Jacqueline Read

• A previous Management Consultant at Deloitte, Jacqueline founded her company in 2012, the dawn of social media for business. Jacqueline is now an entrepreneur and digital marketing leader with over a decade of experience building brand value within consulting and agency ecosystems
• Jacqueline leads a 100% remote team to deliver fully-integrated, social community management-as-a-service to large scale enterprise including triage, moderation, listening, crisis and pharmacovigilence monitoring and reporting, across timezones
• With early roots in the entertainment industry, Jacqueline's company, Something Social has evolved to span the globe, partnering with some of the world’s most recognizable faces (like Julie Andrews, Bear Grylls and Louis Theroux) and large-scale brands (from BBC to Big Five tech companies) to deliver multi-lingual, customer success services across timezones

• Jacqueline lead primary research teams and business development activities across Asia in a variety of industries including Energy and Resources (Mining, Oil & Gas), Technology, Telecommunications and Financial Services.
• Established productive partnerships with external organizations to collaborate on joint research ventures, yielding mutually beneficial outcomes.
• Designed customized surveys and questionnaires to gather qualitative data from diverse populations, facilitating valuable insights into consumer behavior.
• Utilized data-driven insights to inform strategic decision-making processes, enabling company leaders to make informed choices about product offerings and target markets.
• Streamlined project management for timely completion of research projects, ensuring high-quality results and client satisfaction.
• Developed written documents and reports related to research findings.

• Jacqueline has extensive experience as a Management Consultant across the entire end-to-end project lifecycle
• Jacqueline has played an integral role in the day-to-day management of projects, involved in strategy development through to researching, designing, building and deploying operational and technology solutions
• Jacqueline has experience in a variety of industries including: Public Sector, Health Care, Financial Services
• Jacqueline's project experience includes: Contact Centre design and implementation, Cell-based growth implementation, Finance service delivery model design, development and implementation, Design, build, test and implementation of SAP CRM within large-scale finance ERP implementation, HR process baselining, Head office portfolio management strategy, Change management and communications for large-scale Government HR ERP implementation, Library information management system business requirements, Procurement diagnostic strategy and implementation.

Jacqueline flew domestically as a cabin crew member with Virgin Blue for two years while completing her business degree. During this time Jacqueline acquired exceptional customer service manner and teamwork skills in the following areas:

• Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
• Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Developed process improvement initiatives to management including an on-board recycling system and crew influenza vaccination incentive program to reduce upper respiratory tract infection (URTI) sick leave among crew.