Jacqueline Perry
Cheltenham,VIC
Summary
A dedicated professional possessing excellent first-hand experience in customer service, internal and external supplier relationship building. Known for reliability and adaptability, with a swift capacity to learn, apply new skills, and collaborate effectively within a team environment. Possessing strong problem solving, critical thinking skills and bringing a positive attitude and commitment to continuous learning and growth. Enjoys working with and learning new technologies. After a career break to focus on raising family and furthering tertiary education, I am seeking to fill an entry-level library position within Deakin University, leveraging both my education and previous career skills.
Overview
15
15
years of professional experience
Work History
Supply Coordinator
Metro Trains Melbourne - Infrastructure
01.2017 - 12.2018
- Administer labour, safe-working and plant resource requests from the MTM Infrastructure Team engineers in line with MTM process and procedures, to support renewals and maintenance activities,
- Source quotations and conduct tender for plant and resources in support of upcoming works (1-4 weeks), with selection per price, quality, delivery and customer service capabilities,
- Secure plant and resources in short time frames (e.g. 1-2 days to 4-8hrs) to meet urgent work requirements and record plant & resource requests into ARMS (Access and Resource Management System) to reflect work being undertaken (for financial tracking and accrual),
- Approve for payment of supplier invoices per arranged request; administer the variations that may occur between invoice and requisition,
- Manage supplier performance via the measurement of Safety (LTIs), Quality (Errors/ Rework), Cost (Rate), Delivery (On-time) and Customer Service KPIs.,
- Support Plant & Resource Supply Manager in conducting face-to-face meetings with suppliers, reviewing supplier performance KPIs, and working through issues and initiatives to improve supplier performance,
- Generate data and create reports upon suppliers to support with supplier performance review process,
- Build and sustain working relationships with suppliers whilst maintaining confidentiality across supplier base.
National Equipment Team Leader
Visy Industries
01.2015 - 06.2016
- Responsible for leading the National Equipment Team to fulfil complete end to end management and on-time, on-cost service delivery of all mechanical and non-mechanical equipment requirements on a national basis.
- Set performance expectations for the team, with a specific focus on cost reduction, increased service delivery and vendor performance management, speed-to-market, OHS&E requirements, strategic sourcing & procurement and equipment sustainability,
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Generated supplier performance reports and conducted face-to-face meetings on initiatives to improve performance to meet agreed KPI's and also strengthen supplier relationships.
- Undertook various national projects including complete audit of owned and leased equipment, clean-up of outstanding inventory dockets in SAP, clean-up of both Adelaide and Sydney equipment sites,
- Collaborated with OHS&E Team to write new mass entry and exit processes and procedures,
- Collaborated with Legal Team to write new supplier performance contracts.
Vendor Coordinator
Visy Industries
02.2013 - 01.2015
- Resolve all outstanding customer entry & exit requests, service and equipment issues to meet business KPI of 24 hours,
- Resolve all outstanding work orders (deliveries, removals, installations) to meet business KPI of 1 week,
- Act as escalation point for customer complaints and work to resolve these within 4-8 hours,
- Change vendor culture to service delivery/equipment issue rectification within 24 hours (4 hours for National accounts),
- Worked closely alongside procurement specialists and category managers during RFP development phases for major projects or new products,
Business Support Officer
BASF
12.2011 - 01.2013
- Provide full business support to field BDM's & Account Managers in the department of Human & Animal Nutrition,
- Customer account management and purchase order raising in SAP, ensuring confidentiality of information,
- Import & AQIS documentation preparation and lodgement,
- Expedite product delivery to meet production requirements,
- Collaborated with cross-functional teams for the successful execution of strategic initiatives.
- Customer relationship management, in particular delivery lead time escalation.
Purchasing Officer
Modbec Pty. Ltd.
09.2006 - 12.2011
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Strategic sourcing of new and duplicate packaging materials, PD samples, labels, outer packaging (display boxes) and accessory items,
- Customer relationship management and quality control.
- Warehouse inventory management including stock counts.
Retail Manager
GNC Live Well
06.2004 - 08.2006
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Trained and supported retail assistants in meeting individual and store sales KPI's,
- Managing store rostering.
Education
Master of Information Studies -
Charles Sturt University
2026
Diploma of Library And Information Services -
Swinburne University of Technology
2024
Bachelor of Islamic Studies -
Charles Sturt University
2023
Skills
- Library OPAC and ILS skills
- Service Now experience
- Excellent research and database skills
- MS Office and teamwork app skills
- Customer relations and interpersonal skills
- Excellent communication via all mediums
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Critical thinking
- Patience and empathy
- Positive attitude
Affiliations
- ALIA Student Member
Awards
Executive Dean's Award
Issued by Professor John McDonald · April 2021.
In recognition of outstanding academic performance in Session 3, 2020.
Executive Dean's Award
Issued by Professor Lesley White · May 2019.
In recognition of outstanding academic performance in Session 3, 2018.
Timeline
Supply Coordinator
Metro Trains Melbourne - Infrastructure
01.2017 - 12.2018
National Equipment Team Leader
Visy Industries
01.2015 - 06.2016
Vendor Coordinator
Visy Industries
02.2013 - 01.2015
Business Support Officer
BASF
12.2011 - 01.2013
Purchasing Officer
Modbec Pty. Ltd.
09.2006 - 12.2011
Retail Manager
GNC Live Well
06.2004 - 08.2006
Master of Information Studies -
Charles Sturt University
Diploma of Library And Information Services -
Swinburne University of Technology
Bachelor of Islamic Studies -
Charles Sturt University
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