Jacqueline Solomon

Having worked for NAB for a
number of years in retail & now small business, I am very familiar with the systems used.

I am constantly in learning mode & learn new things every day which helps me succeed in my role & support our customers.

I have extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Organized, dependable & able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Performed research to collect and record industry data.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Created and maintained databases to track and record customer data.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Duties:
• Process personal loan/credit card applications through Siebel
• Reconciliation of coin swap/quick change machines and reporting on weekly basis
• Opening personal/business accounts for customers
• Face to face and telephone enquiries
• Complaint resolution
• Customer Adviser duties when short staffed
• Branch administration duties when applicable ie Erisk, stationary ordering etc

• My role was a combination of the tellers position and sales and service adviser.

• DUTIES:
• Meet and greet customers as they enter the branch
• Personal loan/credit card processing
• Complaint resolution
• Liaise with other departments on behalf of customers
• Opening new accounts for customers
• Insurance quotes
• Home loan processing and telling duties as required when short staffed.

• DUTIES:
• Processing deposit/withdrawals for customers
• International transactions
• Telephone/face to face enquiries
• Complaint resolution
• Referrals to appropriate staff/departments.