizing the client and family's self-efficacy. The supporting parents to develop parents' natural instincts to protect their children.
  • Ability to build a therapeutic relationship with the clients and families,providing empathic support and life coaching, provide health education and anticipatory guidance to promote positive health, and caregiving practices
  • Supported clients with system navigation; and undertook continuous assessment of child development and parenting and adjusted visit content and approaches accordingly. During home visits.
  • Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
  • Collaborated with multidisciplinary teams to address complex social issues effectively.
  • Documented case notes accurately, ensuring compliance with legal and ethical standards.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Supported clients and families with empathy and compassion during difficult times.
  • Helped clients develop new coping mechanisms and techniques to drive behaviour modification. Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
  • Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
  • Collaborated with law enforcement and social services to ensure client safety and effective case management.
  • Advocated for clients' rights within the judicial system, providing guidance throughout legal processes.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.

Midwife/Neonatal Nurse

SA Health
01.2012 - 04.2022
  • Provided comprehensive prenatal and postnatal care to ensure maternal and infant health.
  • Conducted regular assessments and monitored vital signs during labor to maintain safety and comfort.
  • Educated expectant mothers on childbirth options, breastfeeding, and newborn care practices.
  • Collaborated with healthcare teams to develop individualized birth plans tailored to patient needs.
  • Educated families on newborn care, fostering emotional support and understanding of medical procedures.
  • Streamlined workflow processes in the NICU, improving overall patient care efficiency.
  • Conducted research on neonatal best practices, contributing to evidence-based clinical guidelines.
  • Provided comprehensive prenatal care, ensuring accurate assessments and individualized birth plans for diverse patient populations.
  • Managed fetal distress and delivery complications calmly to provide safety to mothers and babies.
  • Performed neonatal assessments by checking baby's vital signs and performing physical exams to determine overall health at birth.
  • Built strong rapport with patients through open communication channels that encouraged feedback and collaboration on care plans.
  • Maintained up-to-date knowledge on midwifery best practices through regular continuing education opportunities and membership in professional organizations.
  • Increased breastfeeding success rates by offering lactation support and guidance to new mothers.

Midwife

NHS Scotland
04.2006 - 01.2012
  • Provided comprehensive prenatal and postnatal care to ensure maternal and infant health.
  • Conducted regular assessments and monitored vital signs during labor to maintain safety and comfort.
  • Educated expectant mothers on childbirth options, breastfeeding, and newborn care practices.
  • Collaborated with healthcare teams to develop individualized birth plans tailored to patient needs.
  • Assisted in emergency situations by implementing appropriate interventions and procedures efficiently.

Education

Post Graduate - Child Health

Charles Darwin Unversity
Darwin, NT
07-2026

Bachelor - Midwifery

Glasgow Caledonian University
Glasgow
09-2006

Higher National Diploma - Health And Social Care

Anniesland College
Glasgow
07-2002

Skills

  • Compassionate care
  • Care coordination
  • Health promotion
  • Team coordination
  • Trauma-informed care
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Safety planning
  • Child Welfare experience
  • Excellent communication
  • Mental health awareness
  • Relationship building

Interests

  • Community Cleanup
  • Enjoy participating in yoga for overall physical and mental well-being
  • Street Photography

Certification

Neonatal Nursing Certificate SA Health

Immunisation and Vaccines Certificate

Ultrasound Certificate

Medical Emergency Certificate

Midwifery Upskilling in Emergency

ASQ Track Training

Domestic, Family Violence Prevention training (RAMF)

Trauma Informed Care (Congress in House Training)

WOSSCA Fundamentals of Family and Sexual Violence work shop



Timeline

Health Clinical Manager

Congress
11.2024 - Current

Family Partnership Nurse Home Visitor

Congress
04.2021 - 11.2024

Midwife/Neonatal Nurse

SA Health
01.2012 - 04.2022

Midwife

NHS Scotland
04.2006 - 01.2012

Post Graduate - Child Health

Charles Darwin Unversity

Bachelor - Midwifery

Glasgow Caledonian University

Higher National Diploma - Health And Social Care

Anniesland College
Jacqueline Nixon