Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Rich

MONA VALE,NSW

Summary

Organised, motivated and enthusiastic worker in all environments. With a background in hospitality, customer service is a specialty of mine, and combined with office experience and ability to work from home efficiently, I have become a reliable, customer-oriented employee. As a university student studying management, advertisement, and finance, I am a resourceful candidate bringing drive, ambition and creativity to the workplace. I am responsible and a mature team player, knowledgeable in content creation and management and audience engagement.

Overview

3
3
years of professional experience

Work History

Junior Content Writer

Crowd Media
Melbourne, VIC
04.2024 - Current
  • Created content for websites, blogs and social media accounts to increase visibility and engagement.
  • Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
  • Researched industry trends and topics to create relevant, informative content.
  • Collaborated with marketing team members to develop compelling copy for promotional materials.
  • Generated ideas for new content topics based on customer feedback and market research data.
  • Responded promptly to customer inquiries on social media platforms in a professional manner.

Office Manager

Narrabeen North OOSH
Narrabeen, 2101
11.2023 - Current
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organised schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Client Services Assistant

Financial Decisions
Sydney, NSW
06.2022 - 06.2025
  • Facilitated smooth transitions between different stages of the client journey.
  • Monitored industry news and developments related to client services practices.
  • Participated in team meetings to discuss best practices for providing high-quality service.
  • Assisted clients in navigating the company's website and online services.
  • Resolved customer complaints regarding products or services in a timely manner.

Section Waiter

Basin Dining Room
MONA VALE, NSW
08.2022 - 02.2024
  • Provided friendly, efficient service to customers.
  • Responded promptly and courteously to customer inquiries or complaints.
  • Assisted in the training of new wait staff members when needed.
  • Performed opening and closing duties as required, such as stocking supplies and resetting dining areas.
  • Organised multiple tasks efficiently while providing excellent customer service.

Education

Bachelor of Business -

University Of Technology Sydney
Sydney, NSW
11-2024

High School Diploma -

Northern Beaches Christian School
Terrey Hills, NSW
11-2021

Skills

  • Promotional marketing and advertising
  • Content Marketing
  • Proofreading
  • Social media proficiency
  • Analytical mindset
  • Deadline Management
  • Proficient in Microsoft Office
  • Customer Service and Administrative Support

Timeline

Junior Content Writer

Crowd Media
04.2024 - Current

Office Manager

Narrabeen North OOSH
11.2023 - Current

Section Waiter

Basin Dining Room
08.2022 - 02.2024

Client Services Assistant

Financial Decisions
06.2022 - 06.2025

Bachelor of Business -

University Of Technology Sydney

High School Diploma -

Northern Beaches Christian School

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Jacqueline Rich