Jacqueline Rowbottom
Thornlands,QLD
Summary
I enjoy using my nurturing, professional yet empathetic nature to care for patients during mytime at Greenslopes Private Hospital. Previously, I have enjoyed my role as Practice Manager over the past 7 years. I am a dedicated and motivated worker and have experience working witha diverse range of people from varied backgrounds. I love getting to know people and as an avid problem solver, I enjoy working on complex tasks and overcoming challenges. I am keen to build on my skills and experience in a challenging role.
Overview
18
18
years of professional experience
Work History
Enrolled Nurse
Greenslopes Private Hospital - Perioperative
08.2022 - Current
- Responsible for completing all organisational mandatory training requirements and departmental specific competencies
- Check prepare and administer medications in accordance with relevant legislation and organisational policies and procedures under the direct and indirect supervision of a Registered Nurse - only where Medication competency exists
- Continually provide the highest level of nursing care in a timely manner each rostered shift within scope of practice
- Accurately assess a patient's condition at a given time and report any inconsistent or significant changes to the Registered Nurse in charge immediately
- Under the direction of the RN, participate in planning, delivery, and evaluation of care within scope of practice
- Upskilling in speciality skills and areas can be endorsed through further education, assessment by a competent appropriately qualified health professional and organisational support
- Observe and implement Infection Control policies and procedures
- Documentation is completed in line with hospital policy and legal requirements
- Maintain legible, accurate, complete, contemporaneous records of patient care that have been signed and dated
- Utilise equipment and resources effectively & efficiently
- Maintain confidentiality on all issues relating to the Hospital, Patients, customers, and colleagues.
Practice Manager
Hamilton Specialist Suites
01.2015 - 08.2022
- Oversee day-to-day practice operations
- Coordinate payroll using Xero software
- Coordinate account receivable and payable and maintain debt prevention activities
- Be a part of and contribute to a team environment
- Coordinate staff employment and rosters, including annual leave cover
- Coordinate the interviewing and hiring of staff
- Secretarial duties
- Officer duties
- Booking in of appointments
- Complaints management
- Working as a team to ensure the practice runs effectively and meets objectives.
Executive Support Officer to Clinical Director Mental Health
Addiction and Mental Health Services - Queensland Health
01.2008 - 01.2015
- Manage and organise all aspects of the office of the Director/s of Clinical Services Mental Health Service including the opening, sorting & prioritising of incoming correspondence, coordinating the distribution of medical flow sheets and any other administrative duties as required
- Co-ordination of various meetings including arranging room bookings, catering, and equipment; collation, preparation & distribution of agendas and meeting materials; recording, preparation & distribution minutes; and any other special requirements
- On behalf of the Director/s of Clinical Services Mental Health Service liaise by telephone and in person with a range of Government, Queensland Health, District personnel and non-Government agencies using discretion, tact, and diplomacy
- Establish, review, and maintain an effective office records system including maintaining an appropriate system for tracking of all correspondence
- Manage & maintain a calendar / diary of appointments / meetings and negotiate time schedule for the Director/s of Clinical Services Mental Health Service
- Preparation and distribution of all correspondence, such as memorandums, letters, rosters, submissions, briefing notes, etc including obtaining appropriate signatures for all Medical Staff and the Director/s of Clinical Services
- Preparation and distribution of reports for all Medical Staff including MHRT reports (forensic, ITO's, 238, ECT, etc), medical reports, etc including obtaining appropriate signatures
- Utilisation of appropriate information systems to assist in completing correspondence and reports including HBCIS, CESA & MHAIS
- Assist Medical Staff with compiling presentations including utilising PowerPoint
- Assist with the recruitment and selection activities for Medical Staff including arranging interviews
- Compiling reports, liaising with the Medical Allocations Officer, etc
- Compile, maintain and distribute medical orientation documentation
- Always maintain strict confidentiality
- Maintain an unbiased communication level with all staff
- Participate in performance appraisal and development
- Attend departmental or administrative officer meetings as directed
- Participation and compliance with the requirements of Continuous Quality Improvement activities n the workplace
- Comply with the Code of Conduct and adhere to Queensland Health's core values of Caring for People, Leadership, Integrity and Respect
- Comply with the requirements of workplace health and safety, employment equity and anti-discrimination practices and the behaviour in the work environment.
Administration Officer
Adult Mental Health - Queensland Health
01.2006 - 03.2007
- Reception duties (both telephone and front counter) answering enquiries, arranging appointments, co-ordinating room bookings
- Effective operation of office equipment including, personal computer, photocopier, dictaphone, facsimile, franking machine, and fire extinguishers
- Utilise keyboard skills and advance Word-processing presentation skills for correspondence, including preparation of correspondence, agendas, minutes of meetings, reports and submissions as required
- Monitor and maintain the records management system and information flow in the Health Service including integrity and security of files and correspondence and the maintenance of a filing system of confidential documents, papers, internal correspondence, and other information as necessary, as a reference source for staff
- Use of other relevant information systems and software packages - eg HBCIS, Excel spreadsheets, CESA
- Other duties including mail sorting and distribution, maintenance of supply stock, office records and equipment, preparation of accounts for payment and data entry
- Maintain strict confidentiality at all times
- To comply with the requirements of workplace health and safety, employment equity and anti-discrimination practices and the behaviour in the work environment
- Provide clerical and administrative support to staff of the service.
CIMHA Trainer (A05)
Addiction and Mental Health Services - Queensland Health
09.2008
- Develop comprehensive training plan
- Train all clinical and administrative staff in the use of the CIMHA system
- Communicate with all staff about training schedules
- Complete training schedule reports.
Project Manager
Information Management Services - Queensland Health
03.2008
- Project manage the Resource Management System (RMS) implementation and undertake project tasks including: Work closely with Information Division staff to ensure the technical aspects of the system are met
- Lead business process change at each campus in relation to the system and write up policies and procedures to support appropriate use of the system throughout the district
- Train clinical and administrative staff in the use of the RMS system and develop comprehensive training materials
- Develop project reports each month articulating status of project
- Demonstrate leadership in change management
- Work with relevant staff to ensure the project is effectively operationalised for ongoing system management; and work with Information Management and Corporate Service staff to develop standardised reporting and system management processes across the district
- Develop policies and procedures.
Executive Support Officer to District Manager
Queensland Health
03.2007
- Coordinate the effective and timely management of complaints, including ministerial responses, in consultation with Executive Directors and District Manager in accordance with Queensland Health and District complaint management policies
- Perform confidential secretarial and other administrative duties as required by the District Manager ensuring the efficient management of the office
- Examine and prioritise incoming correspondence, papers and reports to determine action
- Prepare appropriate draft responses to more complex correspondence for consideration and/or dispatch ensuring high quality presentation that meets corporate style guidelines
- Prepare concise briefing notes from files, reports and other official papers as required
- Establish, review and maintain an effective records system and manager computerised databases
- Fulfil the duties of the Senior Executive Support Officer to the District Manager during absences
- Participate in the performance appraisal and development process
- Comply with contemporary human resource practices including workplace health and safety, employment equity and antidiscrimination.
Executive Support Officer to Executive Director Medical Services
Medical Services- Queensland Health
04.2006
- Manage and organise all aspects of the office of the Executive Director Medical Services, including administrative and communication systems, supplies, maintenance of computer and other equipment
- Perform confidential secretarial and other administrative duties as required by the Executive Director Medical Services
- Ensure efficient running of the office in the absence of the Executive Director Medical Services
- Provide a broad range of administrative and project related services necessary for the efficient and effective operation of Medical Administration
- Examine and prioritise incoming correspondence, papers, and reports to determine action
- Prepare appropriate replies to correspondence for consideration and/or dispatch, ensuring a high presentation quality, and correlation with Departmental requirements
- Prepare, sign on behalf of the Executive Director Medical Services and dispatch, replies to routine correspondence
- Prepare concise briefing notes from files, reports, and other official papers
- Provide organisation and collation of agenda, coordination of meetings, and confidential minute recording and distribution as required
- Provide a high level support for the Patient Transit Subsidy Scheme, ensuring compliance with the Queensland Health Policy on the Patient Transit Subsidy Scheme and giving advice on request to referring agencies and customers regarding this scheme
- Screen the Executive Director Medical Services from distractions caused by unnecessary interruptions and telephone calls with redirection to appropriate areas as necessary
- Act as intermediary between the Executive Director Medical Services and others, dealing with inquiries on a wide range of topics
- Liaise on behalf of the Executive Director Medical Services by telephone, in person and by all electronic modes, with a range of Government/Queensland Health/District personnel and non-government agencies using discretion, tact and diplomacy
- Establish, review and maintain an effective records system and manage computerised databases
- Maintain a computerised calendar of appointments and negotiate a time schedule for the Executive Director Medical Services
- Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined
- Act on behalf of the Executive Director Medical Services providing liaison with other staff, take follow-up action where necessary and provide progress reports as required
- Provide confidential secretarial support to the Medical Directors
- Maintain an unbiased communication level with all staff.
Administration Officer
Human Resources - Queensland Health
09.2005
- Provide confidential administrative support services as required by the Human Resource Manager and the Co-Ordinator, Training & Development using electronic systems including word processing, spreadsheets and other office-based systems
- Prepare correspondence for various HR activities including: Study & Research Assistance Scheme (SARAS) approvals and reimbursements
- Blue Card applications
- Training related activities
- Prepare general purpose vouchers and other documentation for Finance Department for payment of accounts due within HR Services
- Maintain effective confidential records and filing systems
- Organise meetings, collate agenda, record meeting minutes, and distribute as required for the District Staff Development Meeting
- Undertake data input of training records to the HR information system
- Produce monthly training reports and other HR reports as required
- Arrange bookings for: district training venues; Queensland Health vehicles; and training resources
- Confirm staff training bookings and follow up on non-attendances
- Produce materials for training & development programs
- Copy and collation of training manuals
- Certificates of Attendance for training programs & workshops
- Comply with contemporary human resource practices including workplace health and safety, employment equity and antidiscrimination.
Administration Officer
Environmental Health - Queensland Health
06.2005
- Operating Telstra switch
- Responsible for incoming and outgoing mail
- Microsoft Word
- Microsoft Excel
- GroupWise
- Data Entry
- Filing
- Typing
- Faxing of documents
- Photocopying
- Binding
- Booking of cars
- Booking of office equipment
- Booking of rooms for meetings
- Organised catering
- General office duties.
Skills
- Diploma of Nursing 2021-2022
- Cert IV Frontline Management 2008
References
- Dr Wasim Shaikh, Hamilton Specialist Suites, 0433 338 347, drwasimshaikh@me.com
- Ms Catherine Arbon, Greenslopes Private Hospital, 3394 7132, ArbonC@ramsayhealth.com.au
Timeline
Enrolled Nurse
Greenslopes Private Hospital - Perioperative
08.2022 - Current
Practice Manager
Hamilton Specialist Suites
01.2015 - 08.2022
CIMHA Trainer (A05)
Addiction and Mental Health Services - Queensland Health
09.2008
Project Manager
Information Management Services - Queensland Health
03.2008
Executive Support Officer to Clinical Director Mental Health
Addiction and Mental Health Services - Queensland Health
01.2008 - 01.2015
Executive Support Officer to District Manager
Queensland Health
03.2007
Executive Support Officer to Executive Director Medical Services
Medical Services- Queensland Health
04.2006
Administration Officer
Adult Mental Health - Queensland Health
01.2006 - 03.2007
Administration Officer
Human Resources - Queensland Health
09.2005
Administration Officer
Environmental Health - Queensland Health
06.2005
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